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HTSI Quality Management System (QMS) Awareness May 2009. Safety: Safety Belts And Fatigue. Employee Escapes Rough Rodeo Ride A Honeywell employee dozed off for a few seconds while returning to Colorado Springs from Denver on April 12, 2009. He awoke

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safety safety belts and fatigue
Safety: Safety Belts And Fatigue
  • Employee Escapes Rough Rodeo Ride
  • A Honeywell employee dozed off for a few
  • seconds while returning to Colorado Springs
  • from Denver on April 12, 2009. He awoke
  • as the SUV was veering to the right. After
  • braking, the SUV flipped over. The driver
  • had some minor scratches and bruises but
  • seat belt usage prevented serious injury.
  • The Isuzu Rodeo didn’t fare so well and was
  • totaled.
  • When Traveling
  • Plan ahead and prepare your vehicle
  • Buckle up without exception
  • Children in the back! Airbags can be fatal
  • Drive at a speed commensurate with the road conditions
  • Have emergency notification plans
  • Preset cell phone an ‘ICE’ (In Case of Emergency); if you are unconscious, emergency responders can call
  • Fatigue And You
  • Get fresh air and frequent stops; schedule your breaks and stretch
  • Avoid heavy food and any alcohol while driving
  • Sleep in a hotel, not your car
spacer
SPACER

Purpose

  • Sharing of best practices

Agenda (next slide)

Code of Conduct

  • Begin & End on Time Be Courteous
  • One Speaker at a Time Listen
  • Confused? Speak Up! Speak Your Mind
  • Stay on Track Have Fun
  • (…may be added to at the meeting)

Expectations: Provide overview of the HTSI QMS

Provide understanding of ISO 9001:2008

Roles

  • Leader: Paul Klink
agenda
Agenda
  • (10 min) HTSI Overview
    • You will gain a basic understanding of HTSI, including it’s origin and structure.
  • (10 min) ISO Overview
    • You will gain a basic understanding of ISO, including it’s origin and structure, and how it is implemented within HTSI.
  • (10 min) HTSI Quality Manual
    • You will be introduced to the purpose, design and structure of the HTSI Quality Manual
  • (15 min) How Quality Affects You:
    • You will understand your role and responsibility in maintaining quality within the organization.
    • You will discover how the QMS requirements affect departmental processes and procedures.
  • (15 min) Audits
    • You will gain a basic knowledge of what to expect from an audit, and your role in ensuring a successful process.
iso 9001 2008 statement on customer property
ISO 9001:2008 Statement on Customer Property
  • 7.5.4 Customer Property
    • The program exercises care with customer property while it is under the program’s control or being used by the program. The program identifies, verifies, protects, and safeguards customer property provided for use or incorporation into the service. If any customer property is lost, damaged, or otherwise found to be unsuitable for use, the organization shall report this to the customer and maintain records (refer to Section 4.2.4). Procedure 30.301 defines the processes and requirements for controlling customer property.
honeywell international inc

Business, and

General Aviation

Honeywell International Inc.

