Implementation of Computer-Based Training

1. Implementation of Computer-Based Training Getting Started

2. Implementing CBT • Getting Started • Form a CBT committee. • Placement of workstations. • Motivating employees to use CBT. • Scheduling employees to use CBT. • Determining which reports are crucial. • Customization of courses - when? • Other miscellaneous items.

3. Form A CBT Committee • Determine who should be on the committee. • Recommend: Management Information, H.R., Health & Safety at a minimum. • Meet frequently to research CBT and implementation strategies.

4. Where To Put Workstations? • Learning Center • Should plan on one workstation per 120 employees. • Area should be quiet, minimal distractions (should not be a break room, supervisor’s office, conference room, etc.). • Should be centrally and conveniently located. • Satellite PCs can supplement Learning Center PCs for areas where employees can’t leave the area for very long (i.e. customer service). • Have PCs on ergonomic furniture to set good example. • A phone is a must in the room to contact someone immediately if they encounter problems or have any questions.

5. How Do You Determine Training Suites? • Distribute questionnaire to every manager. The example below shows the assignment of the types of courses to each employee.

6. How Do You Determine Training Suites? • Assign training depending on how the questionnaire was answered. • For example, the following types of employees generally need these courses: • Office employees only: Fire safety, Office Safety. • Employees using hazardous chemicals that are not in an R&D Laboratory: Hazard Communication, Personal Protective Equipment, Fire Safety, Industrial Ergonomics. • Employees working in an R&D Laboratory (California Only): Lab Safety, Personal Protective Equipment, Fire Safety, Industrial Ergonomics. • Plant Engineering or Maintenance Employees: Asbestos Awareness, Hazard Communication, Personal Protective Equipment, Bloodborne Pathogens, Lockout/Tagout, Forklift Safety, Hearing Protection, Back Safety, Fire Safety, Industrial Ergonomics. • Janitorial: Bloodborne Pathogens, Fire Safety, Industrial Ergonomics, Back Safety.

7. Motivating Employees to Use CBT • Place requirement of taking CBT in safety program. • Set up and enforce disciplinary policy. • Send out reminder notices to complete CBT (1/qtr.) • Run a CBT completion report monthly for each department and post for all to view (i.e., Lotus Notes database). • Summarize completion rates by department and send to department manager.

8. Scheduling Employees to Use CBT • Lotus Notes scheduling database is one way.

9. Scheduling Employees to Use CBT

10. Scheduling Employees to Use CBT

11. What Reports Are Crucial? • If you have training suites assigned to each employee, then a User Planned vs. Completed Report is crucial. • This report shows the assigned classes vs. the date those classes have been completed.

12. What Reports Are Crucial? • If employees are not assigned specific training suites, then a User Certified Report is sufficient. • This report simply shows the completed courses for an employee.

13. When to Customize? • Coastal’s Hazard Communication course was the only course that HAD to be customized before implementation. This was due to the level of difficulty and course content not required by HazCom std. • Other courses were customized after implementation with company policies/procedures. • Be sure to document customization so that customization can be easily duplicated after reinstallations.

14. Other Miscellaneous Items • Sanitary considerations of headsets. • Unauthorized use of Internet on CBT workstations. • Employees who are computer illiterate. • Initial roll-out of CBT. • Selling to Department Managers. • Orientation sessions for non-office employees. • Responding to software/hardware problems.