App Based Call Center Solution

1. Android App based Call Center Solution Aria Telecom Solutions Pvt Ltd www.ariatelecom.net /company/465988/ /ariatelecomsolutions /atsplindia

2. About Us • Our product profile • Android based Contact Centre Solution • How it works • MIS Reports • Email Report • Current Agent Report • Agent login/Logout Report • SMS Report • Benefits • Uses Content

3. About Us • Since 2003 Aria Telecom is working hard towards satisfaction of our clients, With our team efforts & our clients support we became India’s No 1 IVR, Voice Logger & in Many more customized telecom solutions company. • Aria has team of more than 20 qualified engineers for R&D & support. Aria also has most experienced team of marketing managers with technical background to understand client requirements. • Aria has presence in most of the metro cities in India. Aria also has clients outside India like Nepal, Bhutan , Africa countries, Arab countries.

4. Parth UCS IVRS - Interactive Voice Response System • TVRS - Telephone Voice Recording System (Logger) • Embedded Voice Logger - Non PC Based Voice Logger • Parth UCS (Unified Communication System)-Inbound out bound complete contact centre solution with ACD, CRM, IVR, Clint info pop-up, MIS reporting, Agent Recording, Predictive Dialling • Parth UCS Conference Bridge - Multi party telephonic conference system with authentication. • Aria Call Centre Noise Telephone Headsets - High quality call centre Noise cancelling Telephone Headset with USB, RJ9, 2.5mm, 3.5mm, Dial pad. • Aria Namaste! - Live Chat – it is an unified application, generally used for live monitoring the live conversations in real time. • Web Designing – We also into the designing of websites in an advance manner

5. Android Based Contact Center Solution Android Based App which works with an inbuilt Aria CRM, it enables your Android Phone to act as a call center device. Example-A call comes to your Mobile device and Pop will appear on CRM screen with Customer details. User will have provision to update those details and save it if required. You can also use to send/receive SMS. All Calls/SMS (Inbound/outbound) are logged into CRM automatically. Even the calls are recorded and recordings are placed in app Module itself. All logs & recordings will be synchronizing with system available on cloud. • Permission to access Task in Mobile Phone • Manage Phone Calls. • Recording Audio • Access Contacts • Access SMS • Access Media • Provision can be added in future to run specific task in Mobile phone which is in development phase yet.

6. Features for App Users • CRM of 45 Fields • When call will be connected with user, he should able to enter the details of customer. • Option to populate existing customer data while connected • Option to add dispositions • Remarks • Previous call History tab • Facility to show last 10 records like • Searching tab for Date, Mobile Number, Name etc. • Set Call back • Mobile Number -Text Box • Remarks-Text box • Date & time –Calendar • Reminder window should be open on fixed call back time, whether user can dial the number or reschedule it. • Click to Call • Dial pad should be enable while doing manual call, • Rights to copy or paste numbers on dial pad screen • Users should have rights to use phone keypad to dial the numbers as well

7. Auto Dialing • Preview Dialing Tab-loaded data via Web GUI by admin will be showing to user in this tab. • There can be two dialing options either numbers can be dial through GSM SIM of User Mobile or App should pass the dialing number to our Server. • Users Status like login/Logout/Break should be pass via API to us • Backend Features • All Recordings will be pushing to cloud ftp folder with unique id • If internet is not available, the data will be pushing to the data automatically when internet is connected,. • App will write all CDR in offline & pushing to web API twice at the time of start & end the call. If internet is not available, will push the data later on when connected. • At the time of incoming call , app will call the API & collect the related information about the called number on shown on screen. These detail will pop-up on screen when there is an incoming call from the stored number • Every call would disposed with drop down option & remarks , which will be passed to API • Requirement from User End • Android based Mobile Phone to install the app in it.

8. How itWorks!

9. Agent Login Screen • Agent can login with Agent ID / Phone / Passwordwith provided credentials by Admin • Agents Can recover the forgotten password from here.

10. Dashboard Screen • Dashboard consisting a three options on screen • Dialer • Call History • Account

11. Call History Screen • In here you can find the followings: • Incoming • Outgoing • Missed call • All call details will displayed with duration and date & time.

12. My Account Screen • Account-Option to set Call back and Break. • You can also see Previous Call History with details.

13. Administrator Module -Add & Edit User • User Profiles can be created by filling few details as per showing above image and Role can be assign at same time. • Option to Edit/Delete the User Details • Searching Available via Agent ID /First name/ Last Name /Agent Type

14. Location Tracking Live Location can be identify of any of user. Searching option available to view historical data.

15. Real time Monitoring • All the concurrent agent activity can be track on this monitoring page. • Statistics provided to check the count logs of agent like Login/Free/Ringing /Busy/Wrap Up/Break/Queue /Invalid Phone/Hold.

16. Email Report We can get all report here. We can filter by Agent ID / Service / Status And Date.

17. Current Agent’s Report • we can check here all types of report of agent calling and these reports can be export into an excel. • We get detail in reports like Agent Phone/Call type / Caller ID / Call Start Time /Call Disconnected Time /Call Durations /Call Status /Voice Files / Date with Time. • In filter Option we can filter with Date /Call Type /Call Status/Caller ID /Agent /Campaign /ACD Group / Agent Phone.

18. Agent Login/Logout Report • We can get all login and logout details of agents. • Multi-filters are available in report to get the exact data • We can get Details like Agent ID/Agent Phone/Type/Start Time /End Time/Duration/Break Reason.

19. SMS Report • We get all SMS Report here. • We can filter with Date Wise /Type Wise / Mobile Number /Agent. • We can get data of Agent ID/Mobile Number/Messages /Date with Time /Type of messages.

20. Benefits • No Capex required for setup. No hardware or expensive software needed for installation. • No Telephony Server (or EPABX Required). • CRM server not required to be installed on-premise. • No PRI Modems required. • No IP Phones required. • No Cabling required. • Response rates to landline (or Telemarketing) Numbers are always low. So calling from GSM (Mobile) Number increases your chance of call pickup. • Automatically record all calls • Monitor Agent Performance and on call time • Manage Missed call Efficiently • Plug & Play Model • Perfect for distributed teams of all sizes • Enhanced Productivity

21. Uses • Telemarketing-To promote the Products & its services • Bank Operations-Customer Grievance, Enquiries, On sale of Credit Card, Loan etc. • Share Brokers- For trading purposes • Real Estate: New Property launching, Calls for the Maintenance Charges of existing properties & Others • Value Added Services • Home Loan/Education Loan: To provide the information to citizens over loan & Its Interest • Insurance: Reminder for Insurance /Health care Policies/LIC renewal • BPO Industryand Many More…….

22. Aria Telecom Solutions Pvt. Ltd. Ph: 0120-4763988 E: sales@ariasolutions.net