Customer Service –Still A Mirage’. S K Sethi IBAI. Indian customer is a simple customer. Wishes to buy the insurance Have no specifications on customer service parameters Ready to buy the cheapest product Wishes Quick claim settlement . Insurance companies.
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S K Sethi
● Quantify your wish list-what are the parameters on which you want to judge the customer service. Some banks have notice board showing minutes required for every transaction .Why not for us? Let us covey this through Chambers of commerce to the companies.