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WiMAX Sales Order Entry

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WiMAX Sales Order Entry. Order Entry Process. Step 1: Login. Step 2: Pre-qualification. Step 3: Credit check. Step 4: Select service plan. Step 5: Complete the sale. Step 6: Add services. Enter Username and Password , then click “ Login ”.

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order entry process
Order Entry Process

Step 1: Login

Step 2: Pre-qualification

Step 3: Credit check

Step 4: Select service plan

Step 5: Complete the sale

Step 6: Add services

sales clearwire com

Enter Username and Password, then click “Login”

sales oe portal

Your Name Here

Sales OE Portal

Verify you are logged in correctly

For new customers, click “Start New Order”

Cheetah scores & Training Materials

Refer a Friend, Tracker and CQ

Add additional services to existing customer

order entry process5
Order Entry Process

Step 1: Login

Step 2:Pre-qualification

Step 3:Credit check

Step 4: Select service plan

Step 5: Complete the sale

Step 6: Add services

customer pre qualification
Customer Pre-Qualification

To verify customer is in a serviceable market, enter their complete primary service address

Select “credit check” option or “no commitment” option as appropriate *

Click “Search” to continue

* All Business rate plans require a credit check!

customer pre qualification7

Your Name Here

Customer Pre-Qualification

Possible address matches appear and are selectable - click on one of the radio buttons for submission to pre-qual

If one of the choices is not the prospect’s address, address can be adjusted and resubmitted

If you don’t know address for certain – go to “Find Address on a Map”

Ensure you select the right address!

credit check

Your Name Here

Credit Check

Enter and confirm customer’s SSN for credit check (credit check not required for “No Commitment” plans)

Note: “Business as Individual” checks SSN instead of Tax ID

credit check9

Your Name Here

Credit Check

Non-passing scores of D, E, & N must select a “No Commitment” plan

credit based plans
Credit-Based Plans
  • Credit check on two-year agreements and business plans only
  • D, E, & N customers must do “No commitment” option with activation fee
  • Response of * (an asterisk) means customer has fraud alert on their identify
    • Has to be verified by our fraud team before being entered
    • Request Manual Review via CQ ticket
  • Activation waived for contract plans
    • Clear Modems, Clear USB Modems, and Clear 4G+ Mobile USBs all have lease and purchase options depending on contract vs. no contract
  • Accepted payment methods:
    • Credit & Debit Cards (All Sales channels)
    • Cash (Retail Sales channel only)
  • Begins at $120
  • Decreases by $4 each month over life of contract
  • No ETF for “No Commitment” plans
pre qualification completed
Pre-Qualification Completed

Once customer is qualified, available plans are displayed

order entry process14
Order Entry Process

Step 1: Login

Step 2: Pre-qualification

Step 3: Credit check

Step 4:Select service plan

Step 5: Complete the sale

Step 6: Add services

wimax gate page
WiMAX Gate Page

After address is verified, available plan options will be shown - click on one of the “Start Order” buttons to begin

wimax plan page
WiMAX Plan Page

Choose Plan (or Choose Combo)

  • Choose Plan Options
  • Equipment
  • Contract length
  • Security and hardware add-ons

Add Voice service

Add Features and Accessories (not shown) and then review with customer

m2m plans
M2M Plans

If a month-to-month plan is needed, click here to display those options

wimax combo
WiMAX Combo

Select Combo type

Choose plan options under “Home” or “Mobile”

wimax plan page19
WiMAX Plan Page

When contract length is selected (if applicable) the activation fee discount will be cited

provisioning hardware

Your Name Here

Provisioning Hardware

Verify your name and location so you get credit for the sale

Note any options, offers and/or discounts

order entry process21
Order Entry Process

Step 1: Login

Step 2: Pre-qualification

Step 3: Credit check

Step 4: Select service plan

Step 5: Complete the sale

Step 6: Add services

customer information
Customer Information

Enter all valid customer information

Select whether or notcustomer will receive emails about CLEAR

Select how customer heard about CLEAR from drop down menu or type in referral code

billing information
Billing Information

Enter customer name as it appears on their credit card and enter credit card address

Enter credit card number (must be repeated to customer to meet legal requirements; billing address must be same as credit card address)

