Video-enabled Customer Engagement Comes of Age - Vidyo - PowerPoint PPT Presentation

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Video-enabled Customer Engagement Comes of Age - Vidyo

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  1. VIDEO-ENABLED CUSTOMER ENGAGEMENT COMES OF AGE 83% OF CONSUMERS AGES 18 – 29 HAVE A SMARTPHONE 1 25% 2 BILLION SMARTPHONE USERS OF INTERNET USERS ACCESS THE INTERNET THROUGH THEIR MOBILE DEVICES TODAY 2 BY THE END OF 2015 3 75% 34% $75,000+ ? OF AMERICANS WITH A HOUSEHOLD INCOME OVER $75,000 A YEAR HAD EXPERIENCE WITH VIDEO CALLING 4 OF KINDLE FIRE HDX CUSTOMER QUESTIONS NOW COME VIA THE AMAZON MAYDAY BUTTON 5 OVER 100 OF THE 500 LARGEST GLOBAL BUSINESSES WILL INTRODUCE VIDEO-BASED CHAT BY 2018 FOR CUSTOMER-FACING INTERACTIONS 6 88% 78% OF BANKS RATE MOBILE BANKING APPLICATIONS AS A HIGH INVESTMENT PRIORITY 7 OF BANKS REPORT INCREASING INVESTMENT ON CUSTOMER SERVICE AND CUSTOMER EXPERIENCE 7 CUSTOMERS WHO ARE FULLY ENGAGED BRING 37% FULLY ENGAGED POLICY OWNERS PURCHASE 22% MORE PRODUCT MORE REVENUE TYPES THAN ACTIVELY DISENGAGED POLICY OWNERS DO THAN CUSTOMERS WHO ARE ACTIVELY DISENGAGED 8 8 1 Pew Research Center, February 27, 2014 http://www.factbrowser.com/facts/14672/ 2 DazeInfo, “Internet Around the World: 25% People Access Internet Through Mobile Devices!”, April 3, 2014 http://dazeinfo.com/2014/04/03/internet-around-world-25-people-access-internet-mobile-devices/ 3 DazeInfo, “2 Billion Smartphone Users By 2015: 83% of Internet Usage From Mobiles”, January 23, 2014 http://dazeinfo.com/2014/01/23/smartphone-users-growth-mobile-internet-2014-2017/ 4 Mashable, “One in Five Americans Make Video Calls”, October 13, 2010 http://mashable.com/2010/10/13/video-calling-stats-pew/ 5 Amazon.com, “75% of Kindle Fire HDX Customer Questions Now Come via the Mayday Button - Average Response Time is Just 9.75 Seconds”, June 13, 2014 http://www.businesswire.com/news/home/20140613005080/en/75-Kindle-Fire-HDX-Customer-Questions-Mayday#.VRBjgUKZDjQ\ 6 Gartner, “Gartner Report Highlights Growth of Contextualized Video Chat Support”, January 9, 2015 http://www.onsip.com/blog/2015/01/09/gartner-report-highlights-growth-of-contextualized-video-chat-support 7 Efma, “Innovation in Retail Banking 2014”, October 2014 http://www.efma.com//index.php/resources/studies/detail/EN/1/507/1-195YPE 8 SAP , “44 Facts Defining the Future of Customer Engagement”, October 13, 2014 http://www.news-sap.com/44-facts-defining-future-of-customer-engagement/ VIDYO, INC. (CORPORATE HEADQUARTERS) 433 HACKENSACK AVE., HACKENSACK, NJ 07601, USA TEL: 201.289.8597 TOLL-FREE: 866.998.4396 EMAIL: VIDYOINFO@VIDYO.COM INDIA INDIA@VIDYO.COM +91 124 4111671 EMEA EMEA@VIDYO.COM +33 (0) 488 718 823 APAC APAC@VIDYO.COM +852 3478 3870 WWW.VIDYO.COM © 2015 VIDYO, INC. ALL RIGHTS RESERVED. VIDYO AND OTHER TRADEMARKS USED HEREIN ARE TRADEMARKS OR REGISTERED TRADEMARKS OF VIDYO, INC. OR THEIR RESPECTIVE OWNERS. ALL SPECIFICATIONS SUBJECT TO CHANGE WITHOUT NOTICE, SYSTEM SPECIFICS MAY VARY. VIDYO PRODUCTS ARE COVERED BY ONE OR MORE ISSUED AND/OR PENDING US OR FOREIGN PATENTS OR PATENT APPLICATIONS. VISIT WWW.VIDYO.COM/PATENT-NOTICES FOR MORE INFORMATION.