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John Hawthorne Senior Loss Prevention Manager - Distribution Publix Super Markets, Inc. . Michael Draper , CFI Investigations Senior Manager - Western US J.C. Penney Company, Inc. .
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John Hawthorne Senior Loss Prevention Manager - Distribution Publix Super Markets, Inc. Michael Draper , CFI Investigations Senior Manager - Western US J.C. Penney Company, Inc.
Nate HartleModeratorSenior Group Manager, Investigations, Assets ProtectionTarget Corporation As the senior group manager of investigations for assets protection, Nate Hartle is responsible for theft and fraud strategy and operations for Target. Nate has been with Target AP for 14 years and has held various leadership positions at the store, district, group and regional levels. For the past several years, Nate has focused on investigations, leading teams designed to investigate all types of theft including a significant focus on organized retail crime. Nate has a bachelor’s degree in Criminology from the University of Northern Iowa and a master’s degree in Criminal Justice from Michigan State University.
Crimes Against Business Committee “To provide a forum for the exchange of information related to criminal risks impacting the retail industry. The committee focuses on identifying emerging criminal trends, sharing prevention and response strategies and developing best practices or materials designed to mitigate risks or support members in their efforts.” Chairman Nate Hartle Asset Protections Investigation Target Corporation Vice Chairman Debbie Maples, CFI Senior Director, Loss Prevention Investigations & Corporate Security Gap Inc. Members Peter Barker Corporate Manager, Investigations Dick's Sporting Goods, Inc. Kevin Bitters Director, Investigations Abercrombie & Fitch, Co. Deanna Bonachea Organized Retail Crime Manager Big Lots Stores, Inc. Sue Boulton Major Investigations Team Meijer, Inc. Mike Cantone Manager, Loss Prevention Systems & Operations Best Buy Co., Inc. Brian Flannery Director, Loss Prevention Investigations Dollar General Corporation Eddie Foley Manager, Loss Prevention Operations Tractor Supply Company Andrea Guthrie Manager, Loss Prevention Operations Dick's Sporting Goods, Inc. John Hawthorne Senior Manager, Loss Prevention & Distribution Publix Super Markets, Inc. Mark Krause Investigations Group Assets Protection Team Leader Target Corporation Deb Lussier Senior Manager, Central Investigation The Home Depot, Inc. Mark McClain Director, Asset Protection Investigations Wal-Mart Stores, Inc. Kevin Morrison Manager, Corporate Investigations & LP Technology Lowe's Companies, Inc. Richard Schultz Manager, Corporate Investigations, Central Investigations Team (C.I.T) The Home Depot, Inc. Anthony Sheppard Manager, Organized Retail Crime Team CVS Caremark Corporation Mark VanBeest Director, Investigations J.C. Penney Company, Inc. Gary Weisbecker Investigations Supervisor Walgreen Co. If you belong to a RILA member company and are interested in participating on this committee, please contact Liz Benson at email@example.com for more information.
Michael Draper, CFISenior Manager, Market InvestigationsJCPenney Mike Draper began working for JCPenney in 2007 as the market investigations manager. Prior to that, he held several positions within investigations including internal investigations specialist, supply chain investigations manager and organized retail crime investigations manager. Mike has a bachelor’s degree in Administration of Justice from Southern Illinois University. He also holds a Master’s of Computer Information Systems with a concentration in Information Security from Boston University. He is a certified forensic interviewer and is currently pursuing his certified forensics examiner and computer forensics certification.
John HawthorneSenior Loss Prevention Manager - DistributionPublix Super Markets John Hawthorne began his career at Publix Super Markets in 1984. As senior manager of loss prevention for distribution and manufacturing, he manages loss prevention and security for 11 distribution centers and 10 manufacturing plants, including more than 150 security/LP associates. In 2006, John was given the additional responsibility of creating and leading a program to combat organized retail crime against Publix. He is a Gulf War veteran and holds a bachelor’s degree in Organizational Business Management.
Building Blocks of an Effective Organized Retail Crime Task Force: Staffing, Tools & Investigative Techniques John Hawthorne Senior Loss Prevention Manager - Distribution Publix Super Markets, Inc. Michael Draper, CFI Investigations Senior Manager - Western US J.C. Penney Company, Inc.
John Hawthorne Senior Loss Prevention Manager - Distribution Publix Super Markets, Inc.