Enter three- or four-digit security code

authorization hold policy
Authorization Hold Policy
  • For New Activations & Add-on Activations:
    • Small authorization of $1 occurs during payment method entry to verify card is valid
    • Big authorization of $20 or amount of sale (whichever is greater) plus 15% or 20% of purchase (for estimated taxes) occurs at end of activation process when order is submitted
  • Sales tax estimate (based on market) is submitted at time of activation
    • If taxable address is part of non-taxable market, no tax estimate will be assessed
  • How long does it takes for a hold to fall off?
    • VISA – known to fall off between 3-5 business days from date of transaction
    • MasterCard and Pre-paid Cards – known to take between 3-30 business days from date of transaction
  • Why does CLEAR hold the Pre-Auth for so long?
    • CLEAR does NOT hold the pre-authorization
    • The customer’s Financial Institution (i.e., bank that issued the card account) has internal rules that determine the length of time a pre-authorization remains on a customer’s bank account
security information
Security Information

Enter the customer’s requested service name/MyAccount login

An alternate email address is required

options example hardware protection program
Options Example: Hardware Protection Program

If features need to be removed or added, click “Change plan or options”

Confirmation that the Hardware Protection Program was added can be viewed on Checkout screen

terms and conditions
Terms and Conditions

“By activating or using the Clearwire service or equipment, you agree to be bound by Clearwire's standard Terms and Conditions set out at our website:

The standard Term for all of our customers is 2 years.

If you stop making payments before the end of your term, you may be responsible for an early termination fee. If you remain a customer after the period ends, no termination fee will be required.

You are also responsible to return the equipment in proper working order at the end of term or you may be charged a replacement fee.”

review order
Review Order

“You’ve agreed to a two-year term of ________ service. The first ________will be discounted to $ (remember promotion). After that, the monthly cost of the service, including equipment, will be $_______. Taxes are applicable only to the equipment lease fee. The shipping fee for the modem is (if applicable) $9.99 and the cost of activation is $________.”

Your Name Here

John Doe

Click “Place Order”

confirm order
Confirm Order

“Here are a couple numbers for your reference. Your Order ID is ______________. Your Customer ID is _____________.

If you need to contact us for any reason, email us via our website,, or call 1-888-888-3113.

Thank you for choosing CLEAR. Is there anything else I can do for you?”

Your Name Here

Your Name Here

Click here to print

John Doe

order entry process30
Order Entry Process

Step 1: Login

Step 2: Pre-qualification

Step 3: Credit check

Step 4: Select service plan

Step 5: Complete the sale

Step 6: Add services

add services
Add Services

If adding service to an Existing Account, click “Add Services”

add services multiple accounts
Add Services: Multiple Accounts
  • Allows customers to have multiple hardware solutions on a single billing account
  • Single credit checks for new customer who is going to open multiple CLEAR accounts
  • One bill with all account details
add services multiple accounts33
Add Services: Multiple Accounts

Sales partners need to enter the MyAccount username and last four digits of customer’s billing method

Your Name Here

Customer requesting services must have administrative account access - otherwise this error will appear

adding clear voice
Adding Clear Voice

Once logged in, click on the link to add new Digital Voice Service

clear voice customer information
Clear Voice: Customer Information

Select plan and equipment option

Note whether additional lines and/or local number porting are needed

clear voice hardware information
Clear Voice: Hardware Information

Enter MAC address of supplied Clear Voice Adapter (or choose to ship device to the customer) and select Adapter model

MAC address is available on outside of the box or on the bottom of the device

911 registered location
911 Registered Location

Information provided to public safety officials in the event of an emergency – verify with customer that information is correct

Enter customer 911 address – information is broken down to ensure 100% accuracy

failed 911 registration
Failed 911 Registration

Address submitted for 911 registration will be validated - if address is submitted incorrectly or is unrecognizable, an error will be returned

911 terms of service cpni
911 Terms of Service & CPNI

Along with standard Terms of Service, customer must also acknowledge limitations of 911 service – review with customer before proceeding

Customer must also read and acknowledge the CPNI Notifications

complete eloa
Complete eLOA

When porting, customer must read and agree to our Electronic Letter of Agency (eLOA)