Capabilities Briefing

1. Andy Carter acarter@windwardits.com Capabilities Briefing For CDCA

2. About Windward • Founded in 1997, to assist organizations that rely on their network and systems • infrastructure as a key asset. • Windward provides a range of consulting, engineering, and information • technology services that leverages its knowledge of the public sector and • commercial best practices • US-owned small business, TS Facility Clearance • Over 100 engineers/consultants, most with clearances • Focus on enterprise management/service assurance with expertise in tools and process • Over 250 customers/projects in the commercial and public sectors

3. Windward’s Mission ….is to help customers meet organizational objectives and adapt to change with increased efficiency and flexibility.

4. Windward’s Focus Windward’s expertise is focused on these areas of IT: Business Intelligence:Analyzing massive amounts of data using COTS products SOA:Developing enterprise architectures that allow applications to communicate over flexible systems Cyber Security:Developing strategies to protect networks and data Service Assurance:Ensuring that mission critical systems are always available Green IT:Using virtualization to reduce costs and energy consumption in data centers Operations Management:Ensuring that IT infrastructure is sufficient to meet agency goals IT Process Improvement:Optimizing operational procedures to maximize efficiency and effectiveness

5. Business Intelligence Windward’s experience in BI enables solutions that improve decision making, save money and resources, automate data analysis, and provide the means to manage performance • Solutions to combine and analyze disparate silos of information • Tracking of the impact of programs • Tying program funding to program results • Measuring spending against performance thresholds • Correlating department goals with expenditures • Monitoring security, operational status and service health • Automating analysts work Windward provides the visibility to deliver more efficient and effective programs.

6. SOA As a vendor-neutral solutions provider, Windward helps our clients: • Build solid SOA IT infrastructures as a foundation for the successful operation of efficient and effective IT environments • Provide available, discoverable, accessible and reusable services which can reside on IT assets (i.e., computer servers, data storage elements) and span multiple domains • Establish an accurate SOA configuration model with Central Resource Manager, Service Catalog, Shared Information Data (SID) and Synchronization and Discovery modules • Develop and refine infrastructure, Operating Support System (OSS), and governance models for SOA implementation At the very core of SOA is the concept and implementation of high performing, continuously available, accessible services.

7. Cyber Security Windward has experience in the following guidelines and technologies: • US-Cert • IT Security Technologies IDS, NAC, spyware/malware and • security information management • Identity Management • HSPD-12 • FIPS 201 • NIST Guidelines With detailed analysis, Windward can create an efficient cyber security design and strategy for your organization.

8. IT Service Assurance With Windward’s extensive experience of service assurance solutions, an organization can significantly improve the quality of IT systems and services. • Fault management for network, application, system and other • infrastructure • Performance management of all critical infrastructure • Capacity planning of IT assets • Root cause analysis and alarm consolidation • Manager of manager design, deployment and integration • Impact analysis and notification of critical service outages Windward can design the right assurance solution to increase IT service availability, reduce Mean Time to Repair (MTTR), and improve value to your customers.

9. Green IT Green IT focuses on innovative technology and ways to make legacy environments, particularly data centers, more energy-efficient. Windward offers: • Extensive knowledge base of FAR and EPEAT Green IT regulations • Green IT system design, implementation, and support for networks and systems • Greening legacy infrastructure through virtualization, data center consolidation, and blade technologies The Greening effect of virtualization is to reduce and consolidate physical hardware resources and software resources across the environment.

10. Operations Management Windward Delivers excellence in Operations Management for Federal organizations that rely on their network and systems infrastructure for mission performance • Provisioning system design, implementation and support for networks and systems • Configuration management of network, system and application devices • Discovery and audit of the IT infrastructure • CMBD or SID design, implementation and support • Release packaging & distribution • Service desk design, implementation and support • Wide area workflow design, deployment and support The automation of existing Operations Management services or the addition of new services without disrupting service quality is not a simple task. Windward helps organizations effectively implement and fully integrate solutions into all IT processes.

11. IT Process Improvement Windward’s depth of analysis and service assurance solutions improve IT processes and service quality. • ITSM / ITIL, eTOM, CobiT, ISO20K, Six Sigma program mentoring, implementation and service lifecycle support • BSM visualization of key operational data through dashboards and portals • KPI definition and implementation • Process automation of key operational workflows • Service catalog design, implementation and support • Service desk design, implementation and support • SLA design and management • Project portfolio management of critical IT initiatives Improve operational efficiency and effectiveness to achieve higher quality services and greater customer satisfaction

12. Defense Clients and Projects Defense Clients and Projects