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Questions Are the Answer: Getting patients involved in their healthcare. Doug Seubert Quality Improvement and Care Management Marshfield Clinic September 9, 2008. Marshfield Clinic. Over 40 centers throughout northern, central and western Wisconsin
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Quality Improvement and Care Management
September 9, 2008
The Agency for Healthcare Research and Quality web site offers resources for consumers and patients.
“The single most important way you can stay
healthy is to be an active member of your own
health care team. One way to get high-
quality health care is to find and use
information and take an active role in all of the
decisions made about your care.”
AHRQ Web site
Increases patient involvement
Improves patient-provider communication
Demonstrates patient-centered care
Builds trust in relationship
Consequences of NOT Asking Questions
Increases risk for errors
Limits information and patient involvement
Increases opportunities for miscommunication
Increases confusion and intimidation
Heightens unmet needsWhy encourage patients to ask questions?
When medical mistakes occur, it most often results from miscommunication between the physician and patient, according to a nationwide survey of 1,600 physicians. That suggests that, despite the availability of sophisticated, promising medical treatments, basic human interaction is a linchpin in the delivery of effective healthcare. (Published in Health Leaders Media Magazine, August 2008)
HealthLeaders Media Magazine
Build Your Question List
Poster and brochure
The Questions Are the Answer Web site offers great information.
You can watch or download a video of the public service announcement. (click “PSA” to view video)
There is an interactive tool called Build Your Question List, an extensive list of important questions to ask divided into categories to help patients pick the ones they want to ask. The list of questions can be printed with the page pre-formatted with space to write in the answers. (click “Build Your Question List” to view the question builder tool)
The AHRQ Web site also provides printable versions of Questions Are the Answer as posters and brochures. (Click “posters and brochures” to see an example)Questions Are the Answer
Copyright Considerations and Linking to AHRQ Site: Referrals
NEVER obtain health
information from the
Below Basic 80%
National Assessment of
Adult Literacy (2003)
In a recent survey of Family Health Center members, 60% reported that they never use the Internet, and another 9% said they rarely use it. The way to reach patients who would most benefit from health literacy initiatives, then, is not through the Internet. The information and tools are out there, but health care providers/organizations need to find ways to make this information accessible to those who do not use the Internet.
N=1668, FHC Member Survey (2008)The Digital Divide
curriculum for adult
learners, and senior
Family Health Center
Mid-State Technical College
Community organizations and social services
Where to find health care in the community
Talking to your doctor
Questions are the answerA Community Effort