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Robbery Prevention. And Post-Robbery Follow-up. Presentation Highlights. Prevention Methodologies Physical Security Improving operational Procedures What to do during a robbery Employee and customer safety What to look for Post-robbery follow-up procedures Securing the business

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Robbery Prevention

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robbery prevention

Robbery Prevention

And Post-Robbery Follow-up

presentation highlights
Presentation Highlights
  • Prevention Methodologies
    • Physical Security
    • Improving operational Procedures
  • What to do during a robbery
    • Employee and customer safety
    • What to look for
  • Post-robbery follow-up procedures
    • Securing the business
    • Preserving physical evidence
robbery and burglary defined
Robbery and Burglary Defined
  • Most states define robbery as taking something from someone by using force or threat of force
    • Robbery is a violent crime
  • Burglary is often defined as entering a structure to commit a felony or a theft
    • Burglary is a property crime
why the difference is important
Why the Difference is Important
  • When speaking with the 9-1-1 operator:
    • Make certain to explain that a robbery has occurred – not a burglary
    • A burglary usually will not elicit an emergency response from police
robbery prevention methods
Robbery Prevention Methods
  • The overall reason is to make businesses much more difficult targets by:
    • Improving physical security
    • Increasing store visibility and the amount of lighting
    • Advertising that your business uses time-delay safes, CCTV recording, armored couriers, security, etc.
    • Reducing on-hand cash and other valuable items
    • Creating employee awareness and training programs
is there an internal connection
Is there an Internal Connection?
  • A large number of robberies are inside jobs
  • Employers should perform careful background checks prior to hiring
  • Do any employees have drug or alcohol problems?
  • Has there been an observable change in a particular employee’s behavior?
physical security hardening the target
Physical Security – “Hardening the Target”
  • Robbery prevention often involves improving a business’ physical security measures:
    • Alarm systems & Panic buttons
    • Time-delay safes
    • CCTV & surveillance equipment
    • Security guards and armored couriers
    • Cash controls and improving other internal processes
alarm systems panic buttons
Alarm Systems & Panic Buttons
  • Ensure that key personnel are familiar with the alarm systems’ operation
  • If your system is equipped with panic buttons, make certain that employees know their locations and how to work them
    • Place a panic button near the safe
  • During a robbery, the panic buttons should be activated only if it is safe:
    • Robbers often force employees to step away from registers, walls and counters…
  • Even if a panic buttons is activated, it is still necessary to dial 9-1-1
  • After a panic button has been activated, a manager should make certain that the alarm system has rest – contact the alarm company
time delay safes
Time-Delay Safes
  • Remember, a safe without a time-delay lock is a robber’s target
  • For employee safety, ensure that there is adequate warning signs and stickers throughout the premises
  • Reduce exposure to injury, time-delay safes should be kept in public areas, not offices or backrooms
    • A robber has less witnesses and more time if the safe is in the back…
  • The managers input their code if a robber insists that the time-delay safe be opened
surveillance equipment
Surveillance Equipment
  • Install public-view monitors at the entrance – robbers will see their image as they enter your business
  • A camera should be placed directly over or near the cash safe
  • Sometimes robbers will demand the tape, CD or they’ll take the entire recording device, so it is a good idea to keep a dummy system in plain view
  • If a robber demands the tape or CD, provide him with a blank from the dummy system
  • The system should be maintained, so that video is always available for the police
security barriers bullet resistant glass
Security Barriers & Bullet-Resistant Glass
  • Barriers and bullet-proof glass are a great way to protect employees
  • Employees must be disciplined and ensure the enclosures are always kept locked
  • However, if a robber takes a customer or employee hostage, the employee inside should immediately open the cage
security and armored couriers
Security and Armored Couriers
  • Security guards often help employees to feel more secure, but it is important to remember that many have poor training
    • Check to ensure that appropriate levels of training have been met
    • They should be posted in highly visible locations
  • Armored Couriers are the safest way to ensure that deposits get to the bank
    • Managers should have deposits ready so that they do not delay courier
