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Our Company Culture • Passionate & • Innovative • Integrity & Social Responsibility
Module Overview • In this course we will learn about • What culture is and its importance to the business • Simbisa values and what the business stands for • Understanding our vision, mission and belief • How to create value for our people, customers and shareholders
Defining Culture • Let’s talk about it… • Everyone, every place, every business has a unique culture that defines who they are • Which organisations have you worked for? • What made them unique? • What are some of the special things you do, where you come from
What Is Culture? • “ The way we do things HERE ”
Our Vision • A vision is always futuristic, and can be defined as long term goals of an organisation. • At Simbisa our vision is; To CREATE VALUE for our CUSTOMERS, our PEOPLE and our SHAREHOLDERS through our BRANDS.
Our Vision • We create value for our customers by offering them quality products and quality services. • We create value for our people by giving them employment and also creating a work environment that encourages growth and success. • We create value for our shareholders through beating our budgets and making profits.
Always deliver the Best in Class restaurant experience. Our Mission Simbisa Brands mission is To EMPOWER our PEOPLE to ALWAYSDELIVERBESTINCLASS restaurant EXPERIENCES to our VALUEDCUSTOMERS. Simbisa aims to empower all its associates through various means such as training new or old skills, education, provision of all necessary materials to use. All this is done so as to enable associates to always give their best performance at work. • Empower our People.
Performance • Quality • & • Service • Growth • People • Our Beliefs • Community
Our People • We connect with and employ people who embody the values of the company; integrity and accountability. People who can be relied upon, people with the resilience to face a highly competitive market and who are passionate about Simbisa Brands Vision. • The best talent is rewarded with advancement opportunities. • Integrity is the cornerstone for all we do, be honest, we treat everyone right “do unto others as you want them to do to you”. • Create a fun working environment • Love what you do and it will love you right back!
Performance • Our attention to detail and knowledge of figures is what makes us unique. • We believe understanding the financial aspects of the business will lead to great profitability. • Our people work towards a common goal of ensuring returns on investment. To sustain a profitable business model performance is the key area of focus. We believe in an uncomplicatedapproach with emphasis on getting the basics right first. To push beyond comfort zones by investing whole-heartedly in the business.
Growth • We Continue our organic growth by constantly developing on our approach and learning as we expand. • Learning is a way of life at Simbisa Brands. Our associates are continually trained, better associates are those that are willing to learn and grow • Our Continuous learning environment increases job satisfaction levels, as associates feel empowered.Customer satisfaction, increases as associates understand our company culture and values.
Quality and Service • The level of service we provide to both customers and stakeholders alike is of utmost importance to us. We believe in staying at the cutting edge of industry standard through consistent innovation. • Every single customer will be greeted with a smile within 15 seconds of entering our store and they should walk out ‘Wowed” by our service.
Excellence Excellent Service and quality products is what we are known for. Excellence is our hallmark. We are here to offer exceptional service, period!
Community • Simbisa Brands is duty-bound to establishing a socially responsible approach that is environmentally conscious and committed to making a positive impact on the community. • We believe in keeping the environment we are in clean and safe for everyone. • We pride ourselves in creating employment in every location we operate from, and adding value to the communities we are in.
Let’s Remember • Culture is our way of life. Let’s embrace our company’s vision so that we can live our culture. • Integrity is at the cornerstone of all we do, let’s be honest and loyal associates. • Everyone has their own battles they are dealing with, do unto others as you would want them to do unto you. • After all has been said and done, create a fun working environment, love what you do and it will love you back.
