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Why is Q & A always the last one to arrive to the festivities? - PowerPoint PPT Presentation

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Why is Q & A always the last one to arrive to the festivities?. ? & A. I love Q & A so let’s get the anxiety out of the way and focus on you. Some helpful links as we A nswer your Q uestions http://www.valenciacc.edu/oit/ http://www.valenciacc.edu/oit/learningday.cfm

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I love Q & A so let’s get the anxiety out of the way and focus on you.

Some helpful links as we Answer your Questions




Key Search Words – Voice Mail and Unified Messaging


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Outlook 2007 – the 21 focus on you.st Century answering machine

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  • Features focus on you.

  • For Microsoft IT, designing the Exchange Server 2007 UM-based environment entailed taking into account the available features with Exchange Server 2007 UM. The following features highlight key Exchange Server 2007 functionality for users and administrators:

  • Outlook Voice Access   With Exchange Server 2007 unified messaging, UM-enabled users or subscribers can access their e-mail, contacts, and calendar information by using a standard analog, digital, or cellular telephone. When a UM-enabled user dials the designated access number, an Exchange UM server prompts the user for action through the telephone user interface (TUI). This TUI enables users to access and manipulate Exchange items by either speaking English commands or using the telephone keypad (with prompts available in many languages). The voice menu is Outlook Voice Access, with which UM-enabled users can perform the following tasks: E-mail and voice mail   Users can listen to new and saved e-mail and voice mail messages, and forward, reply, save, and delete e-mail and voice mail messages. Calendar Users can interact with their calendar, including listening to daily calendar appointments and meeting details, accepting or declining e-mail and meeting requests, sending an "I'll be late" message to meeting participants, replying to a meeting request by using voice inputs to send a message to meeting participants, and canceling meetings. Directory and personal contacts   Users can interact with global address list (GAL) and personal contacts. These interactions can include locating a person in the GAL or personal contacts, playing the person's contact details, calling the person's office phone or mobile phone, and sending the person a voice message.

  • Auto Attendant   The UM Auto Attendant is a set of voice prompts or WAV files that are played to callers in place of a human operator or receptionist. When external or anonymous callers access the UM system, they can use telephone keypad or speech inputs to locate a user or place a call.

  • User self-service   For security-enhanced access to voice mail, users have PINs. The PIN is separate from the user’s Active Directory account password and is stored as an encrypted attribute of the user’s Active Directory account object

  • Voice mail form   The Office Outlook 2007 and Office Outlook Web Access voice mail form resembles the default e-mail form, but it gives users an interface for performing actions such as playing, stopping, or pausing voice messages, playing voice messages on a telephone, and adding and editing notes. If users are not using Office Outlook 2007 or Office Outlook Web Access as their e-mail client, the voice mail form is not available, and they receive voice messages only as attachments. The voice mail form includes the embedded Windows Media Player and a notes field. The following three options are available on the voice mail form: PlayUsers can play and listen to voice messages by using computer speakers or headphones. Play On Phone   The Exchange Server 2007 Unified Messaging Play on Phone feature enables UM-enabled users to access a voice mail message. However, instead of playing the media file over their computer speakers, they can listen to the message on the user’s phone or at another telephone number specified by the user. Edit Notes   Users can use this option to add or edit notes associated with the voice mail message.

  • Active Directory representation   With Exchange Server 2007 and Active Directory, UM physical objects such as servers and gateways, and logical objects such as dial plans, have logical representations in Active Directory. This enables Microsoft IT to easily keep records of UM data and conveniently manage components. Keeping a single directory of all users in Active Directory eliminates the need for a separate, voice-mail-only directory.

  • http://download.microsoft.com/download/b/5/7/b5712156-b3f7-4600-a2bb-6cc0ce05c74f/UsingExchangeServer2007forUnifiedMessaging.ppt