    • It is a good idea to periodically adjust pickup times
controlling cash
Controlling Cash
  • Managers should regularly perform cash pulls or “skims”
    • Remove excess cash from till and place securely inside safe
    • If possible, this should be done when customers aren’t around
    • Between pulls, place larger bills beneath the till
  • Employees should not flash money, or keep their tills open
  • Employees must not discuss money or how many sales they’ve made that day
opening and closings
Opening and Closings
  • At least two employees should open or close a business
  • At opening, prior to exiting their vehicles, employees should drive around building to check for suspicious people or signs of forced entry
  • Just prior to closing, employees should check business to ensure all customers have left
  • Employees should check outside before exiting, but one should remain locked inside until the other gives the “all clear” signal
employee awareness
Employee Awareness
  • Teach employees to become aware of their surroundings
  • Could there be an internal connection?
  • Make note of customers that ask probing or unusual questions:
    • Whether the business has cameras and alarms
    • How much cash is kept on the premises
    • How many employees usually work
    • Where the safe is located
  • Pay attention to customers who seem to be examining security equipment or the layout of the business
what to do during a robbery
What to do During a Robbery
  • Safety first, remain calm and do not resist or attempt to apprehend the robber
  • Do not make any sudden movements, and inform the robber of any surprises – someone about to return
  • Follow the robber’s demands and do not try to be a hero
  • The key is to get the robber in and out as quickly as possible
what to do during a robbery cont
What to do During a Robbery Cont.
  • Be certain to provide the robber with any marked bills or police tracking devices
  • Move cautiously but quickly, do not delay the robber as this may agitate him
  • Once the robbery is complete, do not wait for the robber to beat someone or tie them up; tell everyone to lie down on the ground and allow him to leave
pay close attention
Pay Close Attention
  • Try to glean as much information about the robber as possible, but don’t be obvious!
    • Number of robbers
    • Racial background
    • Build, hair color & complexion
    • Tattoos or scars
    • Speech patterns
    • Clothing and weapon type
    • Vehicle type and direction of travel
    • Where the robber went when inside
    • What the robber touched (fingerprints)
help the police protect physical evidence
Help the Police – Protect Physical Evidence
  • If possible, leave everything as the robber left it
  • Do not touch anything, move everyone away from areas where the robber went
  • Things to pay close attention to:
    • Any shell casings
    • Robber’s note
    • Fingerprints
    • Shoe prints
    • Hair, blood or any bodily fluids
    • Anything dropped by the robber
what to do after a robbery
What to do After a Robbery
  • An employee should immediately lock the front doors, this keeps the robber from re-entering
  • Immediately dial 9-1-1, even if a panic button was activated:
  • Ask customers to remain until police arrive, if not, attempt to get contact info.
  • Have everyone immediately complete a witness ID form, and a written statement for police
  • Secure the surveillance video for the police.
what to say to the police operator
What to say to the Police Operator:
  • Inform the operator that your were just robbed
  • Remain clam and speak clearly
  • Provide the business address
  • State whether there were any injuries, and if weapons were used
  • Provide any suspect descriptions
  • Get away vehicle and the robber’s direction of travel
post robbery assignments
Post-Robbery Assignments
  • Provide robbery prevention training, and run employees through drills
  • A manager or responsible employee should assign post-robbery duties, Team Work:
    • Someone to lock the doors
    • Someone to call the police
    • Someone to move people away from affected areas
    • Someone to pass around suspect ID forms, and have everyone write police statements
creating a robbery prevention program
Creating a Robbery Prevention Program
  • Assign a project leader
  • Examine your business’ physical security measures, are they adequate?
  • Budget resources for the devices that are needed most.
  • Examine internal processes to reduce exposure
  • As a result of this examination, improved policy & procedures should be written
  • Create a training program that outlines specific post-robbery duties, and ensures that all employees are adequately trained with all aspects of robbery prevention
in review
In Review…
  • Remember, prevention is about reducing the likelihood of robbery
  • Safety is the first and foremost concern
  • Well-trained employees will ensure safety and help the police apprehend the suspects
  • Create training programs and rehearse how to handle a robbery