Wieldy offers hotels automated self-service check-in solutions

1. Wieldy offers hotels automated self-service check-in solutions The hospitality sector is rapidly embracing technology to operate more efficiently and thrive. The latest developments in technologies, like the self-serve hotel kiosks, are redefining this domain. As hotels continue to face stiff competition, they are seeking out innovative ways to improve their operations, as well as enhance the customer experience and satisfaction. In the wake of the Covid-19 pandemic, it becomes vital for hotels to bring in self-service kiosks to allow a contactless and rapid check-in. Hence, it would be a good idea to bring in a more personalised service through a hotel check-in kiosk from none other than Wieldy. How do the Guests Find Hotel Self-Check-In Kiosks? Bid farewell to Long Queues Before the arrival of check-in kiosk technology, individuals often had to wait in long queues for hours at the reception desk for the hotel registration process. Apart from the peak season issues, staff shortages were also a great problem hampering fast check-ins at that time. However, this setback is now a thing of the past with the introduction of self-service check-in kiosks installed in hotels.

2. This self-operating hassle-free automated system has a user-friendly design, a simple interface, and 40 plus languages to choose from, making for a quick and easy check-in. Such smart kiosks offer an improved customer-oriented approach with augmented convenience. Streamline the Check-In Process With kiosks and online check-in options, guests can now control their itineraries well in advance. Unlike traditional check-in options, the check-in kiosk is more flexible offering contactless check-in solutions to the guests. With a high-resolution touch screen, the check-in software identifies individuals by verifying their identity, and thereafter accepting contactless payment through credit/ debit cards. In a few seconds, it offers the guests their specific room cards, after obtaining the digital signature and relevant documents. With no more tedious paperwork, the guests remain satisfied with this unique facility. Moreover, in these difficult times of a post pandemic, these check-in kiosks have successfully eliminated the need for any human touch, thereby making its presence indispensable at hotels. Customised Guest Experience With a check-in kiosk automated experience, the hotels can now customise their offerings to their guests. The hotel staff can tailor their customer service, with no requirement of staff interactions. Based on the preferences of the guests, the hotel management can synchronize the itinerary of their clients with up-sell or cross-sell offers. The check-in kiosks connect the guests to the hotel’s PMS (property management system), allowing them to choose their preferred languages of communication. The kiosk software collates the necessary information of the guests, like their room preferences. Mitigate Serviceable Costs Yet, another prime benefit of self-operating check-in kiosks is that they can considerably reduce costs. As the kiosk facilitates the entire process of check-ins, like the registration process, verification of the identity of the guests with relevant documentation, and offering room key cards synchronized with the PMS, it reduces the administration work of the reception staff. Herein, the staff can easily handle other operations negating their constant presence at the front desk, thereby reducing the operational cost of the hotel.

3. Evade Manual Inaccuracies The automated check-in kiosk can easily overcome any manual errors such as mis-spelt names of guests by front desk staff, or incorrectly allocated rooms for example a single room instead of a triple room. Hence, such mistakes can be safeguarded by self-check-in kiosks by verifying the guest’s identity, and syncing the same information with the PMS. Such an interactive guest management platform can be used by the hotel managers as a personalised service medium for loyal customers retrieving their details and preferences beforehand. Final Verdict With such unique benefits, it seems wise to consider the hotel check-in kiosk from Wieldy. Offered with PMS synchronization the kiosk is available in 42 languages, offering swift check- ins for guests in just 7.3 seconds from finding the booking number to ultimately offering the room card.