Presented by:
Download
1 / 16

Presented by: Michael Bell Chris Jones Kyle Basler - PowerPoint PPT Presentation


  • 459 Views
  • Updated On :

Presented by: Michael Bell Chris Jones Kyle Basler Falls Robinson. About AutoZone.

Related searches for Presented by: Michael Bell Chris Jones Kyle Basler

loader
I am the owner, or an agent authorized to act on behalf of the owner, of the copyrighted work described.
capcha
Download Presentation

PowerPoint Slideshow about 'Presented by: Michael Bell Chris Jones Kyle Basler ' - Mia_John


An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript
Slide1 l.jpg

Presented by: Michael Bell

Chris Jones

Kyle Basler

Falls Robinson


About autozone l.jpg
About AutoZone

  • AutoZone is the No. 1 auto parts retailer in America. They sell auto and light truck parts, chemicals and accessories throughout the United States and Mexico. They also sell automotive, diagnostic, and repair software.


Presentation outline l.jpg
Presentation Outline

  • About the Company

  • Customer Profile

  • Advertising

  • Product List

  • Supply Chain Process

  • Customer Service


Where is autozone l.jpg
Where is AutoZone

  • Locations in 48 states

  • Totaling 3,400 stores

  • 63 AutoZones in Mexico


Customer profile l.jpg
Customer Profile

  • Anybody who is looking for minor repair and parts for their vehicles.

  • The “Do it Yourselfer” store

  • Our customer profile fits the 20 to 50 year old age group.


Advertising l.jpg
Advertising

  • Radio Ads

  • Television Ads

  • Daily Promotional Ads in Local Newspapers

  • Mailing

  • Billboards

  • Internet


Product list l.jpg
Product List

  • Oil

  • Windshield Wipers

  • Car Care Products

  • Batteries

  • Engine Maintenance and Accessory Parts

  • Car Interior Products


Basic supply chain process l.jpg
Basic Supply Chain Process

  • Headquarters in Memphis directs logistics transfer of products to each regional Hub store.

  • The Hub store is responsible for supplying local AutoZone inventories.

  • The customer is able to make purchases at any AutoZone because of this process.


Transportation l.jpg
Transportation

  • Supply Truck arrives once a week to refill inventory at local stores

  • Smaller transportation trucks run daily from store to store for small customer needs


In bound logistics l.jpg
In-bound Logistics

  • Once the inventory arrives at the store, AutoZone employees unload and monitor inventory


In house logistics l.jpg
In-House Logistics

  • Once crates are moved into the store employees arrange the products to be placed on shelves.


In house logistics cont l.jpg
In-House Logistics cont.

  • Employees use scan guns to match part numbers with their correct spot on each designated isle.


Customer service l.jpg
Customer Service

  • AutoZone’s Pledge

  • “AutoZoners always put customers first.We know our parts and products.Our stores look great.And we've got the best merchandise at the right price.”


Customer service cont l.jpg
Customer Service cont.

  • Employees are trained to install basic auto parts

  • Such As:

    Wiper Blades

    Batteries

    Fluids

    Headlights


Customer service cont15 l.jpg
Customer Service cont.

  • Free of charge, AutoZone provides customers with system check ups

  • Such As:

    Battery Testing

    Diagnostic Testing

    Alternator Testing


References l.jpg
References

  • “Get Into the Zone, AutoZone”

  • www.autozone.com

  • Ben Cannon – customer service rep