Tibco CC2 Application Support

1. 24X7 TIBCO CC2 APPLICATION SUPPORT Case Study CHALLENGES Our Client Integration of Enterprise Applications Customer is the chain of retail stores Large customer with live data flowing continuously engaged in the sales of wide No impact on existing business assortment of domestic merchandise. Lack of visibility over legacy applications Huge number of vendors & stores Point to point integration between specific applications of acquired retailers Engagement Scope Constant changes in TIBCO implementation due to changes at target systems 24*7 Application Support Understanding architectural changes along with go-live and Automated alert mechanism to support the system ensure proactive risk Understanding third party applications as a part of integration identification and mitigation support Provide time status updates by acknowledging the issue, SOLUTIONS & BENEFITS analyze and provide ETA, notify all the stakeholders on the the Uses TIBCO BW to receive data and transform it into the resolution format acceptable by the end systems like DB file etc Gain insights from production Uses TIBCO EMS for seamless integration of diverse issues and provide root cause applications with greater reliability and higher scalability. analysis and resolutions TIBCO implementation has benefittef by integrating sales Operational reporting of all the channels, financial systems, e-commerce and ERP systems to issues encountered drive revenue and provide better customer experience (daily/weekly/monthly) Feature rich web services created for accepting items, order Performance reporting of the related information from various vendors and stores. quality of resolution, suggesting Automated inventory synchronization between order fixes management and fulfilment system Supporting go-lives, identify new Proactive monitoring of applications using alerts to ensure issues and provide solutions corrective steps are taken within the SLAs Analysis and resolution of tickets raised by various business teams