Child Care Links

1. Child Care Links Linking you to the Child Care Licensing Regulation

2. Community Care Facilities Licensing Welcomes You!

3. Goals of this Presentation • To share our experiences developing resources using the plain language writing process: • Desired outcomes • Drafting, editing & launching • Feedback

4. Fraser Health Authority • Within the Fraser Health Region we have over 1800 Licensed Childcare Community Care Facilities which provide over 28,000 service capacity spaces.

5. Community Care Facilities Licensing program • Licensing Officers are mandated to ensure the health, safety and well-being of children in care by monitoring a Licensee’s compliance with the appropriate legislation

6. Fraser Health Authority • Some of the most culturally diverse cities in British Columbia are located in the Fraser Health region

7. Child Care Links Part 1 Project Conception

8. Challenge: • How do we better support Licensees and staff who do not speak English as their first language?

9. The Birth Story of Child Care Links: Experiences of Fraser Health The Plain Language Connection The proposal process The Working Group

10. Project Objectives • To ensure that cultural diversity is not seen as a barrier to operating a facility in compliance with the legislation • To increase self-monitoring practices • To improve quality and reduce potential risk in all licensed childcare facilities

11. Child Care Links Part 2 The Plain Language Approach

12. What is “plain language?” • A writing process • Intended for a specific audience • Product tested

13. Why the Plain Language Approach? • Why did we not produce translated versions of the legislation?

14. The benefits of plain language: • Reaches people who can not read well or don’t have the time to read well • Helps all readers understand information • Avoids misunderstandings and errors • Saves time for the reader because it is designed to be understood upon first reading

15. The Plain Language Process • Planning • Drafting • Product Testing • Editing • Evaluation

16. The Plain Language Process • Planning

17. Plain Language Writing Guidelines Language • Grade 6 or lower readability level • Simple, short sentences • Cut out non-essential information

18. Plain Language Writing Guidelines Language Cont… • Use an active voice where possible • Use personal pronouns • Cut out acronyms and jargon • Avoid the use of homonyms and homophones

19. The English Language Plain Language is not… • The bandage was wound around the wound. • The farm is used to produce produce. • The dump was so full that it had to refuse more refuse. • We must polish the polish furniture. • The soldier decided to desert his dessert in the desert! • "I am disinclined to acquiesce to your request“

20. Plain Language Writing Guidelines Design • Photographic cues • Large clear font • Avoid Block capitalization and italicizing • Use of white space to separate text

21. The Plain Language Process • Drafting

22. The Plain Language Process • Product Testing

23. The Plain Language Process • Editing

24. The Plain Language Process • Evaluation

25. Child Care Links Part 3 The Resources

26. Child Care Links Self-Monitoring: • Poster

27. Child Care Links Self-Monitoring: • Your Checklist • Your Checklist • Your Checklist

28. Child Care Links Resources Children’s Records Worksheet

29. Child Care Links Resources Program Guide

30. Child Care Links Resources • Family Child Care Guide

31. Child Care Links Resources Caringfor a Child who Needs Extra Support

32. Child Care Links Part 4 Self-Monitoring Checklist Launch

33. How do we get buy in… • From Licensing staff?

34. What does it feel like? Règlement sur les services de garde éducatifs à l'enfance CHAPITRE  I DISPOSITIONS GÉNÉRALES • 3.  La personne qui demande une reconnaissance à titre de responsable d'un service de garde en milieu familial doit faire en sorte que soit effectuée à son égard et à l'égard de chacune des personnes majeures vivant dans la résidence privée où sont fournis les services de garde, une vérification des renseignements nécessaires à l'établissement d'un empêchement et que soit remise au bureau coordonnateur, pour chacune, une attestation d'absence d'empêchement ou, à défaut, après en avoir pris connaissance et si elle maintient sa demande, une déclaration de renseignements pouvant révélerun empêchement, afin qu'il en apprécie le contenu.

35. “Just give us the English!” Educational Childcare Regulation CHAPTER  I GENERAL • 3.  A person applying for recognition as a home childcare provider must have an investigation of the information needed to verify the existence of an impediment carried out in respect of himself or herself and every person of full age residing in the private residence where the childcare is to be provided, and must ensure that for each person an attestation establishing that no impediment exists or, after examining the attestation and if the applicant maintains his or her application, an attestation of information that may establish an impediment is provided to the coordinating office for its assessment.

36. Primary Target Group All facilities: • that are currently assigned a Moderate or High Inspection Priority Score • have been assigned a moderate or high hazard rating over the last 12 months • that employ staff who do not speak English as a first language

37. Secondary Target Group • All other licensed child care facilities at the Licensing Officers’ discretion

38. How do we get buy in from Licensees? A low hazard means: • Less chance of harm coming to children • Fewer or no contraventions posted on FH website • Fewer inspections

39. Rewards! • A good facility reputation means: • Higher demand for facility spaces • Successful business • Sense of professional accomplishment

40. Introduction to CCL Self-Inspection • Focused Inspections • Child Care Links Workshops • Fraser Health Website • Your Checklist

41. Child Care Links Part 5 Evaluation

42. Self-Inspection Goals • Increase regulatory compliance in licensed child care programs as assessed through facility inspections and inspection priority tools • Improve the quality of licensed child care programs

43. Data Analysis • Number of moderate and high hazard Inspection Ratings assigned 2011 – 2014 as compared to 2007 – 2010 • Number of moderate and high Inspection Priority Scores assigned 2011 – 2014 as compared to 2007 - 2010

44. Tracking • Child Care Links Self-Inspection Tracking Worksheet

45. Evaluation • Satisfaction Surveys • Analysis of Health Space Data Entry Reports • Regional Compliance • Facility specific historical compliance

46. Initial Response • Feedback: • Easier to understand than the legislation • Checklist supports a licensee to self-monitor • Appreciation

47. Next Steps • Creating additional plain language resources • Generating plain language articles for the FH “Licensing Update” • Future focus on inspection and complaint report writing • Tracking the results into the future

48. Comments & Questions?

49. Child Care Links Thank You!