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CHAPTER 8. Information Systems that Support Organizations. CHAPTER OUTLINE. 8.1 Transaction Processing Systems 8.2 Functional Area Information Systems 8.3 Enterprise Resource Planning Systems. LEARNING OBJECTIVES. Describe transaction processing systems.

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Presentation Transcript
chapter 8


Information Systems that Support Organizations

chapter outline

8.1 Transaction Processing Systems

8.2 Functional Area Information Systems

8.3 Enterprise Resource Planning Systems

learning objectives
  • Describe transaction processing systems.
  • Describe functional area information systems and the support they provide for each functional area of the organization.
  • Describe enterprise resource planning systems.
chapter opening case
Chapter Opening Case

UPS: Synchronizing the world of commerce

8 1 transaction processing systems tps
8.1 Transaction Processing Systems (TPS)

Batch Processing

Online Transaction Processing (OLTP)

Rudy Giuliani checking out of a Wal-Mart using a bar code scanner that produces data captured by a transaction processing system

Note: the barcode scanner is an example of source data automation

8 2 functional area information systems
8.2 Functional Area Information Systems
  • Functional Area Information Systems are designed to support a functional area by increasing its internal effectiveness and efficiency in the following areas:
    • Accounting
    • Finance
    • Marketing
    • Operations (POM)
    • Human Resources Management
functional area information systems reports
Functional Area Information Systems Reports
  • Routine reports
  • Ad hoc (on demand) reports
    • Drill-down reports
    • Key-indicator reports
    • Comparative reports
  • Exception reports
summary report
Summary Report

A summary report is one type of routine report

detailed report
Detailed Report

A detailed report is another type of routine report

drill down report
Drill-Down Report

Drill-down report is a type of ad-hoc report

key indicator report
Key-Indicator Report

Key-indicator report is a type of ad-hoc report

comparative report
Comparative Report

Comparative report is one type of ad-hoc report.

8 3 enterprise resource planning systems erp
8.3 Enterprise Resource Planning Systems (ERP)

The major objective of ERP systems: integrate the functional areas of the organization by enabling seamless information flows across them.

erp systems continued
ERP Systems (continued)

Abusiness processis a set of related steps or procedures designed to produce a specific outcome.


Core ERP Modules




& Production


Customer Relationship Management Module

Human Resources Module

Accounting and Financial Module

Supply Chain Management Module

E-Business Module



ERPPlatform & Database




Extended ERP Modules