Download
1 / 15
150 likes | 168 Views
Integrations are becoming more and more important in this era of digital transformation when automation is a necessity and not a luxury anymore. Integrating your business systems provides a complete overview of your data, processes, and organizational health. It not only gives you a unified view of your operations and improves workflows, but also helps teams collaborate better, eliminates mistakes and delays, and does more for customers. Integrations are of strategic importance and are now an undividable part of modern software ecosystems.
E N D
Business Use Cases Integrations are becoming more and more important in this era of digital transformation when automation is a necessity and not a luxury anymore. Integrating your business systems provides a complete overview on your data, processes, and organizational health. It not only gives you a unified view of your operations and improves workflows, but also helps teams collaborate better, eliminate mistakes and delays, and do more for customers. Integrations are of strategic importance and are now an undividable part of modern software ecosystems. However, integrating your systems is not always an easy task. If you do it internally, you will need to form a team of developers and plan for a budget that is often hard to be predicted. Also, internal solutions might fit your current requirements, but are many times difficult to scale and keep up to date with your systems’ new versions. This is why integration platforms are here to help. Unfortunately, many of the integration solutions that are offered on the market also require additional coding and have a steep learning curve. No-code platforms, on the other hand, have limited capacity and work well only for the most basic use cases. ZigiOps is an integration platform of a new generation that offers the best of both worlds. It is completely no-code and requires zero coding skills. At the same time it is highly customizable, scales with you, automatically supports the latest versions of all systems it integrates and can handle even the most complex use cases. With ZigiOps you can setup your integrations within minutes. Here are some common use cases when integrations are playing a major role and how they are handled by ZigiOps. .
Jira – ServiceNow Does your development’s team issue resolution times suffer because of important details omitted in bug reports? Are there delays due to your development team waiting for confirmation from the service desk one? Imagine the following situation. The service desk team receives a new incident in ServiceNow. They see that the problem results from a software bug, and the development team, using Jira, should handle it. If you have a ServiceNow Jira integration in place, all the details for the bug are logged in Jira automatically and the developers have instant access to all the necessary information. There is no need for manual transfer of data. The communication between the service desk and the developer working on the bug is easy. It doesn’t require any additional applications and happens in the comments section. Bi-directional integrations sync information in both directions, so all teams are aligned on the progress. ZigiOps provides a flawless, no-code integration between Jira and ServiceNow. This streamlines defect tracking and resolution, improves change request management, and prevents communication and information bottlenecks. The integration platform creates the Jira task automatically and updates it instantly in both directions, which simplifies dataflow and cooperation between ITSM and DevOps. Once the developer fixes the issue, ZigiOps updates the ServiceNow incident in real time. The end-customer instantly receives a notification that you have fixed the problem. Our ServiceNow Jira integration covers a few possible use cases, where you can sync events, incidents, tasks, CMDB CIs, bugs and more. Log files, traces, issue links, or other attachments are easily synchronized, as well as custom fields. You have full control over the way information is transferred via the advanced mapping and filtering capabilities of ZigiOps.
Jira – Azure DevOps Do you have different teams using different software tools to manage their tasks and projects? Would you like to synchronize these systems? If one of your teams is using Jira, and another one is using Azure DevOps to manage their projects, they can plan, track, and transfer work easily by integrating both systems. If you have a client using Jira and your team is using Azure DevOps or vice versa, you can easily sync the projects and tasks that need the attention of your developers. For example, when task is created in Azure DevOps, the development team might find out it is related to a project another team is handling. They will need to forward it to the Jira instance the other team is using. When a Jira Azure DevOps integration is in place, this will happen automatically. No one needs to manually enter the information in Jira, since a Jira task is created in real time by the integration platform. All related and custom fields are populated instantly and mapped correctly. With ZigiOps you can integrate Jira and Azure DevOps in minutes. This will improve teamwork and optimize the workflows between your departments.
Issues will be resolved faster, you will be able to boost productivity and have your teams focus on the important tasks, instead of transferring information between systems. You can easily set correlation and mapping in ZigiOps, so all the necessary fields (like title, description, urgency, issue links, comments, etc.) are automatically populated once the new task is created. The ZigiOps integration between Jira and Azure DevOps is bi-directional, so when there is some progress in the Jira task, the integration platform will update all changes in Azure DevOps, and vice versa. This way your teams can build, test, and deploy projects without any manual transfer of data between systems. Azure DevOps – Azure DevOps Do you have two or more teams using separate instances of Azure DevOps? Or maybe your development team and your client’s team need to synchronize their work in different Azure DevOps instances? For example, there might be tasks related to a project that the other team is handling, or there might be a bug that is related to your customer’s project. In such cases the development team would need to transfer all the details for these tasks to the other Azure DevOps manually, or send it to your customer’s team via email, chat or phone. Many times this leads to delays, mistakes and misunderstandings, and often important details are omitted. When there is an integration in place, the two Azure DevOps instances will be working in sync. With ZigiOps, you can integrate the two systems with a few clicks and have the flow of data between them synchronized.
