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Beyond the Blackberry Where Wireless Goes from Here Brian DeMuy Director of Alliances and Mobile Solutions TELUS. Connections. Connection = Power. Today. How did we get here? Where are we now? So What?. 1983. 1987. 1996. First Commercial Cellular Networks.

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Beyond the Blackberry

Where Wireless Goes from Here

Brian DeMuy

Director of Alliances and Mobile Solutions

TELUS


Connections l.jpg
Connections

  • Connection = Power


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Today

  • How did we get here?

  • Where are we now?

  • So What?


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1983

1987

1996

  • First Commercial Cellular Networks

  • Motorola launches the DynaTac

  • Pop culture embraces cell phones

  • Wireless Data launched

  • RIM pagers launched

A Brief History

1979


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A Brief History

2000

2006


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Vehicle

EV-DO

Walk

Outside Campus

iDEN

Fixed

1XRTT

mobility

Walk

802.11g

802.11b

Within

Campus

Fixed/Desktop

1

5

10

mbps

0.1

data rate

Speeds and Feeds

Bluetooth


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Wireless LAN Networks

  • Managed WLAN offering

    • Real-time, Remote Monitoring

    • Active Security IDS / IPS

    • Lower costs for term lease

  • Applications

    • Mobile Healthcare

    • Inventory Management

    • Security surveillance

    • Guest Services

    • VoWIFI


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WiMAX

  • Private Spectrum

    • Rugged, Outdoor use

    • Permanent or temporary installations

  • Applications

    • Outdoor Campus Deployment

    • Airport, Oil & Gas, Mining, Field use

    • Municipal service delivery and enforcement

    • Emergency Service Management

    • Disaster Recovery Network



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Evolution of Adoption

Plaything

Gadgets and Toys

Substitution

(BB instead of hotel dial-up)

Enhancement

Improved accessibility to customers

Transformation

T1 to your hand

Transparency


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2nd Wave

EVDO

1st Wave

1XRTT

2000

14

28

9.6

56

144

384

Speed, kbps

Alerts/Signals/SMS

Still Image Transfers

VPN Access

Database Access

Document Transfer

Low Quality Video

High Quality Video

Business Value from: Speed + Mobility

Source: Lucent & Boston University


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Real Time

Organization

Business Value

of

Applications

CRM

E-commerce

PTX

SFA

SCM

ERP

Modeling

Internet

Simulation

E-mail

Research

Synchronization

Value of Business over Wireless



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Mortgage Inspectors

  • 4000 independent property appraisers

    • Paper forms and digital photos

    • Too many data entry errors

    • Too long to process appraisals

      Solution:

      Deployed custom forms to MS handheld:

    • Rules and validations

    • Photos

    • Appraisals Transmitted directly from the HH

Results:

  • Inspections reduced by 2 days

  • 90% reduction in follow-up visits

  • ~98% reduction in data error rates


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Healthcare

  • High costs of post-op wound care

  • Demand on facilities

    Solution:

    Pixalere Woundcare Solution:

    • Homecare workers can transmit photos in real time to physicians

    • Remote diagnosis

    • Treatment logged from source

Results:

  • Reduced drain on Emergency

  • Improved patient care


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Healthcare

  • Homecare workers

  • Potentially dangerous situations

    Solution:

    Guardian Mobile Montitoring:

    • Coded “Panic” button relays GPS co-ordinates

    • Security firm handles the call

    • Worker can be pinpointed

Results:

  • Increased Safety


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Healthcare

  • Homecare workers

  • Potentially dangerous situations

    Solution:

    Guardian Mobile Montitoring:

    • Coded “Panic” button relays GPS co-ordinates

    • Security firm handles the call

    • Worker can be pinpointed

Results:

  • Increased Safety


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Wireless Branch

Solution:

  • TD working with TELUS for secure wireless LAN:

  • Kiosks

  • HH devices for specialists to circle branch floor

  • Wireless security cameras

  • RFID asset tracking

Results:

  • Faster response times

  • Cross selling (interactive kiosks)

  • Security (RFID asset tracking and wireless cameras)


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Machine to Machine

  • Hidden world of wireless in business

    • ATMs

    • Pipeline monitoring

    • Vending machines

    • Parking meters

    • Security systems

MTU(s)

(Master Terminal Unit(s))

RTUs

Remote Terminal Units

Network

(wired, WiFi, Cell)

Network

(wired, WiFi, Cell)

Devices



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5 Keys to Wireless

1. Identify the problem to be solved

  • Better access to corporate systems?

  • Improved Customer Service?

An undefined problem has an infinite number of solutions.


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5 Keys to Wireless

2. Engage your users

  • 80% of failed deployments are a result of user adoption issues

  • What sells in the boardroom may not work in the field

  • Make it personal - could be their most used tool

  • Involve user reps in:

    • Device selection

    • Application design/configuration

  • Encourage their ownership of the solution


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    5 Keys to Wireless

    3. Start Small

    • Set measurable goals and MEASURE!

    • “seed” devices

    • Use pilots or trials

    • Keep payback periods short and attainable

    • Encourage experimentation

      • Applications are often discovered


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    5 Keys to Wireless

    4. Look for Proof

    • Go with proven vendors

    • Do not settle for “presentation ware” – see it working!

    • Get production references


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    5 Keys to Wireless

    5. Make a Move

    • Don’t worry about “futureproofing” – you can’t

    • Benefits will arrive before the technology changes


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    Questions

    brian.demuy@telus.com