1 / 53

MCDST 70-271: Supporting Users and Troubleshooting a Microsoft Windows XP Operating System

MCDST 70-271: Supporting Users and Troubleshooting a Microsoft Windows XP Operating System. Chapter 12: Network Printing and Offline Files. Objectives. Understand Windows XP print terminology and architecture Work with the Windows XP print subsystem architecture

dima
Download Presentation

MCDST 70-271: Supporting Users and Troubleshooting a Microsoft Windows XP Operating System

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. MCDST 70-271: Supporting Users and Troubleshooting a Microsoft Windows XP Operating System Chapter 12: Network Printing and Offline Files

  2. Objectives • Understand Windows XP print terminology and architecture • Work with the Windows XP print subsystem architecture • Work with printer driver software • Print across the network and understand the printing process • Install and manage printers Guide to MCDST 70-271

  3. Objectives (continued) • Configure a printer • Manage the print server • Troubleshoot printing • Troubleshoot Offline Files • Understand folder redirection Guide to MCDST 70-271

  4. Windows XP Printing Terminology • Client application • Connecting to a printer • Creating a printer • Direct-attached printer • Network interface printer Guide to MCDST 70-271

  5. Windows XP Printing Terminology (continued) • Print client • Print device • Print job • Print resolution • Print server Guide to MCDST 70-271

  6. Windows XP Printing Terminology (continued) • Printer (logical printer) • Printer driver • Printer pool • Queue (print queue) • Rendering Guide to MCDST 70-271

  7. Windows XP Printing Terminology (continued) Guide to MCDST 70-271

  8. Windows XP Print Subsystem Architecture • Consists of several components that: • Turn print data into a printable file • Transfer that file to a printer • Manage the way in which multiple print jobs are handled by a printer • Components • GDI • Printer driver • Print spooler Guide to MCDST 70-271

  9. Graphics Device Interface • The portion of Windows XP that: • Begins the process of producing visual output • Makes WYSIWYG output possible • Calls the video driver in the case of screen output • Calls a printer driver in the case of printed output Guide to MCDST 70-271

  10. Printer Driver • Windows XP software component that enables an application to communicate with a printer • Composed of three subcomponents that work together as a unit • Printer graphics driver • Printer interface driver • Characterization data file Guide to MCDST 70-271

  11. Printer Spooler • Collection of DLLs and device drivers that receives, processes, schedules, and distributes print jobs • Components • Print router • Local and remote print providers • Print processors • Print monitor Guide to MCDST 70-271

  12. Printer Spooler (continued) • Can accept data from the print provider in two main data types • Enhanced metafile (EMF) • RAW • Print router • Sends print requests from clients to the print server • Print provider • Server-side software that sends print job to proper server in format required by server Guide to MCDST 70-271

  13. Printer Spooler (continued) • Print processor • Works with the printer driver to despool spool files during playback • Print monitor is actually two monitors • Language monitor: Comes into play only if the print device is bidirectional • Port monitor: Transmits the print job either to the print device or to another server Guide to MCDST 70-271

  14. Printer Driver Software • Function • To provide an interface between the client and the printer • Print devices • Differ from manufacturer to manufacturer, and even from model to model • Right place to bury details is in the printer driver itself Guide to MCDST 70-271

  15. Printing Across the Network • Typical options for printing across the network • You can print to a printer connected to a print server through a parallel or serial port • You can print to a printer connected directly to the network Guide to MCDST 70-271

  16. Printing Across the Network (continued) Guide to MCDST 70-271

  17. Installing and Managing Printers • Printers and Faxes window • Starting point for all printer installation and management • Creating a local printer • Means that you are setting up a printer for local use Guide to MCDST 70-271

  18. Installing and Managing Printers (continued) Guide to MCDST 70-271

  19. Connecting to a Remote Printer • Click the Add a printer link in the Printers and Faxes window • Choose to connect to a network printer • Any system prior to Windows NT 4.0 downloads print drivers the first time the client connects to the remote printer only Guide to MCDST 70-271

  20. Managing Print Jobs • Open the Printers and Faxes window and double-click the icon for the printer in question • To manage a print job, select it and then choose the appropriate menu option Guide to MCDST 70-271

  21. Managing Print Jobs (continued) Guide to MCDST 70-271

  22. Configuring a Printer • The General tab in a printer’s Properties dialog box contains controls that you can use to: • Create text comment that shows up in Browse list entry for that printer • Create a separate entry to identify the printer’s location • Display features and paper sizes currently available for printer Guide to MCDST 70-271

  23. Configuring a Printer (continued) Guide to MCDST 70-271

  24. Configuring a Printer (continued) Guide to MCDST 70-271

  25. Configuring a Printer (continued) • Sharing tab • Select the Share this printer option button and provide a Share name for the printer • Ports tab • Allows you to adjust settings for the ports selected for use with a particular print device Guide to MCDST 70-271

