ISO-IEC-19770-1-2017 Documentation and Awareness Training Kit

2. ISO/IEC 19770-1:2017 Documentation and Awareness Training Kit

3. Content of ISO/IEC 19770 Documents • Manual • Procedures • Exhibits • Formats and Templates • Standard Operating Procedures • Audit Checklist

4. Description of ISO/IEC 19770-1 Documentation Kit? The ISO/IEC 19770-1:2017 specifies requirements for an IT asset management system (ITAM), which addresses both the processes and technology for managing software assets and related IT assets. It belongs to the IT and Software industries of any size of the organization and can be integrated with other management systems.

5. IT Asset Manual It is a sample copy of the IT asset management system manual having clause-wise details of how the ISO/IEC 19770-1:2017 system is implemented. The IT asset management system manual is tier-1 of ISO/IEC 19770-1:2017 documents and covers a list of procedures as well as an overview of the organization. • Some of the Manuals are listed below. • 4.0 Context of the organization • 5.0 Leadership • 6.0 Planning • And More...

6. Procedures Sample copies of mandatory procedures as per ISO/IEC 19770-1:2017 are provided, which cover all the details like purpose, scope, responsibility, how the procedure is followed as well as the list of exhibits, reference documents and formats. • List of Procedures • Procedure for Risk Management • Procedure for Control of Documented Information • Procedure for Management of Fixed IT Assets • Procedure for Management of Change • Procedure for Legal Requirements • Procedure for Supplier Management • Procedure for Internal IT Asset Audit

7. Policies Sample copies of policies as per ISO/IEC 19770-1:2017 are provided. The list of sample policies provided in the kit is given below. • List of Policies • IT Asset Management Policy • Backup and Restoration Policy • Business Continuity Management Policy • Change Management Policy • Communication and Operations Management Policy • Compliance Policy • Incident Management Policy • IT Asset Risk Management Policy • Network Security Policy • Patch Management Policy • Remote Access Policy • Electronic Devices Policy • Laptop Policy • Mobile Computing policy • Asset Authorization & Control policy • Working in Secured Areas policy

8. Standard Operating Procedures & Plan Sample copies of standard operating procedures and Strategic IT Asset Management Plan as per ISO/IEC 19770-1:2017 are provided. The list of standard operating procedures and plans provided in the kit is given below. • List of Standard Operating Procedures and Plan • Standard operating procedure for Server Hardening • Standard operating procedure for the Management of Removable Media • Standard operating procedure for Business Continuity • Standard operating procedure for IT Asset Management • Strategic IT Asset Management Plan

9. Exhibits Sample copies of exhibits as per ISO/IEC 19770-1:2017 are provided. The list of sample exhibits provided in the kit is given below. • List of Exhibits • Stakeholders’ Needs & Expectations • Codification System • Documented Scope of Work • Skill Requirements • Multi Skill Requirements

10. Blank Sample Formats This directory includes a sample copy of blank forms that are required to maintain records as well as establish control and create a system in the organization. The samples are given to the users as a guide to follow. The organization is free to change the same to suit its own requirements. The blank formats can be used as templates. • List of Blank Formats • IT Asset Objectives Monitoring Sheet • Audit Plan / Schedule • Continual IT Asset Management Plan • Corrective Action Report • Management Review Meeting • IT Continuity Test Plan • IT Continuity Test Report • Induction Training Report • Job Description & Specification • Employee access register template • IT Asset Movement Register • Outsourced Service Details • IT Asset Inventory Register • Hardware Inventory List • IT Asset Register Template • Network Equipment Register

11. Process Approach Sample copies of the process approach as per ISO/IEC 19770-1:2017 are provided. The list of sample process approach provided in the kit is given below. • List of Process Approach • Process approach for ITAMS Coordinator Processes • Process approach for Engineering • Process approach for Outsourcing Activity • Process approach for Training Activity

12. Advantages of Documentation Kit • Customizable Templates • Fully Compliant with Standards • More Cost & Time Efficient • Developed by Experts • Quick BUY Options

13. How Useful is This Documentation? • The users can easily modify the ITAM document templates and complete the ISO 19770 documentation for their organization within three days. • Ready-to-use ISO 19770 Documents help the IT organizations to ensure that the micro-level system is established well as per the latest requirements. • A complete Demo of total ISO 19770 documents, with a quick buy option, helps the user to understand the list of all documents before purchase. • The kit takes care of all the sections and sub-sections of ISO/IEC 19770-1:2017 standard and gives better confidence as well as improves the IT Asset management system.

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