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Step-by-Step Guide: How to Claim Your VAT Refund Online in Dubai

If you're a business operating in Dubai or a tourist visiting the UAE, understanding how to claim your VAT refund online can save you time and money. Since the introduction of Value Added Tax (VAT) in 2018, the UAE has put in place clear processes for refunds to ensure transparency and ease of compliance.

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Step-by-Step Guide: How to Claim Your VAT Refund Online in Dubai

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  1. Step-by-Step Guide: How to Claim Your VAT Refund Online in Dubai U.A.E's Tax GPT for Corporate Tax, VAT, Excise Tax, ESR & AML

  2. If you're a business operating in Dubai or a tourist visiting the UAE, understanding how to claim your VAT refund online can save you time and money. Since the introduction of Value Added Tax (VAT) in 2018, the UAE has put in place clear processes for refunds to ensure transparency and ease of compliance. In this blog, we’ll walk you through the step-by-step process of claiming your VAT refund online in Dubai, whether you're a registered business or a tourist. For Businesses: How to Claim VAT Refund Online Businesses registered under the Federal Tax Authority (FTA) in the UAE can apply for VAT refunds when: • Input tax exceeds output tax for a tax period. • They're eligible for VAT recovery under UAE VAT law.

  3. Step 1: Log In to the FTA Portal • Visit the Federal Tax Authority portal and log in using your registered credentials. • Step 2: Navigate to 'VAT' and Select 'VAT Refunds' • Once inside your dashboard, go to the "VAT" tab. • Select "VAT Refunds" and then click on "Request VAT Refund". • Step 3: Fill Out the VAT Refund Form (Form VAT311) • Provide the following: • Tax Registration Number (TRN) • Refund amount • Bank account details (must be under the business name) • Supporting documents (such as tax invoices, financial statements, etc.)

  4. Step 4: Submit the Form • Once submitted, the FTA will review your application. The usual review time is 20 business days. If more time is needed, the FTA will notify you. Step 5: Receive Your Refund • Upon approval, the refund will be credited to your registered bank account. • For Tourists: How to Claim VAT Refund on Departure Tourists visiting Dubai are eligible for a VAT refund on purchases made during their stay under the Planet VAT Refund Scheme. Step 1: Shop at Registered Retailers • Look for stores displaying the Planet VAT Refund signage. Request a tax invoice with your passport details included.

  5. Step 2: Validate Your Refund at the Airport • Head to a Planet Refund Kiosk at the airport (before check-in). • Scan your passport and tax invoices. • The system will verify your eligibility. Step 3: Choose Refund Method • Refunds can be credited to: • A credit card • Given as cash (with a limit of AED 7,000 per day)

  6. Important Tips Businesses must ensure that all tax invoices are valid and records are up to date. Tourists must claim their refund within 90 days of the purchase date. Only goods meant for personal use and taken out of the country are eligible for tourist refunds.

  7. Final Thoughts Claiming your VAT refund online in Dubai is a straightforward process if you follow the correct steps and maintain the necessary documentation. Whether you're a company trying to reclaim input tax or a tourist wanting to save on shopping, the UAE's systems are designed to be user-friendly and efficient. Need help with VAT compliance or filing? Reach out to our experts—we’re here to simplify the process for you!

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