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The Web Problem The website as it stands now does not make use of the current available technology, support or security that allows two-way communication or online transactions. Goal Modern website supporting online transactions and two-way communication with customers. Stakeholders

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The Web Problem

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the web problem
The Web Problem
  • The website as it stands now does not make use of the current available technology, support or security that allows two-way communication or online transactions.
  • Modern website supporting online transactions and two-way communication with customers.
  • Board Members, Staff and Management
  • Licensees
  • Public
  • Industry Professionals (Credentialing, etc.)
  • State Oversight (GITA, SPO, GAO, etc.)
  • Define architecture
  • Obtain new website hosting solution
  • Prepare business process documentation and in-house design
  • Partner with outside vendor for online implementation (application development, interfacing with internal systems, etc.)
define architecture
Define Architecture:
  • Options:
    • Self-hosting
    • Co-location
    • Managed Hosting
    • Shared Hosting
architecture options
Architecture Options
  • Self-hosting: Establish web server in our own office, on our own network.
    • Pros: Complete control – immediate response to agency needs and changes, managed alongside our internal systems.
    • Cons: Complete responsibility – hardware procurement and maintenance, environmental control, physical and network security, drain on bandwidth and other resources, etc.
architecture options7
Architecture Options
  • Co-location: Provide agency-owned server in an outside vendor’s datacenter.
    • Pros: Nearly complete control – agency owns and operates hardware and software; vendor provides space, environmental control, physical security, network bandwidth.
    • Cons: Nearly complete responsibility – little or no vendor monitoring or support; response time increased due to physical distance from server; same procurement and maintenance requirements as self-hosting.
architecture options8
Architecture Options
  • Managed Hosting: Vendor supplies and maintains hardware and basic software at the vendor’s datacenter.
    • Pros: Flexibility of control – vendor monitors hardware, software and security 24/7; provides bandwidth, environmental controls, backup units; outsourcing expertise available on demand.
    • Cons: Greater monthly cost, reliance on vendor’s SLA (service level agreement).
architecture options9
Architecture Options
  • Shared Hosting: Vendor provides space on server, shared among several different “tenants.”
    • Pros: Lower cost, vendor provides all basic server requirements.
    • Cons: Little control of anything, limited technical capabilities; competition for hardware, software, bandwidth and other resources; 3rd party applications for other customers may reduce our uptime; our growth must also accommodate others on same web server.
  • Managed Hosting provides the best balance between cost, flexibility and maintenance responsibilities.
objective 2
Objective 2

To bring the BOMEX website to a new server that offers us the ability to grow technologically while offering us the service, security and backup that we need.

vendors considered13
Vendors Considered
  • IBM
    • Pros: Name recognition, reputation for quality, 24/7/365 monitoring and support, highest uptime, capacity for growth, outsourcing expertise, Tier 1 datacenter.
    • Cons: Price, flexibility.
vendors considered14
Vendors Considered
  • ADOA
    • Pros: Price.
    • Cons: Incorrect software, can’t use their SQL server, questionable uptime and available resources, have to purchase hardware (would be the same as co-location without the benefits of a real co-location vendor); poor reputation.
vendors considered15
Vendors Considered
  • STG
    • Pros: Price, security, 24/7/365 monitoring and support, high uptime, growth potential, personal service and consulting, small but professionally designed and equipped datacenter (former US West facility).
    • Cons: Little name recognition, smaller lower-tier vendor.
  • STG currently provides the best balance of cost, quality, and personalized service. A 12-month contract meets immediate needs while providing future flexibility.
design and implementation
Design and Implementation
  • Two “tracks” run in parallel: Design and Implementation.
    • First phase’s design leads to second phase’s implementation, etc.
  • Process has been designed in twelve-week (quarterly) increments, to balance workload while closely monitoring progress and adjusting course as necessary.
tracking progress
Tracking Progress
  • Bi-weekly meeting to be held one day before the Executive Staff meeting.
  • Monthly meeting with the ED to ensure the plan is on the envisioned path.
  • Coordination with Web Team.
  • Other meetings to be held as needed.