Nortel SMB Solutions Update BCM450 & SCS500. Nortel Confidential. Introduction. Today’s SMB Realities. Mobility 2/3 of SMB workers travel for business 30% say that mobile policies are a priority Dispersed Workplace 27% of SMBs have multiple locations 35% of SMBs have telecommuters
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Today’s SMB Realities
Source: IDC, Yankee Group
SMBs are looking for flexible and efficient communications solutions from trusted providers that enable employee productivity and save them money.
SMB Solution Criteria
SMBs have similar business challenges and requirements as large enterprises, but have fewer IT resources.
Source: Four Important Questions for Technology Providers to Answer for SMB Market Credibility, Gartner, Nov 2006
Innovative, easy to use, and affordable IP communications designed with the unique challenges of SMBs in mind.
IP Phone 1230
IP Phone 1230
VoIP/DataBCM is the Total SMB Branch Office Solution“Independent or Centralized”
Networked Site 1
Networked Site 2
BCM50e with BES50
BCM50e Branch with
Nortel BES50-24T POE Switch
Business Element Manager
BCM450 Main Site
Nortel Ethernet POE Switch
Remote User Uses Nortel VPN Client
What is the BCM450?
New product to drive Norstar migration and new business.
Note: BCM450 is not directly targeted at the BCM installed base; this will be addressed in a follow-on release.
Up to 300 total users: max 300 Digital / 300 IP / 48 Analog with Capacity Expansion Card (CEC)
Up to 120 Ad-Hoc or Meet-Me Conference Ports (keycode required), 8 Fax ports, with CEC (expansion card)
Base BCM450 model supports up to 100 Stations, 60 Conference Ports or Meet-Me Conference Ports (keycode required), 4 Fax ports
BEM – Automated Renumbering, Set Templates
Other – System Reset, Troubleshooting guide, Reboot optimization, Documentation suite
Base Function Tray (BFT), Chassis Interface Board (CIB), Capacity Expansion Card (CEC)
Feature Parity with BCM50 R3, including:
Conferencing – Meet-Me Conferencing: flexible, easy to use, secure, scalable
IP – 1200 Series IP Phone, 1110 IP Phone, 1100 Key Expansion Module (KEM)
SIP – Native SIP Trunking enhancements for interworking with other systems
Contact Center – New APIs, features, reporting engine, installation utility
BCM450 Value Proposition
* Without/With Expansion Cabinet . ** Last T1/E1 not fully loaded since maximum trunk channels is 130.
Above specifications include Expansion Cabinet where needed and no FEM connected. Total stations/trunks of any type not to exceed 300/130.
Business Element Manager (BEM)
System set up time up to 25% faster than BCM400 R4.
Renumber range of existing DNs:
Existing DN range: 221-232
Required DN range: 521-532
Significant time savings due to bulk provisioning of incremental parameters.
Simplified phones provisioning using templates.
System Reset, Troubleshooting and Reboot
1. Command Line Interface
MTBI compliance ultimately yields time savings
and greater accuracy in executing procedures.
1. Modular Task-Based Information
Ported from BCM50 R3 (cont.)
Any user on the system has the ability silently record a call that he/she is on. While on the call he/she can simply enter a Feature code (or press a programmed key) and enable a Silent Record a Call session. The call is then recorded with no audible notification that it is being recorded.
NOTE: If you use Record A Call, selecting Announced or Silent, you have the option of storing the recorded call in your personal mailbox, the skillset mailbox, another (specific) mailbox in the system, and/or a network (SFTP) location as a .wav file. The destination of the recorded call is chosen on the Add Agent page. When a system administrator defines an SFTP destination folder as a storage location on the network, these storage locations must be on an SCP server.
Record A Call cannot be used on Conference calls (Ad-Hoc or MMC).
This feature is class of service enabled, therefore, it can be assigned to the appropriate users as required. Users may listen or forward messages on their set, but in order to archive the message or save as a .wav files for attaching to an e-mail message, Unified Messaging must be used.
Intelligent Contact Center Agent and Supervisor can also silent record a call. The recorded call is left in the agents/supervisors mailbox or skillset mailbox.
The feature doesnot provide the ability for a Supervisor to trigger “silent” call recording while listening in on an agent’s call.
Meet-Me Conferencing (MMC)
Integrated conferencing for effective business meetings.
1. Using the Capacity Expansion Card (CEC).
Intelligent Contact Center (ICC)
Integrated Contact Center with big business capabilities.
1. Application Protocol Interfaces
Unified Messaging (UM)
Integrated messaging capability that enables users to
better manage their communications environment.
Other Integrated Applications
Superior breadth, feature integration and
Integrated, easy to use, and affordable
workplace mobility solution.
SIP compliance expands the BCM development community and allows greater interoperability.
1. Session Initiation Protocol
BCM “Value Add” Content Stream
Continued investment in high value capabilities on BCM.
1) Secure Real-time Transport Protocol using Pre-Shared Keys. For more information please see bulletin SM-2008-0066-Global on PIC.
BCM450 Platform Simplification
Capacity Expansion Card
Install in CEC SLOT 3
Base Function Tray
TDM Example Configurations:
3 - PRI with 224 Digital Sets
4 - PRI with 192 Digital Sets
Note: Add Additional IP sets up to 300 set max.
Total Trunks/Stations of any type not to exceed 130/300.
SCS500 is Nortel’s Unified Communications solution for SMBs, designed with flexibility and simplicity to improve productivity and save money.
LG 6800 SERIES
IP PHONE 1535
Nortel SCS500 Server
BES50 Ethernet Switch
Desktop / Laptop
BSR222 VPN Router
Session Border Controller
*Available 2H 2008
Optiplex 755 (available pre-loaded through Nortel)
IBM- SCS500 is one of many apps
Existing System i
Power Systems family
JUST BEING ANNOUNCED—HP- SCS500 is singular app
DL360SCS500 Hardware Options
SCS500 is a software centric UC solution offered on multiple hardware servers
Nortel Session Border Controllers (SBCs)
Telephone configuration is done through either the Telset (6812 / 6830 only) or through the Web Administration Manager
NOT SUPPORTED ON MAC AT THIS TIME AS PREVIOUSLY NOTED—STAY TUNED
Users can point and click to establish calls within Outlook.
What is SCS500?Solution Components: IBM Lotus Notes / Sametime Plug-in
BCM450, SCS500 and CS1000
Different products aimed at different market segments with different customer needs.
1) CS1000E for New customers, CS1000M for Meridian customers; 2) Advanced Collaboration includes: Video Conferencing, Find Me / Follow Me, Embedded IM, Presence.
Awards and Recognition
For more information please visit www.nortel.com/awards