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Lessons Learned and Resolutions: Our Journey to Success

Follow our journey in addressing weaknesses, resolutions, and challenges in employee engagement, training, brand, and culture. Learn about the importance of patience, stakeholder engagement, listening, and innovation.

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Lessons Learned and Resolutions: Our Journey to Success

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Presentation Transcript

  1. September 2013

  2. Introduction Now Our journey up the Sunday Times top 100 Agenda • Weaknesses • Resolutions • Challenges • What we have learned

  3. Weaknesses Now Employee Engagement Issues: • Staff didn’t feel like they had a voice • Complaints weren’t tolerated • No mechanism for sharing ideas Resolutions: • Engagement Days • Quarterly innovation groups

  4. Weaknesses Now Training Issues: • Lack of practical training • Lack of engagement with external trainers • Not enough follow up • Basic management training Resolutions: • Nicoll Curtin Roundtables • Client’s Uncensored • Management Bootcamp • Recruitment Bootcamp • NC Academy

  5. Weaknesses Now Brand and Culture Issues: • Lack of understanding about who we are • Company plan • Loyalty to the company • Giving back Resolutions: • New brand proposition • 5 year plan • Hiring standards • CSR programme

  6. Challenges Now • Resistance to change • Financial investment • Rejecting of ideas • ‘I want it now’ mentality • Churn

  7. What we have learned Now • Patience – the pay off • Importance of Senior stakeholder engagement • To really listen • Accept past failures • Ideas can come from anywhere • Consistency is key • Sales have gone up

  8. Thank you

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