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Chatbots and voice assistants are the talk of technology field. They have different reasons to be a hot topic now. It is a good addition to any website to interact with the prospective customer and viewers.<br><br>
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visit :www.sphinx-solution.com Call :+91-020-26434646 Check HowChatbotsAndVoiceAssistantsAreDoingSoFar Chatbotsandvoiceassistantsarethetalkoftechnologyfield.Theyhave differentreasonsto be a hot topic now. It is a good addition to any website to interact with the prospective customer andviewers. • Well, our blog: Rise of Chatbots- The next frontier in modern business environment, talks aboutwhatis Chabotand howitrevolutionizingthebusinessplace.Youcancheckitfora detailinformation. • Theuseofchatbotsandvoiceassistantsfromabusinessperspective: • ChatbotSurveybyMindbrowser,2017,revealedwhichindustrieswillbenefitthemostfrom their use: E-commerce 90%, insurance about 75%, healthcare about 73%, customer service about 95%, sales, and marketing 55% and order processing48%. • Top 10 Strategic Predictions by Gartner, 2017, identified customer service as one of the most important use cases and by 2020 chatbots should take over 85% of customerservice interactions. • Bot.Me: A Revolutionary partnership of PwC-2017, found that in companies, digital assistants are most likely tasks, scheduling 79%, office work 82% and time tracking78%. • According to Chatbot Survey, 2017 by Mindbrowser – 2017, 67% of companies believethat chatbotswilloutperformappswithinthenextfive years.
From the user perspective on chatbots and voiceassistants • The State of Chatbot Reports by Drift, 2018 interviewed consumers forthe Drift-Report named the following benefits: 24-hour service (64%), direct responses (55%), answers to simple questions(55%). • Conversational Commerce of Capgemini Reported, users who have used voice assistants regularlyoratleastafewtimesareverysatisfiedwithit:satisfactionwithmoneytransactions (87%), with food orders (87%), product purchases (86%), taxiorders (83%). • UnderstandingtheProfileofaVoiceNative&IntelligentAssistantAdoptionbyCapTech Consulting, 2018, found that the most common activities where smart speakers are used: playing music (about 82%), shopping (about 54%), home automation (about35%). • Compared to other communicationtools • The State of Chatbot Reports by Drift, 2018, revealed only 43% of consumers said they wouldprefertocommunicatewithahuman.Other34%said theywoulduseabottoconnect with a humanemployee. • The Rise of Voice by Invoca, 2017, found that 89% would use online search if thevoice assistant is not able to helpthem. • Conversational Commerce by Capgemini Report, revealed consumers would prefer a voice assistanttoawebsiteor appbecauseitismoreconvenient(52%); itallowsthemtomultitask and do things without using their hands (48%); it helps them to make recurring purchases (41%). • Bot.Me: A Revolutionary partnership of PwC-2017, found 27% of consumers were notsure if theyhadtalkedtoahumanorabotduringtheirlastcontactwithcustomerservice. • So,fromtheabovestatistics,wecanseethatchatbotdevelopmentisintrend.And different • businessesaretryingtogetthebestoutofit. Also, usershavestartedenjoyinggoodand intelligent voice assistantstoo. • The AI messaging bots is prepared for the meaningful and interactive conversationwith humans. Your business is just a clickaway. • Contact ustoday for a freedemo. • #Note:Thestatisticsmentionedherearefromdifferentsources.Wehavejustgatheredit under one roof tohelp you out.
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