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learning services: administrative professionals program and general enrollment offerings

Administrative Professional Program. Purpose of program: Address two primary learning goals of AAs:University policies, procedures, systems, and job duties/responsibilities (achieving improved performance)Skills, interests, needs, and future roles (enhancing their personal and professional growth and satisfaction)Program Rollout:Cohort 1 will begin on March 19, with 20 participants.Cohort 2 will begin on June 4, with 20 participants.Graduation for both cohorts will be in March 2009.9456

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learning services: administrative professionals program and general enrollment offerings

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    1. Learning Services: Administrative Professionals Program and General Enrollment Offerings

    2. Purpose of program: Address two primary learning goals of AAs: University policies, procedures, systems, and job duties/responsibilities (achieving improved performance) Skills, interests, needs, and future roles (enhancing their personal and professional growth and satisfaction) Program Rollout: Cohort 1 will begin on March 19, with 20 participants. Cohort 2 will begin on June 4, with 20 participants. Graduation for both cohorts will be in March 2009.

    3. Program Components* Introduction to the Certificate & Interaction Skills for Success Increasing Personal Effectiveness (2 days) Crucial Conversations (2 days) Appreciating “Conversity” Managing Your Workload Project Management Help Me to Help You (Customer Service) Basics of Emory Accounting and Account Administration Better Business Writing (@ CLL) Presentation Skills Process Improvement Presentations and Graduation

    4. Based on Needs Analysis General Enrollment Classes Development Area Tracks Aspiring Leaders Coaching & Feedback Customer Service Interpersonal Skills Project Management

    5. Learning Tracks Aspiring Leaders Achieving Your Leadership Potential The Business of Higher Education Influential Leadership Taking Charge of Your Development (web-based course) Improving Personal Productivity (Coming in 2009) Leadership Networking (Coming in 2009) Coaching & Feedback Crucial Conversations Feedback Essentials Managing Performance Problems Reviewing Performance Progress Setting Expectations Customer Service Help Me to Help You Creating a Service Culture: The Leader’s Role Service Plus (2009) Taking Action to Solve Problems (2009)

    6. Learning Tracks Interpersonal Skills Better Business Writing Crucial Conversations Increasing Personal Effectiveness Interaction Skills for Success Professional Grammar Working Through Conflict Building Trust (2009) Oral Presentation Skills (2009) Project Management The Business of Higher Education Crucial Conversations Influential Leadership Project Management Making Meetings Work (Web-Based Course) Improving Personal Productivity (Coming in 2009) Oral Presentations Skills (Coming in 2009) Partnerships for Improvement (Coming in 2009)

    7. Learning Services: Contacts Wanda J. Hayes, Ph.D. Director, Learning Services 404-727-0413 Anadri Chisolm-Noel Manager, Training 404-712-8941 Anisthasia Carter Senior Training Consultant 404-727-9563 Dan Ford Training Consultant 404-727-7660 Carolyn Yanes, Ph.D. Training Consultant 404-727-1589 La Sheree Mayfield Program Coordinator 404-727-7607

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