slide1 l.
Download
Skip this Video
Loading SlideShow in 5 Seconds..
Integrating an OMS and VOIP Inmate Phone System Maine Department of Corrections xwave Corporation May 2007 PowerPoint Presentation
Download Presentation
Integrating an OMS and VOIP Inmate Phone System Maine Department of Corrections xwave Corporation May 2007

Loading in 2 Seconds...

play fullscreen
1 / 12

Integrating an OMS and VOIP Inmate Phone System Maine Department of Corrections xwave Corporation May 2007 - PowerPoint PPT Presentation


  • 257 Views
  • Uploaded on

Integrating an OMS and VOIP Inmate Phone System Maine Department of Corrections xwave Corporation May 2007. Agenda. Problem Statement Background Information CORIS Phone System Features Benefits Components Questions. Problem Statement.

loader
I am the owner, or an agent authorized to act on behalf of the owner, of the copyrighted work described.
capcha
Download Presentation

PowerPoint Slideshow about 'Integrating an OMS and VOIP Inmate Phone System Maine Department of Corrections xwave Corporation May 2007' - Mercy


Download Now An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript
slide1

Integrating an OMS and VOIP Inmate Phone System Maine Department of Correctionsxwave CorporationMay 2007

agenda
Agenda
  • Problem Statement
  • Background Information
  • CORIS Phone System
    • Features
    • Benefits
    • Components
  • Questions

CORIS Phone System Overview

problem statement
Problem Statement
  • 2003: Maine DOC was asked to address concerns regarding the telephone services provided to prisoners/residents
  • Summary of Concerns:
    • Rates are too high
    • Not taking advantage of telecommunications trends:
      • Fixed-priced prepaid calling across the U.S.
      • Shorter telecom provider contract periods
    • Major inmate phone system components are too tightly integrated:
      • Telecommunications Service (the Carrier)
      • Call Processing and Security
      • DOC Commissions

CORIS Phone System Overview

background info
Background Info
  • MDOC partnered with xwave to complete a successful OMS implementation: CORIS
  • CORIS is a web-based Offender Management System, integrating:
    • Adult Facilities
    • Adult Community
    • Juvenile Facilities
    • Juvenile Community
    • Financials (Restitution, Fees, Inmate Trust, Canteen/Commissary)
    • Inmate Phone System
  • Telecom Vendor challenges in the Inmate Phone Services market
  • Legacy System based solely on an collect calling model (expensive)
  • The public / families experience:
    • High rates
    • Few Options

CORIS Phone System Overview

coris phone system
CORIS Phone System
  • Result of extensive research and analysis on alternative telephone systems to address the Public Advocate and PUC concerns
  • MDOC consulted with xwave to
    • Assess available technologies
    • Determine if a new phone system could be integrated into CORIS
    • Determine how MDOC could leverage existing offender information
    • Provide a secure and more cost-effective telephone service
      • Additional levels of security
      • Providing additional & cheaper options
    • Leverage Bell Aliant (xwave’s parent company) expertise in the development and deployment of custom telephony solutions

CORIS Phone System Overview

coris phone system features
CORIS Phone System Features
  • Voice Over IP (VOIP) Technology
  • State-of-the-art Security
    • Eliminate the need for debit phone cards
    • Significantly reduced call fraud
    • Restricted calling lists
    • PIN access
    • Voice Biometric Verification
    • Call Control via OMS Integration
      • Offender Trust Account
      • Call Detail Records and Reporting
      • Call List Management / Contacts (white list / black list)
      • Housing Verification - Unit-level privileges
      • Call Recording / Monitoring
  • Debit-calling as Primary Mechanism
  • Collect Calling options through PCS solution

CORIS Phone System Overview

coris phone system benefits
CORIS Phone System – Benefits
  • Offenders
    • Flat per-minute rate option for all calls within the U.S.
    • No connection charge (Debit Calling)
    • Called Party not billed (Debit Calling)
    • Possible increase in per-call duration due to reduced costs
      • Increased outside contact = positive psychological impact on offenders
  • Public
    • Enhanced security reduces possibility of unauthorized calls (i.e. calling a victim)
    • Public website allows the public to
      • Access active offender public information, including Release Dates, Location, basic Offender Identification

CORIS Phone System Overview

coris phone system benefits8
CORIS Phone System – Benefits
  • Offenders’ Families and Friends
    • Lower rates
    • Possible increase in call time (due to the lower rates)
    • Families / Friends do not incur phone charges directly
    • Convenient web-based service to deposit money into inmate trust and/or telephone accounts

CORIS Phone System Overview

coris phone system benefits9
CORIS Phone System – Benefits
  • Department of Corrections
    • Call control software a component of the OMS
    • Web-based Deposit system is self-funded (via service fees)
    • Reduced operational costs via increased efficiency (no duplicate data entry)
    • Integration with CORIS
      • Call Details, reports, and recordings
      • More effective Investigations
      • Trust and Phone accounts
    • Immediate revenues realized (for Debit Calls)
    • Increased Security / Reduced Litigation Risk
      • Fewer mistakes due to inmate housing reassignment
      • Reduced instances where incorrect authorization might be granted for calls

CORIS Phone System Overview

coris phone system components
CORIS Phone System Components
  • Cisco (routers / switches / Call Manager)
  • Hewlett Packard (servers)
  • Diaphonics – “Spike Server”
    • Voice Biometric Verification
    • Recordings
    • Call Monitoring
  • Verizon – T1’s
  • xwave - OMS Integration
  • PCS – Collect Calling Services and Network Outsource
  • InforME – Public Funds Deposit to Inmate Accounts

CORIS Phone System Overview

questions
Questions?

CORIS Phone System Overview

contact information
Contact Information
  • Dave Packard – State of Maine, DOC
    • Agency Information Technology Director
    • Dave.Packard@Maine.gov
    • 207.287.4303
  • Doug Rowe – xwave Corporation
    • Engagement Manager
    • Doug.Rowe@xwave.com
    • 800.566.9772 ext. 225

CORIS Phone System Overview