Statewide Contract for Sign Language and Hearing Impaired Services Webinar

1. Sign Language and Hearing Impaired Services Statewide Contract Webinar – August 22, 2012 SPD-CP031 Georgia State Purchasing Division http://statepurchasing.doas.georgia.gov Revised 02/10/11

2. Your PresentersState Purchasing Division – Statewide Contracts Josh Borden Policy and Operations Manager Experience 22 yrs. State of Georgia 4 years, Category Manager, Services, DOAS Education BS, MS – Consumer Economics, University of Georgia C.P.M., GCPA Contact Information josh.borden@doas.ga.gov 404-656-5340

3. Your PresentersState Purchasing Division – Statewide Contracts Matt Taylor Category Manager, Services Experience 6 yrs. State of Georgia Category Manager, Services Associate Category Manager, Goods, DOAS Education BA – Political Science, University of Georgia MS – Business Management SUNY C.P.P.O., GCPA Contact Information mtaylor@doas.ga.gov 404-657-7728

4. Purpose of this WebinarState Purchasing Division – Statewide Contracts

5. Purpose of this WebinarState Purchasing Division – Statewide Contracts Purpose: The purpose is to introduce State entities and local governments to a new Statewide Contract which provides Sign Language Interpretation and additional remote services for Hearing Impaired individuals at one inclusive rate with discounts based on length of assignment.

6. Statewide Contract DetailsState Purchasing Division – Statewide Contracts Contract # 99999-001-SPD0000083-001 What is the Contract Number? Contract # 99999-001-SPD0000083-002 Is it a Renewal? No Does it Replace an Existing Contract? No What is the Contract Term? 5 Years What is the Expiration Date? 06-30-2013 Does it Allow the Use of the P-Card? Yes Who is the Person to Contact with Questions: Matt Taylor mtaylor@doas.ga.gov 404-657-7728

7. Key BenefitsState Purchasing Division – Statewide Contracts Key Benefits: • Service provision by Registry for the Interpretation of the Deaf (RID) Certified individuals. • Consolidation of Mileage, Travel Time, and Service Delivery into 1 flat rate. • Billing related to actual service hours reduces the number of billable hours. • Discounted rates based on length of assignment. • Entities will use a common form to request services and receive an estimated cost from supplier(s) prior to service delivery. • Significant improvements in technology are making these services more accessible; the State has partnered with a supplier that can provide CART (Computer Aided Real Time Translation and Video Remote Interpreting!

8. CART (Computer Aided Real Time Translation)State Purchasing Division – Statewide Contracts To introduce you to CART services, this webinar is being streamed live and will be available through the following link: http://www.streamtext.net/player?event=GA-DOAS-CART An additional link you may access for a demonstration of this technology is found at: http://www.streamtext.net/player?event=IHaveADream

9. Where to Find this Statewide ContractState Purchasing Division – Statewide Contracts 1. Visit the DOAS website at www.doas.ga.gov.

10. Where to Find this Statewide ContractState Purchasing Division – Statewide Contracts Hover over the State and Local section of the screen 2. Hover over the State and Local section of the screen. 3. Click on State Purchasing.

11. Where to Find this Statewide ContractState Purchasing Division – Statewide Contracts Click on Statewide Contracts 4. In the Direct Links section, click on Statewide Contracts.

12. SWC Index for Public 5. To access contract information, click on the Team Georgia Marketplace™ icon to access the Login screen. This User Name and Password is generic and only provides access to contract information. Use tgmguest as the User Name and the Password

13. Statewide Contracts Index 6. When the Login screen displays, use tgmguest as the User Name and the Password. This generic ID and Password allows access to contract information only. Use tgmguest as the User Name and the Password

14. SWC Index for Window Shoppers You can also click on the Team Georgia Marketplace™ icon to access the same Login screen, but enter your personal Window Shopper User Name and Password. This allows you to access the Statewide Contract Index as well as to shop for items available from the Statewide Contracts.

