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Bulk voice broadcast software

Over the years, bulk voice broadcast software has become the most popular among service delivery companies.

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Bulk voice broadcast software

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  1. 5 broadcast software must-have features in bulk voice Bulk voice broadcast software over the years has become the most popular amongst the many service delivery firms. In a relatively short frame of time, bulk voice broadcast software can be used to reach a message to a huge customer base with a high success rate. The speed of service delivery has a huge impact at call centers and it can make or break a business especially if it's service-oriented. Before the advent of bulk voice broadcast software, businesses had to deliver messages to each customer manually. Taking into consideration the heavy customer database or huge CRM, delivering personalized messages is a logistical challenge and would take ample time, effort, and money. The situation is no different with the use of auto-dialers. However, with the launch of bulk call services, businesses no longer had much dependence and can now send bulk voice broadcasts to a huge customer base in a few seconds. Bulk voice broadcast software can easily manage as well as maintain the record of messages sent to a wide customer base in its database. It is an intelligent bulk voice call service that can send uniform, clear, and personalized messages to various potential leads and existing customers without much effort, time, and money. This article will reveal to you the many essential features to look for in bulk voice broadcast software. What are the must-have features in bulk voice broadcast software? Bulk voice broadcast messages could be a reminder, sales pitch, an update about the renewal of a subscription, or could be just cold calling the potential leads. It could also be an employee survey, market survey, opinion poll, or any other issuance of a service. Nurturing of leads can also be possible with the use of bulk voice broadcast software and this can be done in two different ways. One way is sending pre-recorded bulk voice broadcast messages to the caller’s phone numbers who can interact or respond to the messages through an IVR system and later be connected to a live agent if interested. The other way is to send bulk voice broadcast messages to answering machines with a call-back request.

  2. So before you select bulk voice broadcast software from the many available bulk voice call service providers, it is important to look for a few essential features that have been described below. Below are some must-have features in every bulk voice broadcast software. Text-To-Speech To start your bulk voice broadcast campaign, an audio message is needed with a professional voice. Hiring voice-over artists are too costly, especially for small-sized businesses and startups. To solve this problem, bulk voice broadcast software provides a feature called text-to-speech. Text-to-speech is a must-have and an important feature in any bulk voice broadcast software that allows you to send prerecorded voice messages to the customer base from the test input given. Using this feature, you can send personalized messages (that include names and other relevant details of customers) to every recipient with a professional tone of voice. You can customize it further by selecting different voices according to your customer preferences. Office24by7 text-to-speech engine can read out the text you type over the phone or even have an answering machine just like a human. It has pre-recorded capabilities. You may also submit your audio file if you like. Call Reporting & Analytics

  3. To know if your bulk voice broadcast campaigns are bringing positive results or not, the bulk voice broadcast software must have a call reporting and analytics feature. The call reporting and analytics feature allow you to get real-time analytics such as the number of missed calls, the total number of answered calls, and other details. Better judgment and tracking of performance can be made using this feature that provides you with daily call statistics. Import contacts Import contacts are yet another must-have feature in bulk voice broadcast software. With Office24by7 bulk voice broadcast software, contacts can be easily imported by uploading a CSV file in a few seconds. Fields like name, phone, company and email can be added. Office24by7 bulk voice broadcast software has a smart system where all your contacts can be filtered to automatically remove invalid and duplicate phone numbers in your contact list. Automate and Reschedule Campaigns Automating and rescheduling campaigns is also a must-have feature in bulk voice broadcast software with which you can schedule your campaign on a specific date and time and the system will send your campaign automatically. You can also reschedule your bulk voice broadcast campaigns in situations where your contacts haven’t answered, were busy, etc. Run Multiple Campaigns The fifth most important feature that is a must-have in bulk voice broadcast software is the ability to run multiple campaigns and schedule these campaigns at various time slots. At a given time, your campaigns will get activated, and once completed, the reports can be taken. Conclusion Searching for perfect bulk voice broadcast software from the right bulk voice call service provider can be very challenging. To make it easier, the above five features are something you must look out for while purchasing bulk voice broadcast software. Office24by7 is the best bulk

  4. voice call service provider to make your campaigns a real success. If you are looking for getting a positive ROI call us at 91 7097171717 or email us at sales@office24by7.com today

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