Philip Anandraj - 6 Ways on How to Improve your Hotel Operations

1. PHILIP ANANDRAJ - 6 WAYS ON HOW TO IMPROVE YOUR HOTEL OPERATIONS • Improve our journey • Source

2. Philip Anandaraj hotelier has been pivotal in making the right decisions for running hotel management firms across cities and countries over a wide range of hotels, boutiques, so on and so forth. Making the right judgments, streamlining work processes, offering higher-quality service, and aligning departments and objectives are all areas where there is always the potential for growth. • If you’re reading this, you’re probably looking for ways to improve the operational performance of your hotel, but you’re not sure what steps to take or which duties to prioritize. And it’s understandable, given that building a great hotel business isn’t a simple – cookie-cutter procedure, and success doesn’t happen immediately… To achieve exceptional outcomes for a hotel, proper preparation, prioritizing, and perseverance are required. • Source

3. Various ways to improve your hotel operations are as follows- • 1. Making the Best Choices • 2. Get to know your visitors and personalize their experience • 3. Don’t Wait Until Your Guests Arrive at Start Preparing! • 4. Let your employees have some agency • 5. Instill a sense of ownership in your employees • 6. Communicate with one another and cross-communicate • Source

4. 1. Making the Best Choices • Anyone who works in the knows how simple it is to become overwhelmed by the plethora of responsibilities and opportunities that are constantly available. Well, that is exactly why you should be clear with your set of priorities. You run the danger of overlooking more critical obligations that might directly affect the service quality of your hospitality operations if you don’t set the correct priorities. • Source

5. 2. Get to know your visitors and personalize their experience • “Do you know what your guests want?” is something that should be asked time and again, as it does matter a lot. If not, it’s time to learn a little more about them! Begin to realize the rewards of a well-maintained customer database. • Source

6. 3. Don’t Wait Until Your Guests Arrive at Start Preparing! • In many cases, waiting for possibilities until the guest arrives will hurt your business. Instead, take a proactive approach and begin boosting client experience and revenue from the beginning. Read through the following advantages and know the difference for yourself as these will only help you to increase your interaction time with your potential visitors- • Make your service readily available to your customers, and make this a priority indeed. • This means additional income potential; • There’s a better likelihood the guest will get the most out of their stay if you provide them with more ideas for things to do throughout their stay. • Source

7. 4. Let your employees have some agency • Empower and train your employees in the most productive ways of all. If you actually train them well, then they will be able to face all and any situations that otherwise seem impeccable. Guests and employees will both benefit from the confidence that is established during this process, as they will feel more at ease and prepared for any situation that may arise. Learning from many perspectives inside the hotel will make this process much easier, so make cross-training and knowledge sharing an important part of the road to empowerment. • Source

8. 5. Instill a sense of ownership in your employees • Lack of ownership is a problem we see all too often. Nothing is more irritating than making a guest feel as if their problem is being passed down the line. It’s probably best if you just state you’re not interested in dealing with the problem in the first place… This relates to our earlier argument about empowering employees to handle any circumstance on their own. • Source

9. 6. Communicate with one another and cross-communicate • One thing we’ll never stop speaking about is improving departmental communication and breaking down existing silos. And it’s not without reason. The only way to get over persistent operational obstacles is to communicate with each other. • When it comes to solving complex problems and improving overall performance, it’s necessary to take a step back from working with blinders. You’d be shocked at how many team members continue to work in completely opposite directions! Instead, start aligning goals and improving inter-departmental collaboration. Hotels may avoid avoidable losses of efficiency and optimize opportunities by considering multiple views and ensuring that critical information can be shared openly. • Source

10. Are you ready to take up your hotel’s operations and improve your results? Hopefully, this post has helped you focus on the proper goals for getting your hotel back on track. Moreover, you can always look up to Philip Anandaraj hotelier for inspiration regarding the same. • www.philipanandaraj.com • Source