Service Excellence. Brian Lee Director of Guest Relations Blackberry Farm. Key Points for Today. Go over the top! What is your service mission? Create your own service foundations. What drives your service philosophy?. Over The Top Guest Experiences. Team Member Empowerment Process.
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Director of Guest Relations
“Good…better…best…never let it rest, ‘til the good is better and the better is best!”
The Five “C’s” of Service: