CHAPTER 8. Information Systems that Support Organizations. CHAPTER OUTLINE. 8.1 Transaction Processing Systems 8.2 Functional Area Information Systems 8.3 Enterprise Resource Planning Systems. LEARNING OBJECTIVES. Describe transaction processing systems.
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Information Systems that Support Organizations
8.1 Transaction Processing Systems
8.2 Functional Area Information Systems
8.3 Enterprise Resource Planning Systems
UPS: Synchronizing the world of commerce
Online Transaction Processing (OLTP)
Rudy Giuliani checking out of a Wal-Mart using a bar code scanner that produces data captured by a transaction processing system
Note: the barcode scanner is an example of source data automation
A summary report is one type of routine report
A detailed report is another type of routine report
Drill-down report is a type of ad-hoc report
Key-indicator report is a type of ad-hoc report
Comparative report is one type of ad-hoc report.
The major objective of ERP systems: integrate the functional areas of the organization by enabling seamless information flows across them.
Abusiness processis a set of related steps or procedures designed to produce a specific outcome.
Customer Relationship Management Module
Human Resources Module
Accounting and Financial Module
Supply Chain Management Module
ERPPlatform & Database
Extended ERP Modules