Consumerism in Healthcare-- The Next “Best” Thing?. Jon R. Comola Marcia L. Comstock, MD MPH Wye River Group on Healthcare June 7, 2005. What are you going to hear?. WRGH Who are we? Do we know anything useful? CDHC How /why did we get here? Should we be here?
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Jon R. Comola
Marcia L. Comstock, MD MPH
Wye River Group on Healthcare
June 7, 2005
…but we are not here to impose them. Rather, we try to reflect the diverse perspectives of stakeholders we work with……….
Do we know anything useful?
A natural evolution… ‘Back to the future’
We have no vision!
It’s simple!!!….we’ve tried everything else….and culturally we react negatively to any entity that tries to substitute its priorities for those of individuals!
The pluralistic nature of our country and increasing diversity in health-related attitudes and preferences, which vary across communities and even over the lifespan, is another strong argument for choice………..
Consumerism is a powerful force that has transformed industries like telecommunications, financial services, travel and entertainment in ways that could hardly have been predicted a decade ago
(more on that later……..)
Ron Bachman, PWC
We have a science-based model created to support the healthcare industry. We need a humanistic-scientific model that is designed to support consumers
As THE social agents for the increase in health care expenditures…..providers historically added capacity, technology and services in pursuit of dual objectives: better outcomes and
(Sort of “Who wants to be a Millionaire”)
The Good, the Bad, and the (potentially) Ugly Sides of CDHC
(sort of “Dog Eat Dog!!!”)
In general, much less sanguine than physicians about the potential of CDHC ….. specifically HSAs and HDHI
Hospitals are in the unenviable position of having to sort out what they will be in the future. Few experts see them at the center of the universe for care in the 21st century…………
Accusations of gauging self-pay patients
Patient safety concerns
End of specialty moratorium
Thin margins/future capital needs
Need for top-line growth
Competition from off-shore facilities
Greg ScandlenIf you are a hospital, the future has its challenges!!
Theme: “Hard working consumers are being overcharged by dangerous and poorly run facilities that have conspired to retain a monopoly position in the health care system.”
…..patients demanding price transparency, quality information, and customer convenience, too!!
(the nerve of them !!!!!)