CHAPTER 5 Distributing S ervices Through Physical and Electronic Channels. Overview Of Chapter 5. Distribution in a Services Context Determining Type of Contact: Options for Service Delivery Place and Time Decisions Delivering Services in Cyberspace The Role of Intermediaries
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Another way to look at it: Can a service provider add or change
the service outlet structure to increase sales/add convenience?
Examples: Movie Rentals / Electric Power / Food / Education
Read online article: Houston Aims to be Electric Car Capital Feb. 16, 2010 Source: http://news.cnet.com/8301-11128_3-10454610-54.html?tag=newsEditorsPicksArea.0
Challenges for original supplier
e.g., chain restaurants, hotels, car rental firms
e.g., hospitals catering to “medical tourism”