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To gain feedback from the Chinese Community on the service we offer and how it could be ... of the Chinese Community in Cambridge, and Chinese culture generally ...

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chinese cambridge

Chinese Cambridge

17th-19th October 2002

slide2
Aims
  • To promote the library and all its services to the 2,500 members of the Chinese Community in Cambridge, involving all age groups
  • To gain feedback from the Chinese Community on the service we offer and how it could be improved for them
  • To showcase some aspects of the Chinese Community in Cambridge, and Chinese culture generally
promoting the library
Promoting the library
  • 1,020 extra visitors to the library
  • 25-30 new members
  • 20 “Chinese” Bookstart Bags given out
  • 75-80% adult Chinese stock loaned
  • 50-60% children’s stock loaned
  • 10-12 volunteers for Reminiscence Project
slide4
“Libraries are for you” produced in Chinese
  • 500 programmes (in Chinese) and 50 posters distributed
  • Health information in Chinese
  • Website links
  • First visit to the library for some people
reaching all age groups
Reaching all age groups
  • Babies attended for their Bookstart Bag
  • Whole families came to events
  • Children attended for Storytime
  • Chinese School organised their children to attend
  • Chinese students and scholars came from the University
slide6
20-30 older people came in a minibus for the Reminiscence day
  • Translators were organised by the Chinese Community
  • Fashion show, painting and calligraphy attracted all age groups
  • Adults and children’s books were purchased, some stock borrowed from Suffolk Libraries
feedback from the community
Feedback from the Community
  • Questionnaire produced – but as not translated not used extensively – main message more books in Chinese please!
  • Anecdotally it was suggested that Sunday opening would be popular with Chinese families
  • Stock for older people particularly needed – large print and audio books suggested
  • Need list/catalogue of our stock in Chinese
showcasing the community
Showcasing the community
  • High profile nationally known painter – display of work and demonstrations
  • Local displays – e.g. Chinese School, Chinese Community Association
  • Information desk staffed by Chinese volunteers
  • Lion Dance launch event
  • Display to link with Reminiscence event
slide9
Prize-giving for children from the Chinese School
  • Storytelling featuring traditional tales
  • Calligraphy demonstration
  • Superb food for guests at events
  • Counting in Chinese and other activities
  • Fashion shows
learning for the service planning
Learning for the service: Planning
  • Enthusiastic community contacts vital for success
  • Involvement of all library service teams and agencies within the building
  • Planning time not underestimated
  • Consider catering arrangements
  • Learning Centre involvement could have been improved
learning for the service developing professional skills
Learning for the service : developing professional skills
  • Opportunity to make links and examine practice region and nation wide
  • Research opportunity for the future – Mark Lum
  • Assistance from Chinese Librarian Support Group
learning for the service partnership
Learning for the service: partnership
  • Make contact with potential partners – inside and outside County Council
  • Maintain contacts and plan future outreach
  • Offers of help with translation for the future
  • Reminiscence project funded by City Council – good example
  • Excellent support from partners – both monetary (“Awards for All” funding), other resources or sponsorship and time
learning for the service stock
Learning for the service:stock
  • Regularly enhance stock
  • Cataloguing in Chinese
  • Health (and Benefit) information in Chinese easy to obtain
  • Connexions material in Chinese well received
  • Raising our awareness of what is available
learning for the service stock14
Learning for the service:stock
  • Does the % of budget for stock match the % of the Chinese Community (2%?)
  • Continue to highlight stock in other languages
  • Importance of good displays
  • Involving others in stock selection
  • Culture of donations
  • Need help with existing stock
  • Which magazines and newspapers to buy?
learning for the service marketing and publicity
Learning for the service: marketing and publicity
  • Value of targeting specific groups
  • Value for all customers for learning/information
  • Good publicity – 2 newspaper articles, articles in Chinese press, 2 radio interviews and TV news item
  • Attendance of V.I.P’s
  • Raising library profile in academic community
learning for the service marketing and publicity16
Learning for the service: marketing and publicity
  • Value of targeting specific groups
  • Value for all customers for learning/information
  • Good publicity – 2 newspaper articles, articles in Chinese press, 2 radio interviews and TV news item
  • Attendance of V.I.P’s
  • Raising library profile in academic community
learning for the service
Learning for the service:
  • Further visits as a result
  • Need for library to look attractive (including foyer)
  • New members for the service and Doorstep
  • Balloons and stickers very popular
  • Family groups came to join in with the quiz, stories etc
  • Visitors spending at least half a day in the library
slide18
Encourage Chinese volunteers for the future
  • Exploit local expertise
  • Extend good practice to other libraries
  • Reminiscence Book soon to be produced
learning for the service training
Learning for the service: training
  • Staff training in cultural awareness
  • Raising staff awareness of local ethnic communities
  • Registration process – staff need help to overcome language barrier and communities need information on how to join and have membership prepared in advance of their visit to the library
  • Language Line training
parents as partners conference
Parents as Partners Conference
  • Using skills of parents and grandparents
  • Building strong alliances for the future
  • Using reminiscence work for generations to learn from each other
  • Valuing older people’s experiences
  • Making the service more relevant
  • Involving the users
  • Learning for everyone
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