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Business Process Redesign PowerPoint Presentation
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Business Process Redesign

Business Process Redesign

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Business Process Redesign

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Presentation Transcript

  1. Business Process Redesign Reinventing Continually?

  2. Business Processes • Idea to Product or Service • Order to Fulfillment • Post Sales Support and Client Retention • Product Development • Human Resource Development • Financial Resources Services • Extended Supply Chain

  3. WHY CHANGE • Create competitive advantage • Respond to clients or competitors • New leadership • Technological innovation • Merger & acquisition • Regulation

  4. Business Process Redesign • The fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical contemporary measures of performance • Ford and Mutual Benefit Life examples • Differ from Workflow Analysis?

  5. BPR Methodology • What’s the business strategy? • What are the performance measures? • Review existing business processes:scope? • Identify problems with existing processes • Prioritize redesign tasks • Benchmarking • Redesign options--select

  6. BPR Methods Continued • What implementation approach? • Assess

  7. Selecting a Business Process • It’s broken • Redesign impact will be dramatic • Strategic importance • Critical path to customers • Not difficult to complete • Significant cost reduction • Rework, time/work, multiple handovers

  8. Change Process Model • UNFREEZE • CHANGE • REFREEZE

  9. Enablers of Change • Senior Executive Commitment • Personalized Benefits • Change Champions • Communication,…. • Risk-taking • Pilot evidence • Flexible IT Architecture

  10. Inhibitors to Change • Change Frequency • Limited Buy-in • Grapevine • Job Security