CHAIRMAN & CEO

CHAIRMAN & CEO

Dave Cote

Dave Cote

PRESIDENT & CEO

PRESIDENT & CEO

PRESIDENT & CEO

PRESIDENT & CEO

PRESIDENT & CEO

PRESIDENT & CEO

PRESIDENT & CEO

PRESIDENT & CEO

PRESIDENT & CEO

PRESIDENT & CEO

PRESIDENT & CEO

PRESIDENT & CEO

PRESIDENT & CEO

PRESIDENT & CEO

Automation and

Automation and

Aerospace

Transportation

Transportation

Specialty Materials

Specialty Materials

Automation and

Automation and

Aerospace

Aerospace

Transportation

Transportation

Aerospace

Systems

Systems

Control Solutions

Control Solutions

Systems

Systems

Control Solutions

Control Solutions

Rob Gillette

Rob Gillette

Adriane Brown

Adriane Brown

Andreas Kramvis

Roger Fradin

Roger Fradin

Rob Gillette

Rob Gillette

Adriane Brown

Adriane Brown

Roger Fradin

Roger Fradin

PRESIDENT

PRESIDENT

PRESIDENT

PRESIDENT

PRESIDENT

PRESIDENT

PRESIDENT

PRESIDENT

PRESIDENT

PRESIDENT

PRESIDENT

PRESIDENT

Defense & Space

Business, General

Defense & Space

Defense & Space

Business, General

Business, General

Air Transport & Regional

Air Transport & Regional

Defense & Space

Air Transport & Regional

Air Transport & Regional

Aviation & Helicopters

Aviation & Helicopters

Aviation & Helicopters

Tim Mahoney

Tim Mahoney

Tim Mahoney

Dean Flatt

Rob Wilson

John Bolton

Garrett Mikita

Rob Wilson

Dean Flatt

Dean Flatt

Rob Wilson

Rob Wilson

PRESIDENT & CEO

PRESIDENT & CEO

PRESIDENT & CEO

PRESIDENT & CEO

Honeywell Technology

Honeywell Technology

Honeywell Technology

Honeywell Technology

Solutions Inc.

Solutions Inc.

Solutions Inc.

Solutions Inc.

Mark Howes

Mark Howes

Mark Howes

Vince Trim

Fortune 500 Company

honeywell international
Honeywell International

122,000 employees in more than 100 countries

A Fortune 100 company – sales of $36.6 billion in 2008

“America’s Most Admired Companies” – Fortune magazine

“Corporate Social Responsibility Award” – Foreign Policy Association

“The Alexander Hamilton Award” – Treasury and Risk magazine

“Most Admired Companies” – Career Communications Group, the publisher of U.S. Black Engineer & Information Technology, Hispanic Engineer & Information Technology, Science Spectrum and Women of Color magazines

Transportation

Systems

$4.6B

~13%

Aerospace

$12.7B

~35%

Aerospace

$12.7B

~35%

Automation & Control Solutions

$14.0B

~38%

Automation & Control Solutions

$14.0B

~38%

Specialty

Materials

$5.3B

~14%

$36.6 Billion in 2008 Sales

defense space key customers
Defense & Space Key Customers

Segment

Key Customers

  • US Army
  • US Air Force
  • US Navy
  • Boeing
  • Lockheed Martin
  • Raytheon
  • Bell
  • NASA
  • Classified
  • MoD
  • BAE
  • Japan

DoD

Americas

OEMs

Asia

Space

EMEA-I

International

Key Customers Worldwide

+5,000

Customers

Well-Diversified Customer Base

9

slide10

Honeywell Technology Solutions Inc.

OVER 50 YEARS PROVIDING QUALITY GOVERNMENT SERVICES

Space, Networks & Communications

Logistics

Services

Technical Services

PROFILE

HERITAGE

  • Wholly-owned subsidiary headquartered in the Washington-Baltimore Corridor
  • Approximately 5,000employees
  • Over 100 locations: 22 countries, 33 states, the District of Columbia
  • More than 100 active contracts
  • Bendix Radio (1950)
  • Bendix Field Engineering Corporation (1961)
  • AlliedSignal Technical Services Corporation (1993)
  • Honeywell Technology Solutions Inc. (2000)
  • Dimensions International Acquired (2007)

Primarily Government Technology-Oriented Solutions

10

slide11

Canada

Canada

PEI, Canada

Montreal,

Afghanistan

Kuwait

UAE

Qatar

Saudi Arabia

HTSI Business Profile

Europe

Asia

Poker Flat, AK

Other Locations:

Antarctica

Bosnia

Classified

Diego Garcia

Djibouti

Greenland

Puerto Rico

16 ships at sea

Washington DC

Kauai, Hawaii

Ft. Campbell, KY

Warren MI

Olathe, KS

Ft. Riley, KS

Norway

Baltimore, MD

Southbend, IN

Cleveland, OH

Republic of Korea

Camp Springs, MD

Redmond, WA

Ft. Lewis, WA

Colorado Springs, CO

Urbana, OH

Ft. McCoy, WI

Germany

Columbia, MD

Boulder, CO

OHARNG

Atlantic City, NJ

Ft. Ripley, MN

Landover, MD

Okinawa, Japan

Okinawa, Japan

United Kingdom

Ft. Carson, CO

Manchester, NH

SDARNG

Tacoma, WA

IAARNG

Fort Meade, MD

Goldstone, CA

MEARNG

Rock Island, IL

Ft. Drum, NY

Fort

Detrick

, MD

Sunnyvale, CA

Kyrgyzstan

Guam

Greenbelt, MD

Lompoc, CA

Thailand

Lanham-Seabrook, MD

Camp Roberts, CA

Quantico, VA

La Plata, MD

Croatia

Arlington, VA

Pasadena, CA

Italy

Lexington Park, MD

Hungary

Portsmouth, VA

Torrance, CA

Patuxent River, MD

Wallops Is., VA

Middle East

Los Angeles, CA

Eustis, VA

Riverside, CA

Rocky Mount, NC

Programs:

IAARNG - Iowa Army National Guard

MEARNG - Maine Army National Guard

OHARNG - Ohio Army National Guard

SDARNG - South Dakota Army National Guard

TNARNG - Tennessee Army National Guard

San Diego, CA

Ft. Bragg, NC

Yuma, AZ

Tucson, AZ

Ft. Huachuca, AZ

Hanahan, SC

TNARNG

Ft. Bliss, TX

Glendale, AZ

Charleston, SC

Ft. Stewart, GA

New Orleans, LA

Ft. Sill, OK

Goose Creek, SC

Phoenix, AZ

Kirtland, NM

Socorro, NM

Albuquerque, NM

Corpus Christi, TX

Ft. Rucker, AL

Buford, SC

Tempe, AZ

Titusville, FL

Ft. Leonard Wood, MO

Merritt Is., FL

Ft. Hood, TX

Montreal, Canada

Orlando, FL

Huntsville, AL

Houston, TX

Ft. Gordon, GA

Ft. Benning, GA

White Sands, NM

Jacksonville, FL

Note: Foreign sites under US Government contracts

HTSI Role

Customer Mix

Contract Type

4%

Fixed Price

Other Govt

Sub

CPFF

Army

T&M

HON

Navy

Prime

Air Force

CPAF

NASA

examples of what we do
Examples of What We Do

Control NASA, NOAA & Navy satellites and mission operations

Quality Assurance, inspection and audits services

Provide logistics provisioning for USMC’s Maritime Prepositioning Force

Operate and maintain NASA’s Ground Network

Operate and maintain NASA’s Space Network

Ensure asset accountability in CONUS & OCONUS

Deliver availability of critical aircraft systems on a power-by-the-flight-hour basis

Maintain, upgrade,and sustain theAir Force Satellite Control Network

Missions of National and Scientific Importance

htsi logistics services profile
HTSI Logistics Services Profile

Services Provided:

Material Readiness  Supply Chain Management for War Fighting Assets  Performance-Based Logistics (PBL) Partnerships  Inventory & Delivery Management Warehouse Operations Logistics Planning Maintenance Field Service Support Sense and Respond Equipment Rework Ammo Supply Operations Asset Management & Accountability Total Package Fielding (TPF)  New Equipment Training (NET) Medical Logistics

  • Customers:
    • Department of Defense (DoD)
    • Department of State
    • Honeywell
    • U. S. Air Force
  • U. S. Army
  • U. S. Marine Corps
  • U. S. Navy

From Refurbishment to Performance-Based Logistics

htsi technical services profile
HTSI Technical Services Profile

Services Provided:

Information Assurance  Field Engineering  Systems Engineering Project Management  Property Management  Testing Quality Services  Commercial Plant Operations  System Integration, Installation & Maintenance  Software Development  Training Engineering & Support Systems  Physical Security System Installation Database Design & Management Web Development  Range Operations  Source & First Article Inspections  Quality System Audits Metrology Providing Aircraft Track/Flight Plan Data

