Overcoming Language Barriers The Role of Bilingual Agents in Medical Call Centers
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This article explores the critical role of bilingual medical call center agents in overcoming language barriers within healthcare settings. It highlights how these agents bridge communication gaps, enhancing patient safety, trust, and overall healthcare accessibility. By facilitating accurate information exchange, bilingual agents help reduce misdiagnoses, improve patient engagement, and support operational efficiency. The article also outlines best practices for leveraging bilingual agents, including language training, patient-centered communication, and collaboration with healthcare provider
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Overcoming Language Barriers The Role of Bilingual Agents in Medical Call Centers
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