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Overview of Hotel Systems

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  1. Overview of Hotel Systems Pearl Brewer, Ph.D. University of Nevada, Las Vegas

  2. Overview of the Hospitality Industry Restaurant Systems Hotel Systems Casino Systems

  3. Internet/ Intranet TRAVEL AGENTS AIRLINE RESERVATION SYSTEM GDS FORECASTING & SCHEDULING REMOTE SALES MARKETING CREDIT CARD AUTHORIZATION & EFT PAY PER VIEW / CHECK OUT TIME & ATTENDANCE CORPORATE GUEST HISTORY FTP MAID DIAL-IN SALES & CATERING SYSTEM CORPORATE ACCOUNTING SYSTEM MAINTENANCE ENERGY FIRE & LIFE SAFETY ELECTRONIC LOCK & SECURITY SYSTEM Energy Management CALL ACCOUNTING SYSTEM (CAS) E-MAIL, MIS, DSS, ESS, EIS PABX (SWITCH VOICEMAIL MESSAGE HANDLING MINI BAR INTERFACE WITH DIRECTION OF DATA FLOW WAKE-UP SYSTEM Hotel Systems Central Reservation System PMS Guest Internet Access YIELD MANAGEMENT Hand Held CRM Purchasing Golf System

  4. Back-Bone Technologies • PMS (Property Management Systems) • CRS (Central Reservations Systems) • GDS (Global Distribution Systems) • POS (Point of Sales) • Sales & Catering • Yield Management • Guest History • Loyalty Programs • Telecommunications Systems • CAS (Call Accounting Systems) • In-Room Systems • Locking Systems • HR (Payroll, Time & Attendance, Labor Scheduling) • Accounting Systems

  5. Property Level Reservations Guest Accounting Rooms Management Property Management System Functions

  6. Property Level Reservations • Make reservations from • Telephone calls • Web site • Travel Agents • Mail • Other • Reservations should Transfer from • CRS • GRS

  7. Guest Accounting Module Account Creation Check-In Account Entry Account Posting Account Update Account Settlement Check-out

  8. Functions of the Rooms Management Module Rooms Status Availability Room/Rate Assignment Housekeeping Auxiliary Services In-House Information

  9. Integrated solution Hotel Front Office Housekeeping Accounting Options Handheld check-In Print room key on the fly Check-in/out Kiosk Internet Booking Engine Property Management System: Lodging Management System (LMS)

  10. PMS –Initial Screen • Enter Guest Information • Info about Stay • Arrival & departure • Room Type • Assign room • Payment Type • View Guest History

  11. PMS 1

  12. PMS – Guest Folio • List all charges • Allows charges to be moved to another folio • Allows splitting of bill • Allows access to other information such as guest history

  13. Reservation Change Screen

  14. What is an Energy Management Systems? • This system is designed to control equipment for the purpose of maintaining comfort levels in the property. This allows some equipment to be automatically turned off and on based on the set criteria (temp. control, etc)

  15. Demand Control Duty Cycling Room Occupancy sensors Energy Management Systems

  16. Tracks Labor Hours Allows clock in on multiple systems Forecasts Labor Needs Time and AttendanceJD Edwards

  17. Electronic Key Locks • Guest Safety • Can Interface to Energy Management System • Internal Security • Tracks employee movement through rooms

  18. Keys are typically made at the front desk but could be a kiosk Keys are typically a “key mag-strip card” but could be any mag-strip card (credit card). Electronic Key Lock Systems

  19. Hand Held TechnologyInformation Technology Innovative ProjectsPocket Boss

  20. Credit Card Authorizations

  21. Emerging Hospitality Technologies

  22. Smart Networks

  23. Hardware • Touchscreens • Customer Terminals (Funpad) • Self-Service & Kiosks • Handheld Terminals

  24. Hot Technologies What’s Going On In The Outside World?

  25. Want to Know What’s Going to be Hot? Watch the Movies

  26. The General Hotties • Wireless • Voice Recognition • Biometrics • Artificial Intelligence/Intuitive Systems • Smart Cards? • Global Positioning

  27. The General Hardware Story • Focus on New Components • Speed • Storage • Monitors • Keyboards? • Video & Voice Embedded • Peripheral Development • The New Look & Feel of PC Technologies

  28. Hardware Hotties I; PC’s & PDA’s

  29. Hardware Hotties II; Pagers & Phones (& PDA’s)

  30. Hardware Hotties;More Pagers & Phones

  31. Hardware Hotties III;It’s In The Cards & Drives

  32. New Points of Distribution • Automobiles • Handhelds • Television • Phones • “Captive” Opportunities • Airplanes • Hotel Rooms • Seats • Others

  33. A Little Out There? • Personal Area Networks (“PAN”) • Wearable PC’s • Watch the Watches • eShades

  34. That’s today lecture