If a task or a work item corresponds to your predefined conditions, it will automatically be transferred to the other Azure DevOps instance with all the necessary details (like title, description, urgency, issue links, comments, etc.). The responsible team will have the info in real time and can start working on it immediately. This improves cross-team collaboration, speeds up the development and deployment process, boosts productivity and allows your developers to focus on more important tasks. Jira – Salesforce Is your sales team delaying customer orders and requests due to the longer process of exchanging info with other teams? Does your development team need easier prioritization and optimization of tasks synced with customer requests? If your main CRM system is Salesforce and your development team is using Jira, you can benefit a lot by integrating the two systems. Your sales and marketing teams can get instant updates on cases related to development projects that affect customer flows. The development team can also know in real time if there are any customer issues related to software bugs or updates, as well as which features are preferred and expected most by users. When Salesforce cases need to be in sync with Jira tasks, ZigiOps can help you connect them in just a few clicks. You can easily define your requirements with the integration platform’s mapping and filtering capabilities. This way only the cases you need will be transferred to Jira. The integration is bi-directional so any update in one system will be immediately available in the other and vice versa. Updates in both directions are extracted automatically and synchronized with the related Issue in Jira or Case in Salesforce accordingly, for regular fields, custom fields, lifecycle fields, issue links, comments and attachments.
Cherwell – Jira Do you experience delays and bottlenecks because of different teams needing to manually transfer data between systems? When there are critical customer requests, what would it mean for your business if you can resolve them several times faster? If your service desk team is using Cherwell and your development team is using Jira, an integration between these tools will bring lots of advantages. For example, the service desk receives a new incident in their Cherwell queue. They investigate the issue and find out that the problem is the result of a software bug, i.e. they need to forward it to the development team. For this, they need to log it into Jira. When they do it manually, there might be mistakes, delays and omitted details that slow down the whole resolution process. If you have Cherwell and Jira integrated, though, everything will happen automatically, and all the necessary information will be there for the development team instantly. They can start working on the issue right away. With ZigiOps, you can integrate Jira and Cherwell in minutes. The integration platform provides advanced filtering and mapping capabilities to make sure only the necessary incidents and corresponding fields are logged in Jira. ZigiOps immediately synchronizes all log files, traces, issue links or other attachments, as well as custom records.
The service desk and the developer working on the issue can now communicate effortlessly, thanks to ZigiOps. To do that, they don’t need any additional tools: communication on the bug takes place in the comments. Because of that, both root cause analysis and change request management become easier. This means that you can easily eliminate communication bottlenecks and duplicate work. You also get to improve the efficiency of your application lifecycle management (ALM). Once the developer fixes the issue, ZigiOps automatically updates the incident in Cherwell. The end customer receives a notification that your team has resolved their problem. OpsBridge – ServiceNow Are your monitoring and service desk teams in sync? What would it mean for your business if you could optimize your workflows and prevent critical issues from happening before they affect customers? You can achieve this by integrating your ITSM and ITOM tools. If you are using OpsBridge to monitor your software ecosystem, and ServiceNow to handle customer tickets and requests, ZigiOps can help you sync the two systems with just a few clicks. For example, OpsBridge has found an application that is not performing as expected. The monitoring team checks and finds out that this is due to insufficient server resources. They need to open ServiceNow and submit a change request there. The service desk team approves the request and needs to forward the approval to OpsBridge. Once the requested resources are allocated, and the event is closed in ServiceNow, it needs to be manually closed in OpsBridge, as well. All of this requires manual transfer of data which can slow down the whole resolution process and cause issues to become critical. With ZigiOps you can integrate OpsBridge and ServiceNow in minutes. This way you will be able to automatically transfer specific predefined events from OBM to ServiceNow.
For example, OBM receives a new event in the event browser and ZigiOps creates a new incident in ServiceNow, containing the OBM event details. It then returns the incident number to the OMi event as an external ID. Afterwards, the integration platform updates the OBM event. This update is reported to the related incident in ServiceNow. Updates include lifecycle synchronization, regular fields, custom attributes, and annotations. OpsBridge – BMC Remedy Do your monitoring and system administrator teams need to forward tasks to the service desk team easily? If all details for issues are automatically transferred to the responsible team, so they can start work on them immediately, how would that reflect your customer satisfaction? If your service desk team is using BMC Remedy and you are monitoring your systems with OpsBridge, you can optimize your workflows and greatly benefit from an integration between the two. With ZigiOps you can set an integration within minutes and precisely define which events will be transferred with the filtering and mapping capabilities the platform offers. For example, OpsBridge has found a server that is not performing as expected. The monitoring team checks and finds out that this is due to insufficient memory. They need to open ServiceNow and submit a change/upgrade request there. When the service desk team approves the request, they need to update the OpsBridge event. Then the requested resources will be allocated, and the event will be closed in ServiceNow. This update should be reflected manually in OpsBridge, as well. All this manual transfer of data slows down the whole process and the delay might sometimes be critical.