  • Customers:
    • Defense Threat Reduction Agency (DTRA)
    • Department of Defense (DoD)
    • Federal Aviation Administration (FAA)
    • Honeywell
    • Incorporated Research Institutions for Seismology (IRIS)
    • Airport Authority
  • National Aeronautics Space Administration (NASA)
  • National Programs
  • National Oceanic & Atmospheric Admin (NOAA)
  • Transportation Security Agency (TSA)
  • U. S. Air Force
  • U. S. Marine Corp
  • U. S. Navy
  • U. S. Army
  • U. S. Geological Survey (USGS)
  • United States Enrichment Corporation (USEC)

Right People Providing Critical Services to Our Customers … Anywhere

htsi space networks profile
HTSI Space & Networks Profile

Services Provided:

Systems Engineering Mission Asset Planning, Command and ControlMissionMission Data Processing, Analysis and Exploitation RF Center of ExcellenceGround System Operations, Maintenance, and Sustainment Network Systems Design, Development, and Integration Flight Dynamics Modeling and Simulation  Flight Systems Test and Evaluation

  • Customers:
    • Department of Defense (DoD)
    • National Aeronautics Space Admin (NASA)
    • National Oceanic & Atmospheric Admin (NOAA)
    • National Programs
    • U. S. Air Force
  • U. S. Army
  • U. S. Geological Survey (USGS)
  • U. S. Navy
  • Universities

50 Years of Command, Control, Communication, Computers & Intelligence Expertise

slide16
GENERAL ISO

OVERVIEW

what is iso
What is ISO?

“ISO” is the recognized short name for the International Organization for Standardization - - from the Greek word “equal”

  • Founded in 1946
  • ISO (International Organization for Standardization) is the world's largest developer and publisher of International Standards.
  • ISO is a network of the national standards institutes of 161 countries, one member per country, with a Central Secretariat in Geneva, Switzerland, that coordinates the system.
  • ISO is a non-governmental organization that forms a bridge between the public and private sectors. On the one hand, many of its member institutes are part of the governmental structure of their countries, or are mandated by their government. On the other hand, other members have their roots uniquely in the private sector, having been set up by national partnerships of industry associations.
  • Therefore, ISO enables a consensus to be reached on solutions that meet both the requirements of business and the broader needs of society.
  • The U.S. representative to ISO is American National Standards Institute (ANSI)
what is iso 9001 2008
What is ISO 9001:2008?
  • It is a minimum set of quality system standards.

These documented standards are geared towards the quality management systems of both manufacturing and service oriented companies.

  • The standards apply to processes.
  • Because it is process-focused, it integrates the application of procedures and methods in order to provide consistency of service and product, to create a measurable standard of quality and improvement, and to improve the overall service to the customers.
what is a quality management system
What is a Quality Management System?
  • It is the organizational structure, responsibilities, procedures, processes, and resources for implementing quality management throughout the business.

Everyone is part of the QMS

iso principles
ISO Principles
  • If it is not documented, it did not happen.
  • Everything must be reviewed, and “he who does, can’t review.”
  • ISO is continuous improvement.
  • One specific person must be identified (by title) who is in control of each activity.
  • ISO only applies to what HTSI provides to clients or plans to provide to clients.
  • Every employee of the company is responsible to know and implement the system.
  • The ultimate responsibility for any ISO-registered system is the firm’s Leader. (It is not a delegated function.)

These principles apply to all employees

said another way
Said another way...

