Document Workflow Management by Ricoh Canada

1. Enterprise Content Management & Workflow Services Manage, process, store, and optimize documents and other forms of content #MoreThanPrint

2. 1 Introduction To be successful in today’s digital world, customers need quick access to content for social interactions and collaboration. Our Enterprise Content Management & Document Workflow Management services make it easy to keep data moving—whether working from hard copies or electronic files—and manage your important information. With a variety of onsite services and cloud solutions, we can help you optimize your content management processes while controlling costs. • • Ensure smooth workflows while reducing lost or inaccurate information Going digital increases productivity and decreases paper documents and work time Manage, process, store, and optimize documents and other forms of content • Enterprise Content Management & Workflow Services • • • • Advanced Document Capture Enterprise Content Management Forms Management Web Content Management Copyright © 2020 Ricoh Canada , Inc. All rights reserved.

3. 2 Advanced Document Capture Services Ricoh’s Advanced Document Capture services convert hard copy documents into a digital format making them secure, accessible and easily transportable. With Advanced Document Capture services, we identify the best ways to manage paper and digital information. We then provide a solution that captures and automates the classification of the information through best-of-breed OCR, indexing, extraction and workflow technologies which route the information to ensure it is distributed to the right person, at the right time, in the right place and form, whether it is in a particular file format, an email, paper based, or even fax. Benefits • • • Maximize throughput using batch scanning processes Ensure high-capture quality and image correction Route documents into line of business systems and/or back-end data repositories with high-capacity conversion and routing Increase accuracy and consistency with focused resources and specialization Improve compliance with centralized management and audit trails • • Copyright © 2020 Ricoh Canada , Inc. All rights reserved.

4. 3 Enterprise Content Management Services Enterprise Content Management solutions and ECM services are the process of storing, retrieving, archiving, auditing, and processing digital files for improved access, control & security. With the right ECM strategy, information flows throughout the organization based on what it is, who needs to access it and for how long. By giving employees quick access to transaction records, customers can improve customer service. They can also easily set up automatic workflows—such as accounting processes—or archive documents for compliance. ECM encompasses Document Management Solutions and Analytics & Integration Solutions needed to manage documents throughout their lifecycle, unlock knowledge, reveal key insights and make information work. Workplan Capture Solutions & Enterprise Content Improved Security Access & Workflow Consulting / Analysis Backfile Conversion Services Management Systems Business Process Consulting Output Assessment Copyright © 2020 Ricoh Canada , Inc. All rights reserved.

5. 4 Enterprise Content Management Services Benefits Provide immediate access to your information • We take your unstructured data in multiple formats and organize it so that it’s accessible and searchable—so your information gets where it needs to go Equip yourself to better meet compliance requirements • Data security tools can help keep internal information in the right hands. Use tools such as Secure Sockets Layer (SSL) for web transmission and built-in encryption/decryption processes for individual files Enable fast, reliable document delivery • With a document data repository as part of your technology infrastructure, you can reduce information bottlenecks and their impact on your organization’s workflow Copyright © 2020 Ricoh Canada , Inc. All rights reserved.

6. 5 Forms Management Services Benefits Creating electronic forms has traditionally required extensive programming knowledge. Customers don’t have the time, resources or experience to code or configure eForms. Ricoh’s eForms solutions enables them to automate eForm processes for simpler data capture and improve customer service with faster information processing all while reducing costs and taking charge of the environmental impact. When our customers’ people and data can come together for hassle-free form processes, work style innovation can begin. Gather your data quickly and accurately • eForms take advantage of tablets and other mobile devices by allowing you to sign documents on the go with your finger, signature pad or user authentication. Use convenient and expedited signature delivery to improve your workflow. You can also use reporting features to track electronically signed forms, providing the right information to those who need it quickly. Design your forms easily with no programming experience required • Our Intelligent Forms Creation software does the hard work for you, behind the scenes. With features like drag-and-drop data fields and PDF import capabilities at your disposal, designing a new eForm is intuitive and easy to learn. Replace redundant, error-prone data entry processes with automated workflows while eliminating costs of purchasing and storing pre-printed forms • We replace legacy paper forms with digital forms to drive efficiency. Information from your pre-existing hard copy forms can be used to create eForm templates—with the exact same formatting. Auto-populate sections to help reduce the learning curve, so your people and your customers can embrace a digital workflow quickly and with minimal disruption to what they already know. Copyright © 2020 Ricoh Canada , Inc. All rights reserved.

7. 6 Web Content Management Services Ricoh’s Web Content Management services enable organizations to more rapidly and effectively implement profit-oriented digital marketing through their customer-facing web presence. By increasing marketing automation through Sitecore analytics, organizations taking advantage of the service are able to create a more personalized experience for site visitors which lead to better information and overall results. Support Maintenance Upgrades User Experience Design Improved retention Less customer attrition Designed to maximize Sitecore Improved powerful offering Secure and protected data Ricoh’s Web Content Management services enable users to place commonly used forms into an easy to fill out web form or electronic format for easy ingesting of data into various lines of business, ECM or databases. Sitecore Specialized Hosting Digital Marketing Strategy Flexible to manage exponential growth Secure and protected data Increased conversion rates Improved interoperability Core CMS Implementation Improved Information Architecture customer- unique experience Improved ability to cross-sell Easy to update for marketing departments Surprise and delight customers Adaptable to increase profitability Copyright © 2020 Ricoh Canada , Inc. All rights reserved.

8. 7 Web Content Management Services Benefits Build better customer relationships with personalized experiences • With the right platform and the right implementation, you can automate digital web marketing to build personalized relationships, sell more and better serve your customers. Shorten your time to market for content • With Ricoh as your partner, marketing teams can enjoy shorter content updating cycles and easily create campaigns and test messaging—without having to depend on IT or an engineer to get things done. Analyze, test, refine and improve your ROI • If you already have a Sitecore-powered website that is underserved by your current vendor, Ricoh expertise can help you unlock its potential—giving you a solid foundation to tap into modern marketing. Handle your projects from the ground up • Ricoh’s Web Content Services provide an end-to-end solution—from strategy & consulting to design, development, hosting and ongoing services such as training and support. Take over support of existing sites • Our Web Content Services team has experience integrating Sitecore with a variety of applications—such as Salesforce®, Cumulus®, Microsoft® CRM, Digital River®, Google Search Appliance® and more. Copyright © 2020 Ricoh Canada , Inc. All rights reserved.

9. About Ricoh Ricoh is empowering digital workplaces using innovative technologies and services enabling individuals to work smarter. We help businesses of any shape and size connect their workforce by enabling teams to work remotely and keep business running as normal, even at times of disruption. Ricoh’s end-to-end remote working solutions can be deployed quickly, securely and at a scale to meet your business needs. With 80 years’ experience developing the technology that shapes how people work, Ricoh is the ideal partner to support your business with remote working solutions. Headquartered in Tokyo, Ricoh Group operates in approximately 200 countries and regions. In the financial year ended March 2019, Ricoh Group had worldwide sales of 2,013 billion yen (approx. 18.1 billion USD). Enterprise Content Management & Workflow Services Focused on everything we do to help customers manage, process, store, and optimize documents and other forms of content. Advanced Document Capture Enterprise Content Management Forms Management Web Content Management For more information, contact your Ricoh Sales Representative. #MoreThanPrint Copyright © 2020 Ricoh Canada, Inc. All rights reserved.