Human/Labor Relations. Week One. Human Relations & Perception. Why is Human Relations Important in Business?. Human/Labor Relations. Organizational goals are achieved by people working together effectively. People are the most important resource in an organization =
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Human Relations & Perception
Organizational goals are achieved by people working together effectively.
People are the most important resource in an organization =
Total Person Approach to Management
Unity of command
Unity of direction
Subordination of individual interest for common good
Stability and tenure of staff
Esprit de corpsAdministrative Principles &Henri Fayol’s 14 Points
1. Artifacts, such as dress, office layout, symbols, slogans, ceremonies
2. Expressed values, such as “The Penney Idea,” “The HP Way”
3. Underlying assumptions and deep beliefs, such as “people are lazy and can’t be trusted”
Deeper values and shared understandings held by organization members
Human/Labor RelationsLevels of Corporate Culture
What are the symbols, stories, heroes, slogans, and ceremonies at Highline?
The process people use to make sense out of the environment by selecting, organizing, and interpreting information from the environment.
Organizing the selected data into patterns for interpretation and response
Screening the information and selecting what to process
Observing information via the senses
Judgements about what caused a person’s behavior.
Was it something about the person or something about the situation.
Response to stressful event
Normal level of resistance