ISO 9001:2008 compliance provides confidence to employees, the organization, and the customer that the quality system is:

  • Documented
  • Demonstrable
  • Effective
  • Maintained
documented demonstrable

HTSI Hierarchy of Documentation

Level 1: HTSI Quality

Owned and Maintained by HTSI Director of Quality

and Six Sigma Plus

-

Supplements prepared and

Manual

maintained

by HTSI Contract or Site

)

QM

HTSI Policies, Procedures,

Level 2: HTSI Policies

and Plans in HiiMS

Policies and

and Procedures

procedures

Local Procedures/Work Instructions

(includes documents of external origin)

Level 3: Local

Local

Procedures

Procedures

Records produced by the QMS

Level 4: Records

Records

Documented & Demonstrable

Documented:

Demonstrable:

  • Actual work and management practices must be the same as those described in the documentation (Policies, Procedures, and Work Instructions)
        • Checked through internal audits
        • Checked through external audits
        • Day to day operations and usage

Records must provide evidence that requirements for quality are met

effective maintained
Effective & Maintained
  • Effective
    • The quality system must accomplish the purpose for which it was intended
      • Services actually satisfy requirements and customer expectations
    • Emphasis is on problem prevention, rather than detection after the fact
      • Strive to be proactive rather than reactive
  • Maintained
    • The quality system must be dynamic and take into account changes to the:
      • Organization’s services
      • Customer requirements
      • Organizational structure

Audits and management reviews are the basis for the maintenance of the QMS

how does htsi benefit from iso 9001 2008 qms
How does HTSI benefit from ISO 9001:2008 QMS?
  • Provides consistent direction through Policies, Procedures and work instructions
  • Ensures process knowledge reaches everyone
  • Provides a systemic means to continuously improve
  • Empowers employees to effect change
  • Fosters a “systems” approach for process improvement
  • Provides records of compliance, effectiveness and improvement
  • Averts close-out to critical opportunities
  • Pre-qualifies HTSI -- simplifies teaming and bidding
  • Adds discipline to our quality program and overall organization

Supports growth opportunities

hiims portal
HIIMS Portal

Location of Policies and Procedures for Employees

iso 9001 2008 support structure
ISO 9001:2008 Support Structure
  • Management Leader – Vince Trim
  • Management Representative – Bill Hunter
  • ISO 9001:2008 Coordinator – Paul Klink
  • Corrective Action System Administrator – Paul Klink
  • Internal Auditors (next slide)
internal auditors
Internal Auditors

(L) denotes Lead Auditor Certified

Trained ISO 9001 Internal Auditors

slide29
HTSI

QUALITY MANUAL

htsi quality manual
HTSI Quality Manual

PURPOSE

The Quality Manual:

  • Describes and documents the current HTSI Quality Management System
  • Is the central source of general policies, procedures and responsibilities that authorize and govern creation of subordinate quality related documentation and activities
  • Provides comprehensive evidence to all customers and employees that HTSI is committed to establishing and maintaining acceptable levels of quality in its products and services

The requirements and procedures addressed in the Quality Manual are intended to meet the requirements of ISO 9001:2008 and customer quality requirements

htsi quality manual31
HTSI Quality Manual

1./2./3. Scope/Reference/Terms

4. Quality Management System

4.1 General Requirements

4.2 Documentation Requirements

5. Management Responsibility

5.1 Management Commitment

5.2 Customer Focus

5.3 Quality Policy

5.4 Planning

5.5 Responsibility, Authority and Communication

5.6 Management Review

6. Resource Management

6.1 Provision of Resources

6.2 Human Resources

6.3 Infrastructure

6.4 Work Environment

htsi quality manual32
HTSI Quality Manual:

7. Service Realization

7.1 Planning of Service Realization

7.2 Customer-Related Processes

7.3 Design and Development

7.4 Purchasing

7.5 Production and Service Provision

7.5.4 Customer Property

7.6 Control of Monitoring and Measuring Devices

8. Measurement, Analysis, and Improvement

8.1 General

8.2 Monitoring and Measurement

8.3 Control of Nonconforming Product

8.4 Analysis of Data

8.5 Improvement

slide33
HOW QUALITY

AFFECTS YOU:

how quality affects you
How Quality Affects You:

HTSI Quality Policy

We take personal responsibility to deliver our products and services right the first time, on time, every time.

