Importance of Measuring Patient Satisfaction

1. Importance of Measuring Patient Satisfaction By Zonka Feedback www.zonkafeedback.com

2. What is Patient Satisfaction? Patient Satisfaction deals with how patients evaluate the quality of their healthcare experience. www.zonkafeedback.com

3. Patient Satisfaction can be easily assessed by conducting Patient Satisfaction Surveys using Healthcare Survey Software to determine the high quality of care, in addition to numerous other dimensions of quality, such as relevance to need, effectiveness, and efficiency. www.zonkafeedback.com

4. 5 Reasons why you should Measure Patient Satisfaction To provide top-tier patient care services To measure hospital staff performance To know angry and miffed patients To improve patient care experience To improve patient retention rate www.zonkafeedback.com www.zonkafeedback.com

5. 1. To provide top-tier Patient Care services Measuring Patient Satisfaction tells you areas of improvement and areas to focus on to provide better patient care services. www.zonkafeedback.com www.zonkafeedback.com

6. Implementing Strategies to Improve Patient-Centered Care  3 1 2 4 5 Provide cost effective treatments and quality care Give unconditional love and support Reduce unnecessary follow-up visits Timely diagnosis of illness Increase access to  Physicians www.zonkafeedback.com

7. 2. To know the performance of the Hospital Staff It’s important to keep a pulse on your hospital staff’s performance at frequent intervals. Happy staff will provide better patient care. www.zonkafeedback.com

8. Implementing Performance Strategies to Improve Staff Productivity Acknowledge & reward best performers Be empathic & motivate non-perfomers Provide feedback regularly Treat staff members with respect Improve the work environment www.zonkafeedback.com

9. 3. To know miffed and angry Patients Patients can be upset because of numerous reasons like delay in appointments, long wait times, wrong diagnosis and treatment, lack of quality care. But it's important to recognize the angry patients & their reasons. www.zonkafeedback.com

10. Implementing Strategies to Deal with Angry Patients Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Acknowledge and listen to patient's complaints calmly Try to understand the root cause of the problem Avoid being defensive and respond with empathy Make the patients feel that their concerns are taken seriously Apologize and take quick action to settle the problem Communicate clearly about what you can do about the situation www.zonkafeedback.com

11. 4. To improve Patient Experience One of the best ways to improve it is by engaging with your patients and addressing their issues promptly after every interaction. www.zonkafeedback.com

12. The Patient Experience Pyramid } Patient Experience What value the practice delivers to its patients Patient- Centric Services Patient Experience } Patient Journey How the practice engages with its patients www.zonkafeedback.com

13. 5. To improve Patient Retention It’s more cost-effective to retain old patients than to get new patients. Returning patients will result in greater ROI and happy patients can be your best advocates. www.zonkafeedback.com

14. Implementing Patient Retention Strategies to Improve Patient Experiences Retain Existing Patients Win back lost Patients Conduct Patient Feedback Surveys Ask Patients why they left Build a Social Community Incentivize their Return Reward Patient Loyalty Provide Social Proof Listen to the Voice of Patients Resolve issues of Patients www.zonkafeedback.com

15. START MEASURING PATIENT SATISFACTION SIGN UP NOW Try for Free for 15 days. No credit card required Set up in less than 15 minutes Choose from expert templates Measure inpatient, outpatient, pharmacy and any other patient feedback www.zonkafeedback.com

16. CONTACT US www.zonkafeedback.com hello@zonkafeedback.com +91-9999849771, +1 646 846-6000, +44 2033 896000 START MEASURING PATIENT SATISFACTION www.zonkafeedback.com