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Cognizant Technology Solutions. Firm Profile Gaurab Misra MIS Practicum. Activities/Focus of Firm. IT Services Company Specialized Tech Services: Enterprise Resource Planning Technology Strategy Consulting Infrastructure Management Networks, servers, vendors, database, security

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Cognizant Technology Solutions


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    1. Cognizant Technology Solutions Firm Profile Gaurab Misra MIS Practicum

    2. Activities/Focus of Firm • IT Services Company • Specialized Tech Services: • Enterprise Resource Planning • Technology Strategy Consulting • Infrastructure Management • Networks, servers, vendors, database, security • Specialty Areas: • Data Warehousing • Business Intelligence • Customer Relationship Management • Clients by Industry • Banking/Financial Services – Rabobank, Union Bank of CA • Healthcare – Aetna, BC/BS • Manufacturing/Logistics – Schwan’s, US Cold Storage • Telecommunications – Nokia, MCI • Retail – Ace Hardware, Radio Shack • Technology – Autodesk, AMD

    3. Activities/Focus of Firm • Vertically-Aligned Business Process Outsourcing(V-BPO) • A way to insure that measurements of department, functional area, or activity and the metrics applied to management in that area or activity is aligned with the firm’s business objectives • Horizontally-Aligned • Oriented toward individual Processes as opposed to firm’s Business Objectives • Process Improvement: • Capability Maturity Model Integration (CMMI) – a standard developed by Software Engineering Institute • Level 5 Certification: A mature firm, regularly innovating and creating process improvements

    4. Financial Summary • As of End of 2006 Reporting Period • Total Revenue: $1.424 Billion • Net Income: 232.79 Million • Net Profit Margin: 16.34% • Current Assets: 1040.39M • Current Liabilities: 249.50M • Total Assets: 1325.98M • Total Liabilities: 252.48 • Total Shareholder’s Equity: 1073.50M

    5. Size/Structure • 45,000 Employees • Commercial Components: • Financial Services – 48% of Revenue • Healthcare/Pharma – 23% Revenue • Manufacturing/Retail logistics – 15% • Other – 14% • Telecom, High-Tech, Entertainment, Life Sciences, Online Services • Headquarters in Teaneck, NJ • “Onsite/Offshore” model • Accounting, Finance, Management consulting in USA: Minneapolis, Irvine, Chicago, Phoenix • IS/technology service outsource to centers in India: Chennai, Kolkata, Hyderabad, Cochin, Mumbai • Operations/services centers in Europe and Asia-Pacific region

    6. Culture • Incorporating Eastern and Western elements • Indian technical expertise, professional ethic • Western worldliness, collaborative • Reward/Recognition based on Merit • Facilitating constant update of leading-edge knowledge through education + training • Key Leadership • Francisco D’Souza, CEO President, Director • Gordon Coburn, COO, CFO, Secretary, Treasurer

    7. Recent Developments • Successes: • Listed on S & P 500 • Awarded best US Firm in India in 2005 (Indo-American Corp Excellence Award) • Trends • Growing Consulting Arm • Offerings of Web 2.0 Service development • Issues: • Accusation of Cultural Bias at certain India Locations • Disparity in perception of India/US management style; perception of work ethic vs. “get-ahead” • Scale of immigration and visa sponsorship, heated political topics

    8. Role of IS in the firm • Majority of Service Offerings dealing with IS solutions – Primary success Factor • Engineering Software New Product Development • BPO: IT focused from back- to front-office • Statistical Programming/Analysis • Data Management/Dbase design • Financial Reporting • Warehousing • Insurance – member management • Marketing – Consumer Data Analytics • Help Desk • Data Migration • Legacy Modernization • Business Intelligence Software solutions

    9. IS Trends and Issues • Secondary Outsourcing: • Indian Co. opening back offices in USA, China, plans for Canada and Eastern Europe; global hubs • Web 2.0 Service development • Greater facility for engagement of clients early in life cycle of product or process, stimulating greater willingness for clients to engage Cognizant earlier in development cycle

    10. Key Players and Partners • Partners/Vendors: • ORACLE, Microsoft (Gold Certified Partner), Siebel (CRM Platforms), Hewlett Packard, EDS, SAP • Associations: • TeleManagement Forum • International Engineering Consortium