HTSI will satisfy customers, comply with requirements, and continually improve our organizational capabilities, processes, and systems.

  • The HTSI Quality Policy is found in section 5.3 of the Quality Manual
how quality affects you35
How Quality Affects You:
  • Sections 1:Scope, 2:Reference, and 3:Terms

The HTSI (QMS) incorporates all applicable ISO 9001-2008 QMS requirements and incorporates additional customer and/or regulatory requirements as applicable.

HTSI’s Leadership Team will decide which contracts will be included in the certification.

Functions

Top Management

Human Resources

Contracts & Purchasing

Operational Excellence

Finance

Business Development & Pricing

IT & Security

Program Management

Note: In this manual, the term “service” applies only to the service or product intended for, or required by, a customer

how quality affects you36
How Quality Affects You:
  • Section 4: Quality Management System

HTSI QMS Process Model

Section 4.2.1: General

how quality affects you37
How Quality Affects You:

Section 4: Quality Management System

4.2.1 General

4.2.2 Quality Manual

4.2.3 Control of Documents

  • 25.002 HTSI Procedure for Document Control

4.2.4 Control of Records

  • 25.009 HTSI Procedure for Records Control

Note: No records or documents should be stored on personal computers that are not backed up

how quality affects you38
How Quality Affects You:

Section 5: Management Responsibility

  • 5.2 Customer Focus
  • 5.3 Quality Policy
  • 5.4.1 Quality Objectives
  • 5.5.1 Responsibility and Authority
    • Subsection b): Program Manager & ESU Leader Responsibility
    • Subsection c): Individual Employees
how quality affects you39
How Quality Affects You:

6.2.2 Competence, awareness and training

  • LMS

6.4 Work Environment

  • HTSI Health, Safety and Environmental Office: (410) 964-7019
  • Honeywell Integrity and Compliance Help Line: (800) 237-5982

Section 6: Resource Management

how quality affects you40
How Quality Affects You:

Section 7: Service Realization

  • 7. 1 Planning of service realization
    • 10.001 Program Planning Procedure
  • 7.2.1 Determination of requirements related to service
  • 7.2.2 Review of requirements related to service
  • 7.2.3 Customer Communication
  • 7.3 Design and Development
    • Sections 7.3.1 thru 7.3.7

(to include Design & Development Planning, Review, Verification, Validation and Changes)

how quality affects you41
How Quality Affects You:

Section 7: Service Realization (cont.)

  • 7.4 Purchasing

35.001 Procurement Manual

  • 7.5 Production and Service Provision

Sections 7.5.1 thru 7.5.5 including

Government Property Control Procedure 30.301

7.5.4 Customer Property

The program exercises care with customer property while it is under the program’s control or being used by the program. The program identifies, verifies, protects, and safeguards customer property provided for use or incorporation into the service. If any customer property is lost, damaged, or otherwise found to be unsuitable for use, the organization shall report this to the customer and maintain records (refer to Section 4.2.4). Procedure 30.301 defines the processes and requirements for controlling customer property.

how quality affects you42

VOC Review Process

ES&S Q3 03 Overall Sat and Trend

ES&S Attribute Trends

Goal = 80

Actual = 87%

Goal = 85

Actual = 89%

Actual = 84%

Goal = 90

Actual = 83%

Goal = 80%

Dissatisfiers

3Q03 VOC Dissatisfiers by Attribute

3Q03 Dissatisfied by SBE

ES&S Q3 03 Overall Red

Actual = 91%

25

Goal = 95

Actual = 93%

Goal = 90

Actual = 83%

Goal = 90

20

20

15

Yellow

15

10

Yellow

Red

5

10

Red

0

5

ES&S SR Monthly Metrics

Quality

Value

Reliability

Delivery

ES&S Above Goal of 80% for 2 Consecutive Quarters

Development

ES&S Above Goal of 80% for 2 Consecutive Quarters

Responsiveness

Service/Support

0

AFS

ESA

AAS

PSE

HPG

6

13%

(of all cards)

18%

19%

30%

20%

AAS

Overall VOC - Q3 2003

7

SBE Overall Trend

SBE Overall Trend

Current Attribute Score

Cause

Pareto

AFS & ESA have 57% of Reds

Pareto

Current Attribute Score

Cause

No clear systemic driver across

ALL

& Yellows…but only 37% of all

ES&S

98%

cards!

