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Presented by: Michael Bell Chris Jones Kyle Basler - PowerPoint PPT Presentation

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Presented by: Michael Bell Chris Jones Kyle Basler Falls Robinson. About AutoZone.

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Presentation Transcript
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Presented by: Michael Bell

Chris Jones

Kyle Basler

Falls Robinson

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About AutoZone

  • AutoZone is the No. 1 auto parts retailer in America. They sell auto and light truck parts, chemicals and accessories throughout the United States and Mexico. They also sell automotive, diagnostic, and repair software.

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Presentation Outline

  • About the Company

  • Customer Profile

  • Advertising

  • Product List

  • Supply Chain Process

  • Customer Service

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Where is AutoZone

  • Locations in 48 states

  • Totaling 3,400 stores

  • 63 AutoZones in Mexico

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Customer Profile

  • Anybody who is looking for minor repair and parts for their vehicles.

  • The “Do it Yourselfer” store

  • Our customer profile fits the 20 to 50 year old age group.

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  • Radio Ads

  • Television Ads

  • Daily Promotional Ads in Local Newspapers

  • Mailing

  • Billboards

  • Internet

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Product List

  • Oil

  • Windshield Wipers

  • Car Care Products

  • Batteries

  • Engine Maintenance and Accessory Parts

  • Car Interior Products

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Basic Supply Chain Process

  • Headquarters in Memphis directs logistics transfer of products to each regional Hub store.

  • The Hub store is responsible for supplying local AutoZone inventories.

  • The customer is able to make purchases at any AutoZone because of this process.

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  • Supply Truck arrives once a week to refill inventory at local stores

  • Smaller transportation trucks run daily from store to store for small customer needs

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In-bound Logistics

  • Once the inventory arrives at the store, AutoZone employees unload and monitor inventory

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In-House Logistics

  • Once crates are moved into the store employees arrange the products to be placed on shelves.

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In-House Logistics cont.

  • Employees use scan guns to match part numbers with their correct spot on each designated isle.

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Customer Service

  • AutoZone’s Pledge

  • “AutoZoners always put customers first.We know our parts and products.Our stores look great.And we've got the best merchandise at the right price.”

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Customer Service cont.

  • Employees are trained to install basic auto parts

  • Such As:

    Wiper Blades




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Customer Service cont.

  • Free of charge, AutoZone provides customers with system check ups

  • Such As:

    Battery Testing

    Diagnostic Testing

    Alternator Testing

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  • “Get Into the Zone, AutoZone”


  • Ben Cannon – customer service rep