  26. Configuring a Printer (continued) Guide to MCDST 70-271

  27. Configuring a Printer (continued) Guide to MCDST 70-271

  28. Advanced Tab • Can be used to: • Set the hours during which the printer is available • Set priority • Define spooling options • Priority setting • Determines which logical printer is given first access to a printer • Spooling options • Define how print jobs are managed Guide to MCDST 70-271

  29. Advanced Tab (continued) • Separator pages • Extra pages printed before each print job • Used to clearly identify details about a printed document • Custom pages can be created in Notepad Guide to MCDST 70-271

  30. Advanced Tab (continued) Guide to MCDST 70-271

  31. Advanced Tab (continued) Guide to MCDST 70-271

  32. Color Management Tab • Used to associate a color profile with a color printer • Color profile • Used to control how color is produced by the printer Guide to MCDST 70-271

  33. Security Tab • Allows you to set permissions for printers • Add and remove buttons • Used to alter list of users and groups with defined permissions for this printer • Permissions frame • Lists the permission types • Offers check boxes to Allow or Deny individual permissions for the selected user or group Guide to MCDST 70-271

  34. Security Tab (continued) Guide to MCDST 70-271

  35. Device Settings Tab • Used to make sure that the print device itself is configured properly • Memory • Be sure that amount of memory listed on this tab is equal to that installed in the printer • Paper trays and other accessories • If you install one, or rearrange existing ones, you need to update the settings here Guide to MCDST 70-271

  36. Device Settings Tab (continued) Guide to MCDST 70-271

  37. Printers and the Web • Web support • Allows remote users to submit print jobs for printing, viewing printer queues, and downloading print drivers • Benefits of Internet Printing Protocol (IPP) • Enables Web-based distribution of printer drivers • Offers Web-based print queue management Guide to MCDST 70-271

  38. Managing the Print Server • Selecting Server Properties from the File menu from the Printers and Faxes window • Reveals the Print Server Properties dialog box • Forms tab • Used to define paper sizes • Ports tab • Lists all known ports and installed printers on those ports (if any) • Drivers tab l • Lists the installed printer drivers Guide to MCDST 70-271

  39. Managing the Print Server (continued) Guide to MCDST 70-271

  40. Troubleshooting Printing Problems • Identify which of the seven components of the printing process is failing • Look for documented solutions • Implement a short-term solution • Implement a long-term solution, if possible Guide to MCDST 70-271

  41. Troubling Printing Installation • If user claims a printer is not being recognized by PnP and not being automatically installed • Double check power source and connection to the computer • Cycle the power on the printer and make sure printer is on Guide to MCDST 70-271

  42. Troubling Printing Installation (continued) • If user is unable to install a local printer • Normal users do not have privilege to install printers • Check to see if the user has been assigned the user right of Devices: Prevent users from installing printer drivers Guide to MCDST 70-271

  43. Troubling Printing In General Guide to MCDST 70-271

  44. Troubleshooting Network Printing • Verify basic network connectivity • Make sure you can see and connect to the print server from your workstation • Try copying a file to or from the server • Create a local printer and redirect its port to a network printer • Will determine whether there’s a problem copying files from the server to the workstation Guide to MCDST 70-271

  45. Troubleshooting Network Printing (continued) • Print from a DOS-based program using the NET PRINT command to connect to the printer • If this works, this may indicate that the connection to the printer is not persistent and needs to be adjusted • If using TCP/IP printing or a printer attached directly to the network, ping the printer’s IP address to make sure the printer is functioning • Create an LPR port to the printer and connect to that port to allow the computer to act as the printer’s queue Guide to MCDST 70-271

  46. Stopping and Restarting the Print Spooler • Spooler service is required for printing • It’s stopped and started—and its startup configured—from the Services tool in Administrative Tools • By default, Spooler service is set to begin automatically when system starts • To stop it, select it from the list of services and select Stop • To start the Spooler service again, select it from the list and select Start Guide to MCDST 70-271

  47. Fax Support • Printers and Faxes applet in Control Panel • Used to install and configure the fax components of Windows XP as well as printers • Faxing • Must be manually configured to receive faxes Guide to MCDST 70-271

  48. Using Offline Files • Offline Files • A multipart solution that involves file designation, data transfer, and follow-up synchronization • Files and folders made available offline • Accessed in the same manner as if they were not stored locally Guide to MCDST 70-271

  49. Using Offline Files (continued) Guide to MCDST 70-271

  50. Folder Redirection • Altering the physical storage location of commonly used folders to a network server while retaining the original local access methods • Can be configured through two different mechanisms • Through My Document’s Properties dialog box • Through group policy Guide to MCDST 70-271

More Related