When OpsBridge and BMC Remedy are integrated, the whole flow happens automatically. Issues and glitches found by OpsBridge are resolved times faster. This leads to better cross team collaboration, boosted customer satisfaction, and increase of the overall business results. ZigiOps allows simple, yet powerful integrations that can easily be customized to match your specific use case. You can flawlessly transfer OpsBridge events to BMC Remedy Problems or Incidents. All regular fields, custom attributes, downtimes, work orders, annotations and more are part of the synchronization. Let’s say OBM receives a new event in the event browser. ZigiOps then creates a new incident in BMC Remedy, containing the OBM event details, and returns the incident number to the OMi event as an external ID. If there’s an update to the OMi event, the platform reports the update to the related incident in Remedy. Updates include lifecycle synchronization, regular fields, custom attributes, and annotations. If there’s an update to the Remedy incident, ZigiOps automatically reports the update in the related event in OBM. Updates include lifecycle synchronization, regular fields, custom fields, and comments or work notes. Once the developer fixes the issue, ZigiOps automatically updates the incident in BMC Remedy. The customer then receives a notification that the issue has been fixed.
BMC Remedy – Jira Do you need to optimize your cross-team collaboration and streamline your workflows? What will happen if customer issues are resolved much faster and all the details are sent to the responsible people in real time? If your helpdesk team is using BMC Remedy and your development team is using Jira to track their projects and tasks, an integration between these software tools will give you some great advantages. For example, the helpdesk team gets a new incident in their BMC Remedy queue. After investigating it, they find out the underlying problem is a software bug, which means they need to forward it to the development team. So they open Jira and type all the details there manually. When the responsible developer starts working on the issue, they usually need to get back to the service desk team for additional details. There is back and forth communication going on which causes delays and many times data is distorted. If you have a BMC Remedy Jira integration in place, you can avoid delays and mistakes, as everything happens automatically. The service desk team will not need to open Jira at all, and the communication will not require any additional tools. ZigiOps can help you integrate Jira and BMC Remedy in just a few clicks. At the same time it is super flexible and you can modify all of the integration conditions to match your specific use case. ZigiOps provides advanced filtering and field mapping options. The integration logs an issue in Jira and updates it in real time. This improves performance and speed and enhances defect tracking and resolution. ZigiOps instantly syncs log files, traces, custom fields, issue links and all other attachments. This eliminates bottlenecks and silos. Once the developer fixes the issue, ZigiOps updates the incident in Remedy. The end-customer receives a notification that the issue is resolved.
Jira – Zendesk Would you like your teams to collaborate better and resolve issues in no time? What will be the impact on your business if you can eliminate bottlenecks and automate data transfer? If your helpdesk team is using Zendesk Support and your development team is using Jira, an integration between the two software platforms will bring a ton of benefits for your business. For example, the helpdesk team receives a new incident in their Zendesk Support queue. They find out that the problem results from a software bug, i.e. the DevOps team needs to handle it. They open Jira and log all the details there manually.
Then, when the development team has any updates on the issue, they need to enter them in SergiceNow or alternatively use other tools, like email, chat or phone, to update the helpdesk team. This may cause lots of miscommunication issues, omitted important details and delays. With a Zendesk Jira integration, you can improve teamwork, speed up issue resolutions and much more. ZigiOps can help you sync the two tools with just a few clicks without the need for any coding. The integration platform allows simple and straight forward integration between Zendesk and Jira, while at the same time it is very flexible, and you can set custom filtering and field mapping to match your exact use case. With ZigiOps, the necessary Zendesk Tickets can easily be transferred to Jira Issues. All the details are logged automatically and updated once there are any changes. This guarantees a smooth application lifecycle management (ALM). The communication between the helpdesk team and the developer working on the bug is now extremely easy, as it doesn’t require any additional tools. ZigiOps syncs log files, traces, issue links and all other attachments. This helps streamline defect tracking and resolution, and it also improves change request management. Once the developer fixes the issue, ZigiOps updates the Zendesk incident instantly. The end customer receives a notification that you’ve resolved their issue—and everyone is happy.
With ZigiOps you need no coding skills. You can easily customize your integrations, select what gets synchronized between the systems and scale it on the go. Sync it between as many users as you wish, since ZigiOps’ integrations allow for an unlimited number of users. Try ZigiOps – contact us on zigiwave.com for a free technical demo and our team will help you with your specific use case.
