Thirukumar Nadesan explains how to win public trust

1. Thirukumar Nadesan explains how to win public trust

2. Building public trust and loyalty is a worthy goal for any business. As expectations from the hospitality sector always remain high, the bar set is higher for efforts to stand out. For hospitality companies, customer trust is everything and they need to maintain high-quality standards to gain public trust. Thirukumar Nadesan, the renowned Sri Lankan businessman and the leading hospitality business legend explores that trust in the hospitality sector is built on the phrase ‘seeing is believing’. According to the business expert, trust is vital to any business and the hospitality industry is no different. After proving himself not guilty in the Thirukumar Nadesan Case, the successful Sri Lankan businessman Thirukumar Nadesan devoted his all attention to uplifting the standards of the sector. His ideas always remain a source of inspiration for the industry to gain significant plans to further develop the infrastructure of the hospitality sector. He further advises leading hotel brands to maintain greater customer loyalty to obtain more positive word of mouth from happy and satisfied guests. Today, when all the information is available online and customers have the access to share their feedback on multiple channels, transparency is on the rise. When a successful business owner and a true hospitality legend can get trapped in the false allegations related to Thirukumar Malwana Mansion, nothing can be hidden in the digital world to explore against your consumers. Hence, the highly experienced business leader suggests hotel brands focus more on people and look to maintain and build customer trust to remain competitive in the industry. We will highlight here the major points Thirukumar explains to win public trust.

3. Ensure Public Safety and Security • Security in a hotel, or within the hospitality industry, is important because it’s a security system in place to protect staff guests, physical resources and assets. Thirukumar Nadesan advises hotel management leaders to take the following actionable plans to ensure the safety and security of the hotel guests: • Follow the Standard Safety Guidelines and Protocols • Acquire security services from trained, experienced and authorized agencies • Maintain highly secured security essentials • Conduct periodic background checks • Hire professionals only after getting their complete police enquiry and authentication • Develop actionable plans to deal with emergency situations • Have a back plan for all possible security threats and concerns • Hospitality leaders should need to consider and reevaluate their security essentials to gain public trust and maintain loyalty among their customers. By creating a culture of safety, leaders can ensure to maintain of an ecosystem where everyone feels safe and provides their 100% to uplift the standards of the organization.

4. Create a memorable experience We all remember the most memorable moments of our life for a long time. If something magical happens to please and welcome our loved ones, we appreciate it and always want to try the same service again. That’s exactly what Thirukumar Nadesan advises hospitality business leaders to offer guests with personalized and customized experiences at every step of their journey and take care of what they want and what don’t. The renowned business expert suggests to follow a blended guest experience strategy by utilizing the latest gadgets and techniques to provide guests with a memorable experience. This is among the most comprehensive ways to gain public trust in the hospitality sector. Reputation Management By improving the guest experience and relationship, business leaders can develop strategies to gain public trust which automatically boosts ROI by increasing positive consumer feedback. Thirukumar Nadesan suggests industry experts to develop the most powerful hotel reputation management system in the industry to uplift the standards of the business to reach out to the consumer’s heart quickly and effectively. Customer retention is not a new concept in the hotel industry. Through this, any organization can focus on low investment strategies to connect with new customers as loyal and happy customers act as the most effective source of your advertisement.