Computer-based Training. Slides Prepared by Corey Smith. Overview. What is Computer-based Training? Will Computer-based Training work for me? How does it work? Advantages and Disadvantages Cornhill Insurance Summary. What Is Computer-based Training (CBT). Courseware
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Computer-based Training Slides Prepared by Corey Smith
Overview • What is Computer-based Training? • Will Computer-based Training work for me? • How does it work? • Advantages and Disadvantages • Cornhill Insurance • Summary
What Is Computer-based Training (CBT) • Courseware • Specific computer software used for instructional purposes • CMI vs. CAI
Generic Vs. Authored • Generic CBT • Pre-produced software focused on specific topics • Authored CBT • Blank notebook
Will CBT Work for Me? • Running out of space to store training manuals? • Spending too much on distance learning? • Training staff running low? • Is quality of training slacking? • High employee turnover?
What Do I Need? • What do my employees need to know? • What do they need to be able to do? • What existing knowledge do they know prior to training?
How Does It Work? • Simulations • Interactivity • Testing • Bookmarks • Database • Customization
How Does It Work? • Simulations • Customer-employee situations • Military simulations • Nuclear meltdowns
How Does It Work? • Interactivity • Performance-based not knowledge- based • “Driving a car” • End of section quizzes • Straight Shooter* * Rothfeder, Jeffery
How Does It Work? • Testing • Pretests evaluate existing knowledge • Training focuses on subsequent deficiencies • Self-test questions throughout program • Post-tests
How Does It Work? • Bookmarks • Work automatically saved • Stop and start at will • Return to exact position for a refresher
How Does It Work? • Database • Course management • Training/retraining dates • Progress checked • Standard progress and result reports • OSHA
How Does It Work? • Customization • Generic programs can be tailored • Video, graphics, etc., can be added at will
Advantages • Availability • Pace conformance • Reduce training costs • Consistence
Advantages • Language flexibility • Cut classroom/storage space • Fewer staff off floor at once • Documentation
Disadvantages • High initial cost • Computer availability • Impersonal learning environment
Cornhill Insurance* • Background • 160 IT professionals = variation of technologies and systems • Continuous updating • Personal and technical skills required • Current system too costly • Pace conformance is necessity * Insurance Systems Bulletin
Cornhill Insurance* • Implementation • CBT Systems agreement entitles Cornhill to 200 courses • Course units increase 300% (CBT and Classroom) • Training budget remains same • Courses accessed directly from personal computers * Insurance Systems Bulletin
Cornhill Insurance* • Implementation • Audit report production • Cost-effective and flexible • Simple updating * Insurance Systems Bulletin
Exercise • Divide into groups • List company training problems • Compare to brainstorming questions • How are problems solved by CBT?
Summary • Cost effectiveness and flexibility outweigh disadvantages • CBT is the wave of the future • Web-based training
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