Focus RCCA within the

SBEs

Focus RCCA within the

SBEs

9

VOC

96%

11

All Time Highs Achieved. 98% All SRs and 96% VOC Critical

All Time Highs Achieved. 98% All SRs and 96% VOC Critical

14

AAS Multi-site TAT initiatives Driving Customer Satisfaction

19

AAS Multi-site TAT initiatives Driving Customer Satisfaction

How Quality Affects You:
  • Section 8: Measurement, Analysis & Improvement
  • 8.2.1 Customer satisfaction

Voice of the Customer (VOC)

  • 8.2.2 Internal audit

25.006 Internal Quality Audit

  • 8.3 Control of Nonconforming Product

35.902 Acceptance or Rejection of Nonconforming Supplies

ATLAS used to capture voice of the customer

how quality affects you43
How Quality Affects You:

Section 8: Measurement, Analysis & Improvement (cont.)

  • 8.4 Analysis of Data

Six Sigma & Lean Statistical Techniques

  • 8.5.1 Continual improvement (Six Sigma Plus)
    • Defining customers and requirements.
    • Measuring current process performance and developing measures to enable improvement.
    • Analyzing the data to determine root causes and opportunities for improvement.
    • Improving to generate, select, design, test, and implement improvements.
    • Controlling to institutionalize and monitor improvements
how quality affects you44
How Quality Affects You:

Section 8: Measurement, Analysis & Improvement (cont.)

  • 8.5.2 Corrective action

25.006 Corrective and Preventive Action

  • 8.5.3 Preventive action

25.006 Corrective and Preventive Action

eCATS

Electronic Corrective and Preventive Action Tracking System

audits what do you expect from me
Audits: What do you expect from me?
  • Know where your procedures are located
    • HIIMS
  • Know and follow your procedures
    • Understand and be able to execute a change in your procedures
  • Remove obsolete documents from points of use
    • The only current documents are on HIIMS
  • Understand the Quality Policy and be able to explain what it means to you and what role you play in it
  • Understand the Quality Objectives and be able to explain what they mean to you and what role you play in them
audits what do you expect from me cont
Audits: What do you expect from me? (cont.)
  • Know where your training records are kept and your training requirements
    • Training Database and through your supervisor
    • It is the employee and supervisors job to keep your training updated
  • Bring nonconformities to the attention of management
  • Know how your work contributes to the quality of the service provided to the customer
  • Know how the various ISO elements apply to your job and work life
  • Know your ISO Management Team!
during an audit
During an audit...
  • Auditors want to determine:
    • Do our processes and procedures meet ISO 9001 requirements?
    • Do we follow our customers requirements?
    • Do we follow our procedures and work instructions?
  • Typical Questions:
    • Describe your job.
    • What training have you received?
    • Does your job have documented procedures or work instructions?
    • If so, show me where they are.
    • Are your procedures and work instructions correct?

Answer questions honestly, directly, and to the best of your ability. Auditors look at our system, not our people!

bottom line
Bottom line…
  • ISO 9001:2008 outlines a system that helps us do what we all want to do…
  • Say what you do.
  • Do what you say.
  • Record that you have done it.
  • Audit for compliance and effectiveness.
  • Obtain feedback and continuously improve.

Deliver the BEST service to the customer we can, by doing it right the first time, all the time, every time!!!

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Q & A

Are there any questions or comments?

  • HTSI ISO Management:
    • Paul Klink

HTSI Quality Manager

Phone 410-964-7470

paul.klink@honeywell.com

Call anytime!!