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reference and ra 2.0: meeting customers at point of need - PowerPoint PPT Presentation


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This aftenoon\'s agenda. Part ONE (1:30 to 2:30 pm)A little background: definitions and philosophiesHow physical space plays a role in providing excellent customer service How actions of in-house staff has an impact upon excellent customer servicePart TWO (3:00 to 4:00 pm)Examples of providing excellent customer service in the digital world .

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