15. SWC for Window Shoppers If you are a Window Shopper user, you can access the Statewide Contract Index by entering your personal User Name and the Password once the Login screen displays. Then, click on the Contracts tab. Use your Window Shopper User Name and Password

16. Team Georgia Marketplace Contracts Once you access the system using the generic or your personal User Name and Password, click on the Contractstab to access the Statewide Contracts. Click on the Contracts tab

17. How to use this contractState Purchasing Division – Statewide Contracts • A form has been developed to request services. • This form is posted with the contract in the Team Georgia Marketplace and is based on Service Delivery and pricing by Region. • Requesters will complete the form and submit to supplier(s) for an estimate. • Requesters will then determine based on pricing provided to engage services and confirm with the supplier.

18. Service Delivery Regions

19. Service Request FormState Purchasing Division – Statewide Contracts Once you access the Service Request Form, take a moment to read through the information on the Instructionstab to assist you in requesting the appropriate services.

20. Service Request FormState Purchasing Division – Statewide Contracts There is a tab for each type of Service Request. At the top of the page, you will indicate which company you are sending the request. Based on your needs, you will then indicate the type of services needed.

21. Service Request FormState Purchasing Division – Statewide Contracts Based on your needs, you will then indicate the type of services needed. Provide as much information as possible as to the type of services required and location.

22. Service Request FormState Purchasing Division – Statewide Contracts Provide as much information as possible as to the type of services required and location. The Supplier will complete the form based on the information you submit and return with pricing.

23. Service Request – Market ComparisonState Purchasing Division – Statewide Contracts Examples on how to calculate rate discounts to match to pricing is provided with the contract documentation. Absolute Quality Interpreting Services, LLC: If the assignment meets any of the time criteria listed in the discounts, the rate is the posted “discount” rate * hours of service. i.e. Region 1: Basic Sign Language , 3 hour assignment 8:30 – 11:30 AM during Business Hrs. Business Hrs. Rate @ $194.00 per hour; >105 minute assignment offers discount of $97.00. $ 194.00- 97.00 = 97.00*3 hours = 291.00 TOTAL = $291.00 You will not pay for travel time or mileage as the rate is already inclusive of those items. The rates on our Convenience Contract include travel time, mileage, and services!

24. Service Request – Market ComparisonState Purchasing Division – Statewide Contracts After receiving the quoted rate, the Buyer will compare to any other service provider that they might use to determine value. Signing for You Services, Inc: $75.00 per hour Travel time = 2 hours (billed as any portion of an hour = 1 full hour) Mileage = 75 miles round trip Service Hours = 2 hours In this example, you have 4 hours at $75.00 + mileage 75*.55 per mile = 41.25 = 341.25 TOTAL SAVINGS = $50.25 The request for a cost estimate will have to include travel time, mileage, and service hours for comparison.

25. How to use this contractState Purchasing Division – Statewide Contracts • A form has been developed to request services. • This form is posted with the contract in the Team Georgia Marketplace. • Requesters will complete the form and submit to supplier(s) for an estimate. • Requesters will then determine based on pricing provided to engage services and confirm with the supplier.

26. Our suppliers!State Purchasing Division – Statewide Contracts • Absolute Quality Interpreting Services, LLC • Latin American Translators Network, Inc. (LATN)

27. Contact us at 877-687-5151 or info@aqiservices.com Absolute Quality Interpreting Services, LLC On-Site Sign Language Interpreting Video Remote Interpreting (VRI) Remote Communication Access Real-time Translation (CART)

28. Contact us at 877-687-5151 or info@aqiservices.com AQI Overview • Proven industry leadership and professional team • Lisa Schaefermeyer: Owner, Certified Interpreter • Over 25 years in the field of interpreting • Registry of Interpreters for the Deaf (RID) Board of Directors 2008-2012 • Florida RID President (FRID) 2003-2007 • Honored by peers with the Florida RID  • Distinguished Service Award 1996 • Focus on customer service, accuracy, and access

29. Our Contact Information Toll Free Call: 877-687-5151 Email Interpreting Requests to: request@aqiservices.com Website: www.aqiservices.com

30. VRI vs. VRS © 2012 AQI Services 

31. Video Relay Service Consumers are in separate locations • Paid for by Federal funds to make telephones accessible • Available on the same equipment used for VRI • Strictly regulated by the FCC, designed to protect consumers • Makes it possible for a person who uses sign language to communicate with a hearing person as an alternative to calling through a text telephone © 2012 AQI Services 

32. Video Remote Interpreting Consumers are in the same location • VRI provides technical ability, security, and certified interpreters • AQI VRI can bring a qualified, professional interpreter immediately to any location with high-speed internet • You can request specific interpreters in advance © 2012 AQI Services 