If you are victims of ORC: • You have assets that a lot of people want (demand) • Your assets will bring enough income to the bad guys that its worth their risk • You have weaknesses that criminals have learned to exploit • Your company probably can’t afford the magnitude of loss
What doesn’t work • Reactive, single dimensional approach • The repetition of crimes will cause serious hemorrhaging within your organization • You need the big picture to understand ORC • You will never get ahead of the bad guys
What doesn’t work • Just filing a police report • Most ORC investigations are too big and complicated for law enforcement to understand without your help • Cross-jurisdictional lines • Many agencies can’t support the heavy demand of extra investigative time • Doing nothing (S.O.S.)
What will work… Some companies are fighting back by forming specialized investigative teams that: • Do the groundwork necessary to justify a strong law enforcement response • Work closely with law enforcement to penetrate the criminal organization and take out its leadership (head of the snake)
Effective ORC investigative teams must have: • The right fundamentals • Labor resources • Sound methodology • Proper training • Useful technologies
Fundamentals • A good understanding of the issues • Support from upper management • Expectation of excellence across the program
Labor resources • The roles • Analyst • Specialist • Field management • Corporate management • The right people with “big case” experience and a heart for the work • Start small to ensure early success
Sound methodology • Determine your definition of major crimes and establish parameters • Set aside and record incidents • Gathering and Analyzing. ORC investigations are intelligence-driven
The Publix ORC team • Sr. Loss Prevention Manager – Dist. • Loss Prevention Managers – Dist. • Specialists • Analyst • Support from Facility Security Supervisors
Training and technology • Interviewing and interrogation • Surveillance • Audit skills • Organization of work • Lots of practice using the specialized tools they will need
Investigative Tools • Surveillance Kits • Mobile Communications • Surveillance Platforms
Surveillance Kits • Leupold 8 x 42 Binoculars • JVC Everio HDD Camcorder • Cannon Rebel XS EOS Camera, 18-55mm lens • Cannon 75 – 300 mm Lens • Magic Arm (Manfrotto) • Bushnell Spotting Scope • Night vision Binoculars D211 • Live View PT10 GPS Tracker (web based)
Surveillance Platforms • Surveillance Van • Cargo Theft / Surveillance Trailer
Surveillance Van • Surveillance CCTV system • Situational Awareness CCTV System • Super long range camera • Mobile Communications • Infrared Flood light • GPS • Water transfer Air conditioning • Six Deep Cycle Batteries for silent running
Surveillance Trailer • 10 Covert Cameras w/ IR Illuminators • 48 Deep Cycle Batteries • Covert Microphones • GPS • High Speed Data/Video uplink • Shock Sensors/Door Contact • Mobile DVR • Field-ready user interface kit
Michael Draper, CFI Investigations Senior Manager - Western US J.C. Penney Company, Inc.
The JC Penney Platform Capitalize on existing personnel Stream line communication Encourage intelligence sharing Dedicated investigators Focus on equipment and technology Strong partnership with law enforcement and other retailers
Grass roots campaign Senior leadership support “Marketing” ORC investigations to SR. leadership Identifying ORC behavior Training store associates Store visits Gaining company wide support
Capitalize on existing personnel Loss Prevention Officers Loss Prevention Supervisors Sr. Loss Prevention Managers Loss Prevention Sr. Investigative Specialists District Loss Prevention Managers Store Managers and Associates
LP Sr. Investigative Specialist Internal theft focus Used systems to identify anomalies Cross training to identify external activity Disseminate cases to field investigators Results
Streamlining Internal Communications Database for ORC incidents to be escalated to investigators Generate alerts from case management system Information transmitted to Investigators One stop shop for ORC incidents
Sharing Intelligence externally Investigators encourage to partner with other retailers to share intelligence Photo alerts Monthly Intelligence meetings Investigations network Email distribution lists
Dedicated investigators Experienced staff Highly trained Ability to capitalize on partnerships Primary job function is investigations Surveillance Serious incident response Analytical Developing informants Training
Technology and Equipment GPS devices Vehicle Surveillance kits Portable DVR Button camera Mobile Radios Laptops Blackberrys
Investigative system resources Third party investigative databases CLEAR LAAORCA CFORCE ARAPA LERPnet ACT
Extending the power of the team with partnerships Impacting ORC using small teams Using industry partners as a resource Co sponsored surveillance Joint task forces Concurrent investigations Using multiple retail victims to prosecute cases
Questions? John Hawthorne Senior Loss Prevention Manager – Distribution Publix Super Markets, Inc. firstname.lastname@example.orgMichael Draper, CFI Investigations Senior Manager - Western US J.C. Penney Company, Inc. email@example.com
More Information • This presentation will be available in RILA’s Asset Protection Resource library after today: www.rila.org/protection/resources • To learn more about workplace safety and the many other critical asset protection issues on the agenda for RILA’s Loss Prevention, Auditing & Safety Conference, please visit: www.rila.org/lp
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