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Connecting People to Business

Connecting People to Business. The OnviSource Vision. Highly Affordable Vertically Integrated Customer Interaction Management Software and Outsourcing Solutions. OnviCenter - Call Center Product Portfolio. OnviCenter Products. OnviCall – Interaction Fulfillment. Teleservices

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Connecting People to Business

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  1. Connecting People to Business

  2. The OnviSource Vision Highly Affordable Vertically Integrated Customer Interaction Management Software and Outsourcing Solutions

  3. OnviCenter-Call Center Product Portfolio OnviCenter Products

  4. OnviCall – Interaction Fulfillment • Teleservices • Resource Scheduling • Dispatching • Order Processing Fulfillment • Telemarketing Campaign Management

  5. OnviCall

  6. OnviCord – Interaction Capturing • Voice & Data Recording • Live Monitoring • Quality Management • Agent Evaluation Tools • Reports & Alerts • VoIP

  7. OnviCord

  8. OnviTrax – Interaction Automation • Intelligent Call Distribution • Workforce Optimization • Agent Automation Tools • Data Mining

  9. OnviTrax

  10. OnviNet – Interaction Capturing • Call Handling - Inbound/Outbound/Blended Voice Voice Data • Voice Mail • Interactive Voice Response (IVR) • Unified Messaging • Auto-Dialing

  11. OnviServ- Call Center Outsourcing Services OnviServ “May we help you?”

  12. OnviServ- Call Center Outsourcing Services OnviServ Services • Outsourcing Services • Sales • Support • Marketing • Operations • Hosted Services • Telecom Services

  13. OnviServ- Call Center Outsourcing Services OnviServ Award-Winning Programs • Customer Transaction Management • Customer Churn Management • Telemarketing & Campaign Management

  14. OUR MISSION Providing solutions to manage your customer interactions while helping to reduce costs, ensure customer satisfaction and growth in revenue.

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