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Introducing

Introducing. Exclusive Networks’ Range of Professional & Support Services. Helping our Partners!. Passport Release 1. Which vendors?. ESC Resource Matrix. Distributed around Europe !. Reseller a lternatives. Passport v Vendor Services. Multi-vendor. No. YES. Next Business Day.

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Introducing

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  1. Introducing Exclusive Networks’ Range of Professional & Support Services

  2. Helping our Partners!

  3. Passport Release 1

  4. Which vendors?

  5. ESC Resource Matrix Distributed around Europe !

  6. Reseller alternatives

  7. Passport v Vendor Services Multi-vendor No YES Next Business Day Non-stop Clock Case Escalation Onsite Engineer & Spares Vendor Later Interrupted Clock English only Local Language

  8. Support - the Customers Options Vendor Customer 3rd Line Support - always the Vendor • 2nd Line Support • Exclusive or • Vendor or • (Reseller?) • 1st Line Support • Reseller or • Exclusive or • Vendor

  9. Passport – is the best choice !

  10. Businesses supported by Passport Today !

  11. Is Passport really any good?

  12. Customer Benefits • Reduced Costs • Single multi-vendor contract • Less Operational process • One point of contact • Faster Resolution times • Regional 2L • Higher Satisfaction • Improved service As a customer, why wouldn’t you buy Passport?

  13. Reseller Benefits • Reduced cost of Customer Support • 24/7 case management and escalation • Multi-vendor single point of contact • Contract renewals – multi-vendor • Improved Customer satisfaction • 24/7 LOCAL number, Local language 1L, multi-vendor • Faster case resolution, next day onsite with spare • Product AND Solution services • Consult, Design, Install, Maintain – all multi-vendor • More opportunities to up-sell • More customer insight • Shorter sales cycles • Improved margins

  14. What’s in it for You? • Hard Benefits • More revenue • Easier to ‘resell’ annuity • More margin • More commission • Soft Benefits • Gets you closer to the end customer • Better customer insight • More insight = more sales opportunities • Harder for resellers to switch distributor • Very hard for Vendor to swap Distributor

  15. Illustration: Supporting a CARM solution Customer Who’s the customer going to call?

  16. With Passport..... Customer

  17. Summary • Treat Passport like a new Vendor • Strategic to the Business • European Support Centre • Keeps VAR & VENDOR close • Supporting the reseller deal lifecycle • Better than any alternative • Simple ordering and fulfillment • Locally adapted collateral • Release 2……?

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