The Emotionally Intelligent IT Leader John E. Bucher Oberlin College ACM SIGUCCS Computing Services Management Symposium April 1, 2003
Primal Leadership: Realizing the Power of Emotional Intelligence Daniel Goleman, Richard Boyatzis and Annie McKee Harvard Business School Press, Boston, 2002
Emotional intelligence is the ability to know and manage oneself along with an awareness and ability to manage one’s relationships with others.
The #1 task of a leader: To prime good feeling in those that they lead. To create resonance - a reservoir of positivity that frees the best in people.
Limbic open loops Setting an emotional standard Emotions are contagious Laughter and the open loop; cheerfulness and warmth spread most easily
Organizational success Leader Climate
Leadership Competencies Self Awareness Self Management Social Awareness Relationship Management
Self Awareness • Emotional self-awareness • Accurate Self Assesment • Self-confidence
Self-Management • Self-control • Transparency • Adaptability • Achievement • Initiative • Optimism
Social Awareness • Empathy • Organizational awaress • Service
Relationship Management • Inspiration • Influence • Developing others • Change catalyst • Conflict management • Teamwork and collaboration
Where does emotional intelligence come from? The inherited factors: genetic environmental How does EI get developed?