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Infographic - The Evolution of Communication

Discover how customer communication evolved from call centers to AI voice agents. Explore key milestones shaping smarter, faster, and personal support.

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Infographic - The Evolution of Communication

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  1. The Evolution of Communication 60% The future holds even more innovations in customer communication. “Driven by AI, communication is faster, smarter, and more personal.” UNKNOWN This infographic depicts the transformation of customer communication from traditional methods to AI-driven solutions, showcasing key advancements and future trends. 60% 1980s-1990s: Call Centers Manual dialing with human operators limited availability. 72% 2000s: Multi-Channel Early CRM systems provided various communication channels. 15% 2010s: Social Media & Mobile Omni-channel aspirations aimed for seamless customer experience. The evolution of customer communication highlights significant advancements over the decades. From manual call centers to sophisticated AI voice agents, each era has contributed to improved customer satisfaction and efficiency.

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