33. What Do You Need? • Software based video phones • Software runs on any platform • - PC and MAC • - iPhone, Android, and iPad • Wi-Fi, 3G, 4G, or wired Internet • Hosted nationwide video network • Interoperability with legacy video equipment • Download VRI software in advance © 2012 AQI Services 

34. VRIAdvantages • Immediate interpreting services through video, while an on-site interpreter is on the way! • Cost savings for sessions lasting under 1 hour, NO 2 hour minimum • Schedule a VRI session and access an interpreter by video within 15 minutes • Cutting edge technology that maximizes the small pool of certified interpreters © 2012 AQI Services 

35. What Is Remote CART Service? • The simultaneous transcription of the spoken word to text  • The CART provider instantly transcribes and streams the text via the Internet • Most CART users are hard of hearing or late-deafened and do not know Sign Language • No special software is needed • CART services are performed by specially trained stenographers 

36. CART Screen Sample

37. Our Team Thanks You!

38. L A T N Presentation to: Georgia DOAS Sign Language Interpreting Services 1720 Peachtree Street, Suite 433 – Atlanta GA 30309

39. LATN Presentation Team Alicia V. MitchellPresident / Founder • Legal Interpreter • Certified Interpreter Trainer • Language Instructor • Sociology and Ethics Specialist Loana DenisVice President • Certified Legal Interpreter • Certified Interpreter Trainer • Economist/MBA

40. Donald ClarkDirector of ASL Services President/Founder Don Clark and Associates Certified Interpreter (CSC) Former Chairman of Georgia Quality Assurance State Screening (QA) Former Vice-President of Georgia Registry of Interpreters for the Deaf LATN Presentation Team Emily LemonASL Services Manager • LATN Interpreter • Culture & Language • Healthy Mothers Healthy Babies Program • Fulbright ETA recipient

41. About LATN Georgia Based Company 17 Years serving Georgia Recipient of multiple contract awards with State, Local and Private organizations Providing services to State Agencies for more than 12 years Offering more than 100 languages Awarded Statewide Contracts to provide: American Sign Language Interpreting Services Spoken Languages Interpreting Services Spoken Languages Translation Services Strong Local Organization Headquarters located in Atlanta, GA and with satellite offices in Michigan and California

42. Strong Know How - Established Relationships More than 100 state agencies in our customer base Among them: Department of Human Services Department of Behavioral Health and Disability Disorders Department of Labor Department of Community Health Experience serving all state regions Serving agencies of the Federal Government such as the Social Security Administration. Also serving private organizations such as CHOA, Northside Hospital, Emory University Hospital and Grady Hospital among others.

43. Easy Request Process Choose your preferred method Phone: 1-800-943-LATN (5286) E-mail: latn@latn.com Web: www.latn.com Fax: 1-888-511-6233

44. Expertise to Determine ASL Interpreting Needs Our Coordination Team will ask the necessary questions to determine: Type of Interpreter Needed (Field, Credentials) Number of Interpreters Needed (Teams) On a case by case basis Special circumstances Our expert team will guide you through the process with ease.

45. On Site Presentations How to better communicate through an interpreter On site presentations Providing examples and simulations Answer your questions Tips

46. 24 Hours Customer Service Representatives available to speak with you 24/7 Able to receive and manage emergency requests anytime Ready to answer any questions Knowledgeable about our services Knowledgeable about the State of Georgia geography and entities.

47. Customized Activity Reports and Billing Request activity reports LATN will prepare activity reports based on your needs Monthly, Quarterly, Yearly, etc. Customer focused billing department Customized invoicing reports Meeting your needs

48. Contact Us to Obtain Additional Information Phone: 1-800-943-LATN (5286) E-mail: latn@latn.com Web: www.latn.com

49. Frequently Asked QuestionsState Purchasing Division – Statewide Contracts

50. For more informationState Purchasing Division – Statewide Contracts Submit Questions To: Supplier Contact Information: Email Address: mtaylor@doas.ga.gov Person to Contact: Matt Taylor Phone Number: 404-657-7728 Supplier points of contact and information is listed within their presentation pages from this webinar and on the Statewide Contract Information Sheet. This Webinar A copy of this webinar will be posted on the State Purchasing Division website.