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LM21 Operating Excellence and ITIL ® Continual Service Improvement

LM21 Operating Excellence and ITIL ® Continual Service Improvement . A Fusion of Ideas – Session 1 Kirk Judd. ITSM Maturity Approach. LM21 M ethodology can define and implement the Roadmap to achieve needed maturity with time People Process Technology

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LM21 Operating Excellence and ITIL ® Continual Service Improvement

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  1. LM21 Operating Excellence and ITIL® Continual Service Improvement A Fusion of Ideas – Session 1 Kirk Judd

  2. ITSM Maturity Approach • LM21 Methodology can define and implement the Roadmap to achieve needed maturity with time • People • Process • Technology • LM21 Value Stream Mapping compares As-Is versus To-Be States – The ITIL® Assessment! Plexent 2009

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